Mighty Mike's Moving

After a horrible experience with another moving company, (AAA Movers), Mike and T.J. came to our rescue! They were our hero's!
In desperation we called Mike, and he and T.J. gave up their evening (with plans) to move almost our entire apt in less than 6 hours ... and for half the price of national movers!
Mike is knowledgeable, honest, fast and efficient ... and while still being very careful with our property.
We have had several movers over the years, and Mike's is the only one we will hire in the future; we very highly recommend Mighty Mike's Moving company!

The following is in response to *** ***'s complaint on June 3rd? As you and customers may not know, I am very busy with a full life of activities and business is important to me, but I must do for today what needs my attention today? That being said, I usually don't contact
customers who place orders with Mighty Mike's Moving, until a couple days prior to the scheduled order date? The reason is because there is a random inflow of jobs and it is difficult to know weeks in advance what the availability of workers and where the assigned jobs will be for coordinating crew scheduling? Also, because I am very busy during to the day working on moving jobs, I am not able communicate often before 10pm? When *** texted me she informed me that she was concerned because she hadn't heard from me, but I assured her that I had her moving help order on my calendar and that we will be able to assist her on June 8th as ordered? Since I was going on a vacation on June 7th, and *** sent me her payment code, I processed the code so I would have as much completed as possible prior to departing? This in turn caused the customer more concern, because she received an text stating that her job order had been completed and asking if she was satisfied with our services, though it had not yet been done? When she called me about that, I assured her that even though she received that message, I fully intended to complete her moving help order and that it was oversight on my part that she would get that notice when I processed the payment code? I also explained to her that I couldn't have over 4+ star reviews if I didn't complete the work assignments? Even so, she decided to cancel the work order and denied service from Mighty Mike's Moving, for which l had already been paid and requested a full refund of what she paid for her order, $? I explained t o her that I only received $of that amount, so I wouldn't be refunding any more than that and she would need to discuss with MovingHelp how she could get the remainder of the charges refunded? I asked *** where I should send the money by check, but she wouldn't offer an address? She decided to hire another service provider to complete the job? Later, I received an email from MovingHelp explaining that they hads withheld monies from another job for the $? I assume she was fully refunded by U-haul, but not 100% sure of that? I no longer have the customer's contact information, so I have not communicated anything since? Furthermore, I don't have time for following up with people who refuse my service and from which I receive no profit? I don't know why it should matter if U-haul or I receive payment for the job prior to completion, other than the system protocol that caused the customer concern *** was overly concerned about whether her service would be done throughout the time from order to cancellation of moving help? If she couldn't trust those past reviews and placing the order online with payment prior to the work being completed, she should have considered other options? I have not had these circumstances occur even one other time in the years I've had a U-haul Moving Helper account? This issue has cost me a lot more than the minor amount relating to this one job order? I apologized to MovingHelp about accepting funds prior to performing the job, yet my account still remains inactive to the marketplace over a month later? This all could have been avoided if the customer had allowed Mighty Mike's Moving to perform the moving help Regards, Michael R***, Realtor®/Pro Mover....Moving you on to your New Home

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me as the sensor was bad before we bought it. The check engine light came on shortly after we left their lot which leads me to believe that it was reset before. He told us he would fix it when he got a new mechanic but he will not answer our calls and still today he will not answer. Thanks for trying, but I will just drop it if that's the way he does business. 
Regards,
[redacted]

Thanks for the information regarding the complaint. The cus[redacted]er was advised that once the new mechanic was in place, we would help him with his issue. We are actively working with the cus[redacted]er for resolution. The warranty on the vehicle covers the failure of the engine and/ or transmission. We are...

not aware of either thing happening. The cus[redacted]er is having an issue with a sensor that has apparently failed. Never the less, we will STILL help out our cus[redacted]er.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was never at any time told that Hwy 35 was financing out of his own pocket. In fact when I was in the office he was on the phone with a finance company trying to get the auto pay set up. If I knew Hwy 35 was doing this I would not have taken the van. I went to Hwy 35 because of the advertising for financing for BAD CREDIT. Hwy 35 took advantage of my position to get rid of a bad vehicle. I was told about the drivers window and the gas gauge but was told everything else was good. Not only is the vehicle in need of major repairs but the things wrong, brakes and transmission, the vehicle is pushing being unsafe.I still have not received the title or plates for the vehicle. Hwy 35 Auto took this chance to make money on this vehicle not once but twice. They used a bad situation to their advantage and should be penalized for misleading cus[redacted]ers. 
Regards,
[redacted]

The following is in response to [redacted]'s complaint on June 3rd.  As you and customers may not know, I am very busy with a full life of activities and business is important to me, but I must do for today what needs my attention today.  That being said, I usually don't contact...

customers who place orders with Mighty Mike's Moving, until a couple days prior to the scheduled order date.  The reason is because there is a random inflow of jobs and it is difficult to know weeks in advance what the availability of workers and where the assigned jobs will be for coordinating crew scheduling.  Also, because I am very busy during to the day working on moving jobs, I am not able communicate often before 10pm.  When [redacted] texted me she informed me that she was concerned because she hadn't heard from me, but I assured her that I had her moving help order on my calendar and that we will be able to assist her on June 8th as ordered.  Since I was going on a vacation on June 7th, and [redacted] sent me her payment code, I processed the code so I would have as much completed as possible prior to departing.  This in turn caused the customer more concern, because she received an text stating that her job order had been completed and asking if she was satisfied with our services, though it had not yet been done.  When she called me about that, I assured her that even though she received that message, I fully intended to complete her moving help order and that it was oversight on my part that she would get that notice when I processed the payment code.  I also explained to her that I couldn't have over 350 4+ star reviews if I didn't complete the work assignments.  Even so, she decided to cancel the work order and denied service from Mighty Mike's Moving, for which l had already been paid and requested a full refund of what she paid for her order, $155.95.  I explained t o her that I only received $127.50 of that amount, so I wouldn't be refunding any more than that and she would need to discuss with MovingHelp how she could get the remainder of the charges refunded.  I asked [redacted] where I should send the money by check, but she wouldn't offer an address.  She decided to hire another service provider to complete the job.  Later, I received an email from MovingHelp explaining that they hads withheld monies from another job for the $127.50.  I assume she was fully refunded by U-haul, but not 100% sure of that.  I no longer have the customer's contact information, so I have not communicated anything since.  Furthermore, I don't have time for following up with people who refuse my service and from which I receive no profit.  I don't know why it should matter if U-haul or I receive payment for the job prior to completion, other than the system protocol that caused the customer concern. [redacted] was overly concerned about whether her service would be done throughout the time from order to cancellation of moving help.  If she couldn't trust those past reviews and placing the order online with payment prior to the work being completed, she should have considered other options.  I have not had these circumstances occur even one other time in the 3 years I've had a U-haul Moving Helper account.  This issue has cost me a lot more than the minor amount relating to this one job order.  I apologized to MovingHelp about accepting funds prior to performing the job, yet my account still remains inactive to the marketplace over a month later.  This all could have been avoided if the customer had allowed Mighty Mike's Moving to perform the moving help. Regards, Michael R. [redacted], Realtor®/Pro Mover....Moving you on to your New Home....