Dear [redacted] ***I will send you a free shipping label via e-mail so you can return the battery back to meI will then send out a replacement battery to you.This will settle the Revdex.com Claim.Thank youCharles A***Director of customer service
I have a question to the response below (see red) I am looking to receive a refund if they do not have the entire lenses available These statements make it look like I will receive a credit at the store Could you please confirm that this is for a refund vs a credit Thanks in advance!The only way that I would be happy to receive a credit is if they can locate the full lenses that I was trying to order After doing more research (still very vague and unsure about the items) Part number [redacted] seems to be the full lens that I was originally trying to purchase I would also consider parts [redacted] and [redacted] which also seem to be full lenses If they are unable to offer complete functioning lenses then I would like to receive a refund and not a store credit Dear [redacted] , Here is the return number to send back the parts for credit for parts onlyReturn number is [redacted] Please pack the parts well and insurance the parts when shipping back to usThe address is J&J International [redacted] *** Once we receive the package and it is inspected by the warehouse I will credit you back the purchase price of the partsThank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Complaint: [redacted] I am rejecting this response because: The business refuses to take responsibility for the error they made that required service on my machineI appreciate their allowing me to return the incorrect part that they sent me, but due to their error, I also had to call a repairman to fix my machineThe business acknowleged via phone that they sent me the incorrect partI am only asking that they pay for the costs I incurred due to their negligence Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] ***, I am very sorry that the part you order was not processedI see you place two ordersThe first order the credit card company declined the purchaseThe second ordered the part became No longer available from the manufactureI am a Parts distributorI order parts from Samsung In the last years since your TV was made no new boards are available to purchaseThe first order when there was one available board was a core return not sellable return Part #: [redacted] Product: TV Stock: No Longer Available I have check with Samsung Global parts again and this is the status I am givenNo longer manufactured board I am very sorry for your long waitYour credit card was not charged for the order Thank you, [redacted] Director of Operations
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ***,I am sorry you were charge twiceOur system processed the same order twiceI am showing the credit for the second order was processed as a return It was a system errorI am sorry for the issue The issue was corrected and please except my apologiesRespectfullyCharles A***Director of operations RA#: [redacted] Credit Date: 01/29/2018Amount of credit was 137.27Both orders shipped and were delivered to youThen J&J International sent a free shipping label to retrieve the second order and you did get credit back
Dear [redacted] **,I just received your parts back today I am process the return and you will get your refund back to your card on file [redacted] - xxxx [redacted] ( [redacted] ) - [redacted] Credit department will get your file end of this week and refunds are processed every Wednesday.Thank youCharles ADirector of customer service
I can only give you a full refund for the parts your purchased and the shipping and handlingI do not cover any service callsJ&J International only can reimburse for the purchase of parts
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Below is the email I sent to the response I got from someone at [redacted] 'I just looked at my bank account on the day the purchase was made and also did a search for the amount and it is goneWhy didn't someone just tell me this? This has been the most frustrating experience I have ever dealt with when it comes to cancelling an order and refundsIf someone had simply told me this back when I am guessing they first reversed it, I would be done and on my wayAbsolutely painful, horrible customer serviceI will never do business with samsungparts.com again.Also, this originally did not show up in my pending section of my card but in verified transactionsI will mark the Revdex.com complaint as accepted' Regards, [redacted]
Dear [redacted] ,I will refund you the part cost of $and also the shipping charge of $for a total of $55.54.The credit will post on your credit card [redacted] - [redacted] (09/2017) - [redacted] I will credit today.Sorry for the issue,RespectfullyCharles ***Director of operations,
Dear [redacted] [redacted] , Here is the return number to send back the parts for credit for parts onlyReturn number is [redacted] Please pack the parts well and insurance the parts when shipping back to us The address is J&J International [redacted] *** Once we receive the package and it is inspected by the warehouse I will credit you back the purchase price of the parts Thank you, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It is inexplicable to me why your company would provide screws that WERE too longAlso, your company demonstrated poor customer service by showing non responsiveness to a customers concerns and inquiries that is, until the Revdex.com was contacted.Obviously the stops you referred to were ineffectiveI am concerned for other customer who may purchase the same products and will also experience a similar situationMy television was perfectly functional until the use of your productYour company should be accountable for the products it provides Regards, [redacted]
I am rejecting this response because: I of course accept the full amount of the return What bothers me is why I needed to pay for shipping to California and not to New Jersey where I received the item from I am very sure that the shipping would have been at least half of the Partial refund would be greatly appreciated regarding the return shipping Thank you Regards,
Dear [redacted] ***,The product was able to be put back in stock and sell to the next customerI can not sell the stand if the plastic has been removedThe plastic is put on by machine from the factoryThe next customer would return the stand back to me as I sold them a used part.Return Policy When you buy from [redacted] you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your deviceHowever, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within days from the shipping dateSome returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise notedAlthough a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable conditionAll return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part returnDefective items can only be exchanged for the same part within days from the shipping dateVery Sorry [redacted] ***
Dear [redacted] ***, You received credit on 4/3/The credit amount was $applied to [redacted] - [redacted] (02/2019) - [redacted] Please check with your credit card company to see the credit Thank you, [redacted] ***
Dear [redacted] ***I will send you a free shipping label via e-mail so you can return the battery back to meI will then send out a replacement battery to you.This will settle the Revdex.com Claim.Thank youCharles A***Director of customer service
I have a question to the response below (see red) I am looking to receive a refund if they do not have the entire lenses available These statements make it look like I will receive a credit at the store Could you please confirm that this is for a refund vs a credit Thanks in advance!The only way that I would be happy to receive a credit is if they can locate the full lenses that I was trying to order After doing more research (still very vague and unsure about the items) Part number [redacted] seems to be the full lens that I was originally trying to purchase I would also consider parts [redacted] and [redacted] which also seem to be full lenses If they are unable to offer complete functioning lenses then I would like to receive a refund and not a store credit Dear [redacted] , Here is the return number to send back the parts for credit for parts onlyReturn number is [redacted] Please pack the parts well and insurance the parts when shipping back to usThe address is J&J International [redacted] *** Once we receive the package and it is inspected by the warehouse I will credit you back the purchase price of the partsThank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,
Complaint: [redacted] I am rejecting this response because: The business refuses to take responsibility for the error they made that required service on my machineI appreciate their allowing me to return the incorrect part that they sent me, but due to their error, I also had to call a repairman to fix my machineThe business acknowleged via phone that they sent me the incorrect partI am only asking that they pay for the costs I incurred due to their negligence Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear [redacted] ***, I am very sorry that the part you order was not processedI see you place two ordersThe first order the credit card company declined the purchaseThe second ordered the part became No longer available from the manufactureI am a Parts distributorI order parts from Samsung In the last years since your TV was made no new boards are available to purchaseThe first order when there was one available board was a core return not sellable return Part #: [redacted] Product: TV Stock: No Longer Available I have check with Samsung Global parts again and this is the status I am givenNo longer manufactured board I am very sorry for your long waitYour credit card was not charged for the order Thank you, [redacted] Director of Operations
I Have refund the total back to your credit card on file to settle this claim credit was issued on 5/20/6:20:PM]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] ***,I am sorry you were charge twiceOur system processed the same order twiceI am showing the credit for the second order was processed as a return It was a system errorI am sorry for the issue The issue was corrected and please except my apologiesRespectfullyCharles A***Director of operations RA#: [redacted] Credit Date: 01/29/2018Amount of credit was 137.27Both orders shipped and were delivered to youThen J&J International sent a free shipping label to retrieve the second order and you did get credit back
Dear [redacted] **,I just received your parts back today I am process the return and you will get your refund back to your card on file [redacted] - xxxx [redacted] ( [redacted] ) - [redacted] Credit department will get your file end of this week and refunds are processed every Wednesday.Thank youCharles ADirector of customer service
I can only give you a full refund for the parts your purchased and the shipping and handlingI do not cover any service callsJ&J International only can reimburse for the purchase of parts
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Below is the email I sent to the response I got from someone at [redacted] 'I just looked at my bank account on the day the purchase was made and also did a search for the amount and it is goneWhy didn't someone just tell me this? This has been the most frustrating experience I have ever dealt with when it comes to cancelling an order and refundsIf someone had simply told me this back when I am guessing they first reversed it, I would be done and on my wayAbsolutely painful, horrible customer serviceI will never do business with samsungparts.com again.Also, this originally did not show up in my pending section of my card but in verified transactionsI will mark the Revdex.com complaint as accepted' Regards, [redacted]
Dear [redacted] ,I will refund you the part cost of $and also the shipping charge of $for a total of $55.54.The credit will post on your credit card [redacted] - [redacted] (09/2017) - [redacted] I will credit today.Sorry for the issue,RespectfullyCharles ***Director of operations,
Dear [redacted] [redacted] , Here is the return number to send back the parts for credit for parts onlyReturn number is [redacted] Please pack the parts well and insurance the parts when shipping back to us The address is J&J International [redacted] *** Once we receive the package and it is inspected by the warehouse I will credit you back the purchase price of the parts Thank you, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It is inexplicable to me why your company would provide screws that WERE too longAlso, your company demonstrated poor customer service by showing non responsiveness to a customers concerns and inquiries that is, until the Revdex.com was contacted.Obviously the stops you referred to were ineffectiveI am concerned for other customer who may purchase the same products and will also experience a similar situationMy television was perfectly functional until the use of your productYour company should be accountable for the products it provides Regards, [redacted]
I am rejecting this response because: I of course accept the full amount of the return What bothers me is why I needed to pay for shipping to California and not to New Jersey where I received the item from I am very sure that the shipping would have been at least half of the Partial refund would be greatly appreciated regarding the return shipping Thank you Regards,
Dear [redacted] ***,The product was able to be put back in stock and sell to the next customerI can not sell the stand if the plastic has been removedThe plastic is put on by machine from the factoryThe next customer would return the stand back to me as I sold them a used part.Return Policy When you buy from [redacted] you can rest assured that your products have been designed, tested, and guaranteed to be compatible with your deviceHowever, if you decide to return for any reason, please note that all returns must be made in original sellable condition, including all related materials within days from the shipping dateSome returned/refused items are subject to 15% fee for reconditioning and restocking purposes, unless otherwise notedAlthough a return may get approved, an exchange or credit will only be given if the return merchandise passes our inspection and is in re-sellable conditionAll return shipping should be made by the customer under the customer's sole responsibility and the customer pays return shipping expenses unless it is a defective part returnDefective items can only be exchanged for the same part within days from the shipping dateVery Sorry [redacted] ***
Dear [redacted] ***, You received credit on 4/3/The credit amount was $applied to [redacted] - [redacted] (02/2019) - [redacted] Please check with your credit card company to see the credit Thank you, [redacted] ***