Mifsud Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Mr. M[redacted] has basically responded to you the same as he has responded to me in the past (with some changes).  I have attached pictures of his work.  He says that he did a walk through inspection with me, but the "inspection" wasn't done until I after he said, "We're done."  He then came upstairs to look at everything and told his guys to finish painting.  As you can see in the pics, the work was not done correctly and he DID NOT inspect again.  When the 2nd, "We're done" was told to me and I saw what they had done, I wanted them out of my house as I could see that the quality of work was not going to improve.   In the contract it states, "Sand and paint all interior doors."  The doors had nothing to do with "opening and closing flawlessly"; the doors always did that with no problem.  The issue was the cosmetic appearance of the doors.He also keeps focusing on the closet guides - I did buy the wrong ones and I don't care about the guides.  My problems are that he did not completed what we had discussed in writing and verbally.I wish to have my money returned.Please let me know if pics are available for you to view; I also have a Word document I have placed them in, or I would be happy to print out the copies and mail them.
Regards,
[redacted]

06/10/2016Revdex.com[redacted]Dear Representative Revdex.com:This correspondence is in response to complaint ID [redacted]. Reference my copy of the contact enclosed.The first day I met this client I knew there was something just a little...

off. The first thing she wanted to talk about, and went on about at length, was how she had to sue her last two contractors and had reported both of them to the Revdex.com and the AG's office. She was proud of it, bragging about it.The client showed me several interior doors where a previous contractor had removed old hardware and replaced it with modern hardware. That replacement left large voids in the wooden doors, which he filled with a synthetic wood filler and just left it at that. The client wanted the filler sanded to a smoother appearance and the doors touched up with white paint. The client also pointed out several places on door panels and jambs that had been nicked or scratched over the years and asked that those spots be touched up, too. At no point did either of us speak of or agree that the entire doors were to be sanded down and fully repainted. This was to be touch up work to fix a previous contractor's errors and repair old damage. Is addition to doing all this, I even rebuilt the old hardware on a downstairs door so that it latched and opened properly at no charge.The tile on the shower was a simple repair where a previous contractor had left holes in the walls when he installed shower doors. The client said she had matching tiles we could use. The client had 2 matching flat tile, which we installed in the hole in the back wall of the shower which was most visible. She only had 2 other bull nosed tile of the same color, which we used to repair a hole down behind the toilet at the edge or the shower enclosure where the previous contractor had left another hole. I told the client that they were not the right tile for that job, and offered to go buy a similar flat tile that would most likely not match the color of the 60 year old tiles shower. The client agreed to use the bull nose tile because she had them on hand and they matched the original color of the shower. If you stand very close to the front of the toilet and look down between the tank and the shower door, you can see those tiles down there. They are not readily visible nor are they unsightly, but they were in fact the wrong tile for that specific application. The repair, however, closed off and waterproofed an open hole in the wall inside the shower.The client did not have the proper closet door guides nor was there sufficient hardware to mount the bedroom mirror. Both of those jobs were put off until such time as the client could get the hardware that was explained to her that we would need.We did, in fact, install two toilet seats properly.As for the whole TV mount, is was a mess from the word go. After we got the mount and the TV up on the wall, we found that there was no cable run to anywhere near where the TV was mounted. Previous owners/tenants of the house must have had several different cable or satellite TV providers, because there was cable all over the place in the basement. One of my guys was able to decipher the tangle of coaxial cables down there and found the correct one. Using pieces of what was there, we were able to build a cable long enough to get it over to the TV, which was not part of our contract. We also hooked up a sound bar to the TV, again not part of the contract, but we were unable to connect her DVD player because she didn't have an HDMI cable for it.Before we left that day the client and I walked through the house and I showed her everything we had done, including what we had done that was not on the original contract. She was satisfied with the work at the time. The last thing we did was stand in the doorway between her living room and foyer and listen to the new TV and sound bar as my guys finished hooking it all up and it sounded great.Not long after we had completed her job, the client called or messaged me, I don't remember which. From this point on her tone in her conversations with me and her verbiage in communications with me was derogatory, demeaning, threatening and offensive every time she spoke or wrote. In that it has been almost six months since all this took place I do not recall the exact exchanges, other than to remember that most civil people don't talk to other civil people like she talked to me, even if they are mad. And she had nothing to be mad about. She was shown all of the work that was done on the day we finished, and she accepted it and paid for it that day.Having been both a contractor and a police officer for the last 30 years, I see a pattern here. I see a client who hires contractors then changes her story and either sues or makes complaints in an effort to get money back. I did what I set in my contract to do, and then some. I did inadvertently leave with the remainder of the gallon of pain that she had purchased, but after the way she spoke to me and threatened me I felt I was safer not ever returning to her residence for any reason.There is no need for a resolution here, because the client walked through the house with me and saw all the work we did at the end of the day we were there. Everything she listed in her complaint I showed to her that day, except the stuff about an upside down sound bar. Not sure where that came from. She agreed to a price, was shown all of the work and the extras that we did, and was satisfied and paid in full when we left. I don't owe her anything except maybe that partial gallon of paint, which by this point in time I would have a hard time finding, if it hasn't been used for something else by now. If the Bureau sees fit, I will gladly forward the cost of the full gallon of paint to the Bureau to be returned to the client.Thanks,Brad Mifsud