Mike Anderson Chevrolet of Chicago, LLC

Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Contact Name and Title: [redacted] GSM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mikeandersonchevy.com Please contact me directly at XXX-XXX-XXXX Ext.4141 and I will have everything handled for you. I apologize for the... delay and inconvenience.

To whom it may concern We have done as the client requested The car has been returned and the deal has been unwound If you have any questions or concerns please call me at [redacted] or email me back at ***[email protected] Thank your time and any inconvenience this may have caused [redacted] General Manager

I called and spoke with Ms [redacted] and scheduled to have her vehicle brought in on Monday 6/26/2017.I will personally get involved and get vehicle repaired

Initial Business Response / [redacted] (1000, 8, 2014/11/07) */ Ms***, I've discussed the above issue with the customer and Chevrolet Motor Division in trying to get Ms[redacted] vehicle repaired Due to the age and mileage of vehicle GM is not offering any kind of assistanceI then told Ms*** we would repair her vehicle at a reduced price of $Customer never called backYesterday 11/5/we met with Ms [redacted] and she told us she had a used engine installed at another repair shopWe tried to assist her in getting her vehicle repairedShe chose to take it elsewhere It was communicated to Ms [redacted] that in the future we would be willing to help in any way possible and assist her in future repairs if needed Sincerely, [redacted] Mike Anderson Chevrolet Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mike Anderson Chevrolet offered to repair the head gasket for $2300, not $1500, but this was never part of my complaintAgain, five coolant reservoirs, wia 1.5-year period had to crack before they determined it was a head-gasketIf it were diagnosed sooner, my extended warranty would have covered it and all of the other unnecessary repairs could have been avoidedThat is my complaintI still have repairs to this vehicle warranted through Mike AndersonIf any of the work fails within the warranty period, I will go back to them to make only those repairs Final Business Response / [redacted] (4000, 14, 2014/12/02) */ I do apologize, but I do not understand what can be done at this point, Mrs [redacted] has spoken to the service director, [redacted] and since she has already had this work performed at a different service facility there is nothing we can offer [redacted] but terrific customer service from here on

Good afternoon,
Ms*** can bring her vehicle in for service at her convenience and will be provided a rental while vehicle is here for serviceI am here from 7;am to 6:I understand at times it could be difficult to reach me, they can always leave a message
Thank you

Good afternoon, Ms*** can bring her vehicle in for service at her convenience and will be provided a rental while vehicle is here for serviceI am here from 7;am to 6:I understand at times it could be difficult to reach me, they can always leave a messageThank you

The service director/manager of the service department at Mike Anderson Chevrolet was extremely rude and dismissive I have had to make several return trips to this location because the issues with my vehicle kept reoccurring after they claimed to have repaired it For those reasons I'll never bring my vehicle to be serviced there again nor would I recommend anyone going there

I DO NOT recommend anyone to visit this location!! STAY AWAY!!
Not only does this location not care about your business...they have representatives who are okay throwing away your business and wasting your time!
If you are looking for professional sales representatives....YOU WON'T FIND THAT HERE!
I recently went to Mike Anderson to purchase a vehicle and after closing the deal on a used vehicle, the vehicle was not ready and had to be serviced with problemsAfter agreeing on a specific package, the representative later called me (DAYS LATER) to tell me that they could not provide what was talked about prior to the deal being closedThe representative aggressively told me that he would not do anything for me and called off the deal AFTER THE DEAL WAS DONE
I WASTED HOURS OF MY TIME TO BE TREATED HORRIBLY AND FELT BELITTLED! NO ONE DESERVES TO BE TREATED THAT WAY AND THE REPRESENTATIVE WAS PERFECTLY OKAY WITH IT!
MIKE ANDERSON CHEVROLET OF CHICAGO IS A JOKE!

Initial Business Response /* (1000, 5, 2014/06/26) */
Mike Anderson Chevrolet apologizes for this inconvenienceWe submitted this application to four banksHowever, two of the banks have a pass through where if it is declined on their end, they send it automatically to their partnering
secondary company

Complaint: ***
I am rejecting this response because: we called back numerous times and you were always unavailableWe called and asked for another manager and yet they are still unavailableCustomer service is awfulAbsolutely awful and I would never recommend you guys to
anyone.
Sincerely,
*** ***

I was quoted too much for parts after a diagnosis done by their mechanicBe careful to avoid being ripped off(I verified the parts prices online)

Initial Business Response /* (1000, 5, 2014/06/12) */
We sincerely apologize for any inconvenience Mr. [redacted] has endured. We have taken every step possible to ensure that his information has been removed from our computer system. We will do our best to make sure that mail is not sent to...

Mr. [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2014/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For now I accept their statement. Time will tell if they have truly corrected the issue.

Initial Business Response /* (1000, 8, 2014/09/30) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mikeandersonchevy.com
[redacted],
Please give me a call at your earliest convenience, I will help get you your reimbursement ASAP.
Thank...

you in advance,
[redacted]
GSM [redacted] Chevy
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2014/10/02) */
Thanks for your assistance. I received an e-mail on 9/20/14 stating that I would be contacted by manager [redacted] I have heard nothing and received no other communication. While technically speaking, it appears someone within the car dealership has stolen my belongings, it is probably more accurate to state they don't have a very good process in place for handling what seems to me to be a somewhat common occurrence. At this time, I will assume my stuff is all gone and hope that they will attempt to compensate me. I do believe $100-125 is completely fair value for what was important (jumper cables, GPS car charger, 10lb cat litter crystals, queen size comforter)..
Sincerely,
[redacted]
773/XXX-XXXX
Final Business Response /* (4000, 17, 2014/10/28) */
We are happy to report that Ms. [redacted] has received her check to compensate her for the items left in her car.
I believe she is satisfied with the outcome.

I called and spoke with Ms. [redacted] and scheduled to have her vehicle brought in on Monday 6/26/2017.I will personally get involved and get vehicle repaired.

Initial Business Response /* (1000, 5, 2014/06/16) */
Mr. [redacted] was in our store over the weekend, and we were able to take his vehicle in on trade for a different vehicle. I believe we have addressed all of Mr. [redacted]'s concerns and he is now in a newer vehicle.

To whom it may concern.  We have done as the client requested.  The car  has been returned and the deal has been unwound.  If you have any questions or concerns please call me at [redacted] or email me back at [redacted][email protected].   Thank your time and any...

inconvenience this may have caused.    [redacted] General Manager.

Initial Business Response /* (1000, 8, 2014/11/07) */
Ms. [redacted],
I've discussed the above issue with the customer and Chevrolet Motor Division in trying to get Ms.[redacted] vehicle repaired.
Due to the age and mileage of vehicle GM is not offering any kind of assistance. I then told Ms. [redacted]...

we would repair her vehicle at a reduced price of $1500. Customer never called back. Yesterday 11/5/2014 we met with Ms. [redacted] and she told us she had a used engine installed at another repair shop. We tried to assist her in getting her vehicle repaired. She chose to take it elsewhere.
It was communicated to Ms. [redacted] that in the future we would be willing to help in any way possible and assist her in future repairs if needed.
Sincerely,
[redacted]
Mike Anderson Chevrolet

Initial Consumer Rebuttal /* (3000, 10, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mike Anderson Chevrolet offered to repair the head gasket for $2300, not $1500, but this was never part of my complaint. Again, five coolant reservoirs, with-in a 1.5-2 year period had to crack before they determined it was a head-gasket. If it were diagnosed sooner, my extended warranty would have covered it and all of the other unnecessary repairs could have been avoided. That is my complaint. I still have repairs to this vehicle warranted through Mike Anderson. If any of the work fails within the warranty period, I will go back to them to make only those repairs.
Final Business Response /* (4000, 14, 2014/12/02) */
I do apologize, but I do not understand what can be done at this point, Mrs. [redacted] has spoken to the service director, [redacted] and since she has already had this work performed at a different service facility there is nothing we can offer [redacted] but terrific customer service from here on.

Initial Business Response /* (1000, 5, 2014/09/30) */
Contact Name and Title:[redacted] GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mikeandersonchevy.com
Please contact me directly at XXX-XXX-XXXX Ext.4141 and I will have everything handled for you. I apologize for the...

delay and inconvenience.

Complaint: [redacted]
I am rejecting this response because: we called back numerous times and you were always unavailable. We called and asked for another manager and yet they are still unavailable. Customer service is awful. Absolutely awful and I would never recommend...

you guys to anyone. 
Sincerely,
[redacted]