We take strong exception to Ms***'s assertion that they were mislead when purchasing the vehicle back in December The true issue here which is not addressed in Ms***'s complaint is that the oil filter was rusted and ultimately leaking which is indicative of a failure to change the oil and filter at regularly scheduled intervalsThis failure by them to follow maintenance procedures caused the oil to run out and the engine to ultimately seize upThe ***s when presented with the rusted filter were unable to provide any proof that indicates the oil and filter had been changedWe provided towing services to help the ***s transport the vehicle back from ***, OH where the breakdown occurred, but we are not willing to install a new engine in their vehicle
We take strong exception to Ms. [redacted]'s assertion that they were mislead when purchasing the vehicle back in December 2012. The true issue here which is not addressed in Ms. [redacted]'s complaint is that the oil filter was rusted and ultimately leaking which is indicative of a failure to...
change the oil and filter at regularly scheduled intervals. This failure by them to follow normal maintenance procedures caused the oil to run out and the engine to ultimately seize up. The [redacted]s when presented with the rusted filter were unable to provide any proof that indicates the oil and filter had been changed. We provided towing services to help the [redacted]s transport the vehicle back from [redacted], OH where the breakdown occurred, but we are not willing to install a new engine in their vehicle.
We take strong exception to Ms***'s assertion that they were mislead when purchasing the vehicle back in December The true issue here which is not addressed in Ms***'s complaint is that the oil filter was rusted and ultimately leaking which is indicative of a failure to change the oil and filter at regularly scheduled intervalsThis failure by them to follow maintenance procedures caused the oil to run out and the engine to ultimately seize upThe ***s when presented with the rusted filter were unable to provide any proof that indicates the oil and filter had been changedWe provided towing services to help the ***s transport the vehicle back from ***, OH where the breakdown occurred, but we are not willing to install a new engine in their vehicle
We take strong exception to Ms. [redacted]'s assertion that they were mislead when purchasing the vehicle back in December 2012. The true issue here which is not addressed in Ms. [redacted]'s complaint is that the oil filter was rusted and ultimately leaking which is indicative of a failure to...
change the oil and filter at regularly scheduled intervals. This failure by them to follow normal maintenance procedures caused the oil to run out and the engine to ultimately seize up. The [redacted]s when presented with the rusted filter were unable to provide any proof that indicates the oil and filter had been changed. We provided towing services to help the [redacted]s transport the vehicle back from [redacted], OH where the breakdown occurred, but we are not willing to install a new engine in their vehicle.