Midwest Travel Consultants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that while I do not agree with the resolution, I will accept itIt took two months, three phone calls, seven emails, complaints to the Revdex.com, the Attorney General, the FAA, my local House of Representatives member, United, and finally a call to my lawyer before this business responded to my complaintThe travel agent's claim that the name misspelling did not matter, is simply not trueI spoke to United airlines myself and was told that if we were flying SOLELY on United flights, the misspelling would have been okayHowever, our flights include [redacted] airlines and there is no way to foretell whether these foreign airlines would accept a passenger with a misspelled nameIt IS a VERY big dealI am offended that this travel agent continues to downplay the seriousness of the situation we may have found ourselves inI am offended that she continues to refuse to accept responsibility or offer a real explanation of why it took so long for her to correct thisThe time I have spent on this, the grief and stress and anxiety this situation have caused , could have been entirely avoided if the travel agent had simply corrected the issue when I originally told her about it---thirty minutes after she purchased the ticketI will accept this resolution because it FINALLY fixes the problemBut I am NOT satisfied with her response Sincerely, [redacted]

I did not guarantee him a refund as he purchased a non-refundable ticket He got sick and could not travel I told him I would contact [redacted] to see if they would make an exception, but they did not He may use the ticket as a voucher to purchase future air travel with *** [redacted] for yr from the date of purchase I will however, refund him as a goodwill gesture I will contact him today to let him know[redacted]