Midwest Water Gardens

This company cut my propane line in AprilUpon first calling them Roger was very rude on the phoneAfter calling him out on it he calmed quite quickly He explained that he would pay for the new line and then he would rebury the line himselfHe was very apologetic Two months has gone by and no payment and my line is still laying on the surface He has promised time and time again that it would be done I'm not receiving disconnect notices from my energy company I am in my third trimester, in the middle of a whole house renovation, preparing for my first child, working full time and as a realtor evenings and weekendsI have no time to continue to wait I told him that I'd been lenient but I'd needed a response this weekHe has now said he is not going to bury the lineTo call his insurance companyOnly he still hasn't given that to me I would never trust thos company or the men they hire They originally came out unannounced on a Sunday afternoon to dig the c

No Bonnie you do not have record of itRoger would not communicate with me unless it was via phone callRoger specifically told me not to have Energy CoOp install the line so I had to have my schedule cancelledHe told me he would bury itIt is not hear sayWhy would I continue to communicate if I were not waiting for him to bury the line? Complaint: [redacted] Regards, [redacted] ***

This is a private line that is not identified by the utility company so when we did OUPS this property on 3-21-at 7:PM OUPS # [redacted] anything outside of public utility is customers responsibility and we are not held liable for any customers responsibilityI do not show record of any communication stating we would replace the line, We have graciously reimbursed the customer from the invoice they provided to us At this time I am not in agreement with hear say as we document and keep record of all damages regardless of which line of business the work is being performedCustomer again has been reimbursed and paid for what they provided us as their invoiceThank youBonnie Y [redacted]

You sent a check for the new lineYou did not bury the new line and you did not pay to have the new line buriedI was told by Roger "do not let them bury the new (meaning energy co-op) because I will bury it for you, I want to resolve this for you quickly" Complaint: [redacted] Regards, [redacted] ***

Good Morning, This complaint is related to a different line of business and not related to our Water FeaturesWe received an invoice for $from Mr*** and we sent out a check to him on 5-30-in the amount of $check number *** This issue has been resolved by usPlease
do not hesitate to contact with any further questions. Thank youBonnie Y***

This company cut my propane line in AprilUpon first calling them Roger was very rude on the phoneAfter calling him out on it he calmed quite quickly
He explained that he would pay for the new line and then he would rebury the line himselfHe was very apologetic
Two months has gone by and no payment and my line is still laying on the surface
He has promised time and time again that it would be done
I'm not receiving disconnect notices from my energy company
I am in my third trimester, in the middle of a whole house renovation, preparing for my first child, working full time and as a realtor evenings and weekendsI have no time to continue to wait
I told him that I'd been lenient but I'd needed a response this weekHe has now said he is not going to bury the lineTo call his insurance companyOnly he still hasn't given that to me
I would never trust thos company or the men they hire
They originally came out unannounced on a Sunday afternoon to dig the c

This is a private line that is not identified by the utility company so when we did OUPS this property on 3-21-17 at 7:26 PM OUPS # [redacted] anything outside of public utility is customers responsibility and we are not held liable for any customers responsibility. I do not show record of any communication stating we would replace the line, We have graciously reimbursed the customer from the invoice they provided to us.  At this time I am not in agreement with hear say as we document and keep record of all damages regardless of which line of business the work is being performed. Customer again has been reimbursed and paid for what they provided us as their invoice. Thank youBonnie Y[redacted]

You sent a check for the new line. You did not bury the new line and you did not pay to have the new line buried. I was told by Roger "do not let them bury the new (meaning energy co-op) because I will bury it for you, I want to resolve this for you quickly". 
Complaint: [redacted]
Regards,
[redacted]

No Bonnie you do not have record of it. Roger would not communicate with me unless it was via phone call. Roger specifically told me not to have Energy CoOp install the line so I had to have my schedule cancelled. He told me he would bury it. It is not hear say. Why would I continue to communicate if I were not waiting for him to bury the line? 
Complaint: [redacted]
Regards,
[redacted]