Miele, Inc.

Complaint: ***
I am rejecting this response because:It is not trueMiele states they spoke to the tech that fixed the unit I spoke to the tech that fixed the unit after I received this response and he told me again that he has never spoken to anyone at Miele regarding the repair of this unit
Regards,
*** ***

Our statement is 100% accurate. We have been in contact with the repair technician, *** *** who works for *** *** In speaking with ***, he confirmed the diagnosis, repair and assessment of *** *** coffee machine. *** also advised us that *** *** has refused to pay them for the charges incurred during the service call. RespectfullyMiele - Quality Assurance Group

Thank you for notifying and allowing us an opportunity to address this customer's complaint. We will conduct a complete investigation and contact the customer in an attempt to resolve their complaint amicably. SincerelyMiele Quality Assurance
Group

Hello and Thank you for providing
us the opportunity to investigate and respond to this customer's
complaint. We will be contacting the customer to address their concerns
and make an attempt to amicably resolve their complaint.
Sincerely,
Quality
Assurance Group - Miele
USA

Thank you for allowing us the opportunity to address *** *** complaint. We will be contacting him to discuss this issue and to attempt to amicably resolve it. Miele's Quality Assurance Group

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello NJ Revdex.com,Thank you for contacting us. However, this was already resolved with the customer on 3/21/16. Sincerely, Miele Quality Assurance Group

Complaint: ***
I am rejecting this response because:I am writing
to you in regards to the phone conversation we just hadI have NOT been able to resolve this matter with Miele after several attempts by phone to contact their representative after their initial contactI am requesting that the complaint be kept open until I am able to discuss the matter with MieleThe complaint ID is as follows:Re: ID # *** Miele
Regards,
*** ***

Complaint: ***
I am rejecting this response because:As can be seen from the Miele response, Miele is not offering either the requested refund or any information on the return of the two defective dishwashersMiele has been redirecting my requests for months now in an effort to avoid the responsibility for their defective dishwashers while keeping my $in their pocketsThey redirect my requests from a department to another department, send technician after technician, but I'm sill left with these two defective dishwashers and out of $Earlier today, there was yet another technician from Miele who came to supposedly fix these dishwashersAfter spending less than minutes at our house, he stated that there are "no readouts from the dishwashers" and leftMiele is playing a strange game trying to steal money from their customers making them keep defective items by avoiding the responsibility for the poor quality of the products they sell.Again, I would like to receive a refund in the full purchase price of the two defective dishwashers sold to me by Miele
Regards,
*** ***

Hello and thank you for allowing us an opportunity to address this customer's complaint.  We have contacted the customer and we have resolved the issue to their complete satisfaction.   Sincerely Quality Assurance Group, Miele USA

Hello and thank you for allowing us an opportunity to look into [redacted] complaint.  We performed a full investigation into the circumstances surrounding [redacted] service call/complaint in where we spoke with all parties involved, which included [redacted] himself,...

Miele technical personnel, Miele Engineering and the actual technician from [redacted] who went to his home to complete the repair on his coffee machine. The final outcome in [redacted] case is that the relay on the power board malfunctioned and stayed open despite the power button turning off the unit. This caused his coffee machine to “appear” as though it was on, while actually in a continuous stand-by mode.  While in this mode, his machine generated some residual heat that [redacted] was able to feel on the shelf above the coffee machine.  So to reiterate, while his machine appeared to be on, the machines heaters remained off and never posed any risk to either the customer or his home.  The heaters, in his model and all of our coffee machines, are designed with safety in mind as they have multiple and distinctly separate safety features built in to prevent potential fire hazards and are also certified by [redacted]   As of this date, there have never been any reported issues/incidents involving his model or any of our coffee machines being cited as the cause of a fire or causing any other type of hazard. Hopefully, our response adequately addresses his concerns and resolves this complaint.Respectfully,Miele's Quality Assurance Group

Complaint: [redacted]
I am rejecting this response because: I have already been in contact with the business in the past and they have not contacted me to resolve this.  I don't want to close the complaint.
Regards,
[redacted]

Hello and Thank you for providing us the opportunity to investigate and respond to this customer's complaint.  We will be contacting the customer to address their concerns and make an attempt to amicably resolve their complaint.    Sincerely, Quality Assurance Group -...

Miele USA

Hello and Thank you for providing us the opportunity to investigate and respond to this customer's complaint.  We will be contacting the customer to address their concerns and make an attempt to amicably resolve their complaint.   Sincerely,Quality Assurance Group - Miele...

USA

We have contacted the customer and we were able reach an amicable agreement.  We now consider this issue to be resolved and closed.   Respectfully, Miele Quality Assurance Group

Hello and thank you for allowing us an opportunity to look into this customer's matter.  We will contact the customer in an attempt bring about a satisfactory resolution. Sincerely, Quality Assurance GroupMiele USA

I WAS WAITING UNTIL MONDAY THE 30TH WHEN THE UNIT WAS INSTALLED TO ANSWER Revdex.com.  I WOULD LIKE THE ISSUE TO BE MARKED 'RESOLVED FAVORABLY’ WITH THANKS TO MIELE REP MISS LOREN A[redacted] WHO ACTED QUICKLY AND COURTEOUSLY TO THE COMPLAINT.  I WOULD ALSO LIKE TO THANK THE Revdex.com OF NEW JERSEY FOR OBTAINING  THESE RESULTS SO QUICKLY.   
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]