Midwest Trading Group

I recently dealt with MTG's customer service. I read of the complaints listed and was obviously a bit apprehensive. We exchanged several emails concerning an issue with an RC X4 Drone problem. The item was covered under the product warranty. I did have to pay for the shipping to the company. Not unheard of. After (1) brief shipping delay due to a back order, I received the new replacement RC X4 Drone as promised. I appreciate the company replacing the drone as per their policy.

I purchased two itek *** "Track & Find" units distributed by this company. One did not work at all, the other doesn't work with "all bluetooth devices" as it claims. It did NOT state you had to download an app (rather it working through the iOS). It did not function properly on my ***, which the customer support person insisted it does: I can easily read a blank screen with a blue dot in the middle..

I am a career hardware and software training professional, and have never seen such poor documentation, and trademark infringement, and arrogance on the part of customer support. He offered nothing but "alright, ma'am" as a response after telling me about the app. When it didn't work, he offered nothing. NO PRODUCT REPLACEMENT OFFERED, NO REFUND OFFERED, NOTHING. ZILCH. NADA. They should reimburse me for the cost of these since they grossly misrepresented the use and capability since the item was a final sale. I expect them to issue me a refund check for $30. as a demonstration of their remorse for making and distributing such a piece of junk.

The Track & Find product they distribute under ***" and "*** (which is a trademark violation) is garbage. Documentation is in 4-5pt type (yes, that small), says it works on "any Bluetooth device" when it does not work on laptops, and the support person is a horses patoot of a whippersnapper (since I can't swear on this site). Doesn't work on an *** with an OS newer than what is required. Doesn't paint the map, he says "use Google" and that's the default. IT'S CHINESE WRITTEN, CHINESE DESIGNED, CHINESE MANUFACTURED JUNK. It isn't worth spending a dollar on this unless your devices are also Chinese designed and programmed junk. WON'T WORK WITH ANY *** DEVICES I HAVE.

My *** wireless touchlight bluetooth speaker, which I recently purchased by the way like 3 weeks ago started acting up. When I turn the speaker on and press the mode button it doesnt cut on but when I press it like 3 or 4 times it activates the LED lights even though I didnt tap the top of the speaker. Sometimes it will pause on the red light making me to believe its dead even though I just fully charged it, and thats not even the big problem. After turning off the speaker and then on again and messing with the lights a little and when I press the mode button the bluetooth light comes on. The biggest issue is that when I connect the bluetooth speaker to my phone and play a video or song the speaker makes frequent popping sounds and the sound gets low and comes back up, and like 30 seconds of that the sound goes completely silent. Now when I turn on the speaker theres no sound to clarify its on, neither is there a sound for the bluetooth mode or when it has paired to a bluetooth device.