Mielle Organics

I placed a large order on their app on 30th Nov( over 200$ CAD, 300$ US) They never shipped it. I sent them emails on 3 separate occasions, all of them remained unanswered.

I’ve also reached out 3 separate times in their chat feature. Spoke to 3 different agents, who gave me 3 different sets of excuses.

I asked the last agent to cancel the order , as i’ve been waiting for almost a full month now.

He told me he would request that my refund be “approved “ and that it would take 7-10 business days .

When I asked him what he meant by having my refund request be approved, he unceremoniously ended the chat.

Following that, I’ve attempted to speak to someone else in their chat, no one ever came on. Same with calling them.

They make you wait on the phone for 20 mins, then they hang up.

I’ve never experienced such rotten and disrespectful customer service in my life. I feel like I was scammed out of my hard earned money.

Do yourself a favour, don’t shop at this company.

Very nasty to customers via social media.
Owners harass influencers for bad reviews on there products. The worst! Run!

Shipping time was reasonable in comparison to what others have said, however I was missing an item on arrival. I immediately reached out by phone and email and got no answer. I tried twitter and Instagram and still no reply, however they are constantly posting ads. Planning to just dispute the order at this point because there’s no excuse for their customer service to be as poor as it is

I ordered hair products for my girlfriend from Mielle. Although delivery was a bit slower than expected I was alright with it due to trying times with corona virus. But when I opened the package I discovered that the items were shoved in diagonally which caused the tops to pop open and leak products. I emailed them on 6-13-2020 about this issue. No response. So on 6-22-2020 I decided to send them a follow up email. And to no surprise. I did not receive a response again. It is not 6-30-2020 and I sent them a final email to which I do not expect a reply to. This business has terrible customer service skills which will hurt this company more than anything else. I am not going forward with the process of getting a refund from the bank.

My order was placed May 24,2020. It shipped 6/6/2020.
As the days went on, I never received my package. I’ve tried calling the company, emailing, number out times. Tickets have been created and no one has reached out SINCE. This company was quick to take my money, but didn’t fulfill my order. I understand delays are occurring, due to Covid 19, but this has gone on for an entire month. Especially since my product has supposedly shipped out already.

Worst customer service ever! I purchased products on May 22, 2020. Received a busted up box on June 14, 2020. The packaging was horrible as one of my products had spilled everywhere. Sent pics, emails, dms, Instagram comment inquires to get the item replaced. Nothing! Today is June 24, 2020. What’s worse is the owner deletes your Instagram comments and restricts you when you ask about the status products you’ve paid for. Unprofessional and I will never purchase from them again.

I placed an order for the anniversary sale on May 23,2020. It is now June 22,2020 I have sent numerous emails, calls and even IG messages. I had to spam their IG to get a response. I submitted a PayPal dispute and they have yet to respond. I told them I was moving to another state and I just want my refund. This is a literal nightmare it shouldn’t take over a month to get product. If you cannot handle a large load of orders do not have a sale, it’s very frustrating.

I would not recommend shopping with Mielle Organics. They take more than a month to ship orders and then will use every excuse in the book instead of taking accountability. They have poor customer service and do not respond to emails or messages on social media.

If I could give a zero, I would. I will never order from their website again and an all around terrible experience and taking nearly a month to receive the order and no longer bring interested and attempting multiple time to contact them to cancel an order before it ships, because their website states no refunds after shipping, they decide to overnight instead of canceling it like I asked 10/10 the worst customer service I've ever personally experienced.

I purchased products from two separate lines and both shampoos (which were supposed to be moisturizing shampoos), dried out my hair so much, I had to re-read the labels because I thought they were clarifying shampoos. Their auto generated emails asking you to review your purchase are a joke because when I wrote and honest (but very polite review), it was never posted. They only keep favorable reviews up on their site, thereby robbing the consumer (mostly natural women of color Who have spent hundreds or thousands of dollars trying to find the right products for their hair)’of the opportunity to make their own informed decisions. I give two stars because after I sent a complaint to them about my review not being posted, I did get a response, but no promise to post my honest review. I consider this a shady practice and I encourage women of color to think twice about trying the products of a company who does not care enough about your experience to want to provide honest and complete testimonials. Oh, and if you find that your hair is dried out after using their “moisturizing“ shampoos, it’s not you. Don’t continue using their products.

I purchased products thinking it would help my natural hair but turns out I had to be referred to a dermatologist when it came to my hair and scalp issues. I purchased alot if products from this company and was told they dont give refunds. Also they dont do exchanges or returns even if you dont use the product your stuck with it and it if money.

I placed an order on 11/29/19 for $22.88 order # 268574. I never received my order. I received a tracking number a week ago but however, the order has never been shipped. When I click on the tracking number, it says "Processing".

I order product in November 29th. Was advised it would be here in 15 days. It has been almost 30 days and I do not have the product ordered. I have reached out twice via email and no one has responded. I have resorted to leaving Facebook comments on the page in hopes they will care and reach out to a paying customer . I want my money back . Took my money and didn’t provide product