Mike Castrucci Ford Milford

Thank you for bringing this to our attentionWe apologize for the confusion [redacted] will be contacting her in an effort to get more details We agree that that disclaimer should be in place and that a customer should be able to understand the qualifications that are required to get the price listedWe appreciate her position and will endeavor to make the process transparent[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The part was installed and the vehicle returned to me Ford has stated that they will cover the lease for the time they had our vehicle We haven't received the check as of yet, but trust it is in the mail Regards, [redacted]

We agree with his description of basically what happened. And I sincerely apologize for the inconvienence of what transpired. My manager, Mike B***, made contact with Mr *** and we are trying to resolve his concerns and make things right. A mistake was made and we are
very sorry for that. It certainly was not our intention to waste his time
Thank you
Mike C***

Customer called and indicated she is seeking $500.

WE AT MIKE CASTRUCCI FORD ARE WORKING ON GETTING THE REPLACEMENT PART AND THE PART HAS ARRIVED AT OUR PARTS DEPT THIS AM AND THE VEHICLE WILL BE REPAIRED TODAY. WE ARE VERY SORRY FOR THE DELAY BUT BEOND OUR CONTROL THE PART WAS BACK ORDERED FY FORD MOTOR CO.

Thank you for contacting us with regard to this customer.  Our manager, [redacted], contacted him and the situation has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  The...

business did not call me directly, they called my husband's number.  I did return the call but they have not returned my call. I can be reached at:  ###-###-####
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They did send me a  check for $500 which is the amount of the rebate for the difference my husband would have gotten as a first responder had we known about it when we purchased the car. I'm very satisfied with the response and that can be taken down as a satisfied customer.  Thank you so much.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as engine works out
Regards,
[redacted]

I did not know cust had a complaint all we did was adiagnostic and cust did not want repaired . it is my understanding he deals in selling used cars and wants truck fixed to resell . again we did no repairs on this vehicle. I will refund cust his charge for diagnostic

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted by the dealership and they were sincerely apologetic. They did everything they could to make it right and I really appreciated it.
Kind regards,
[redacted]

Revdex.com:
they need vin# for car it is [redacted]. The re[redacted] name doesn't show up in their system is because  they have. My name misspelled which I've informed then several times. Think they have it as [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for bringing this to our attention. We apologize for the confusion.  [redacted] will be contacting her in an effort to get more details.  We agree that that disclaimer should be in place and that a customer should be able to understand the qualifications that are required to...

get the price listed. We appreciate her position and will endeavor to make the process transparent.[redacted]

Is the customer asking for $500.00?

I am going to reimburse the customer $500.00 per their request....Thank you, Mike C[redacted]

Customer contacted Revdex.com indicating she hasn't heard back from the business.  They left a message on her husband's number but not hers.  She wants them to call her at [redacted].

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The part was installed and the vehicle returned to me.  Ford has stated that they will cover the lease for the time they had our vehicle.  We haven't received the check as of yet, but trust it is in the mail. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In their response, the company has agreed that they should have a disclaimer in place for their advertised price, but as of today, 5/18/15, they still have not corrected the problem on their website.
Regards,
[redacted]