Mike Clark Heating Cooling & Refrigeration

Business Response to a Complaint Complaint ID#: [redacted] Company Name: [redacted] Clark Heating Cooling & Refrigeration Inc Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] [redacted] Staff Member: Response: Per our records on February 22, ** [redacted] called our after hour technician and stated that he had a bad motorOur technician asked ** [redacted] , which motor? ** [redacted] replied that it was the one hooked to the metal ductWithout being able to properly diagnose the system while being on the phone our technician assumed ** [redacted] was talking about an evaporator blower motor; something we carry on our trucksTherefore, our technician said we had a motor** [redacted] approved for our technician to come out to his homeOnce there our technician discovers it was a bad exhaust motor hooked on a metal flu pipeWe do not carry exhaust motors on our trucksOur technician got the model and serial number off of the furnace and told ** [redacted] that he would go to [redacted] the next morning to locate a motor [redacted] is a local Goodman/Amana distributor; who sells OEM parts for ** [redacted] ’s furnace [redacted] told our technician that they did not stock this motor, due to the furnace being (20+) years old, but they could get one from the factory in – working daysThe cost for the part was $On Tuesday February 23, our technician called ** [redacted] , stated that the parts and labor together would be between $- $dollars and would be – days working days before we could make the repairOr we could price him a new furnace and get him heat in his home in a day** [redacted] declined repairs, stating he had found a motor for $**Clark called to speak with ** [redacted] and try to explain to him that our company only install OEM parts, NOT foreign built knock offsWhen we install them we have to warranty themTowards the end of the conversation ** [redacted] stated that he will not pay for the service call and that if an invoice were sent he would report [redacted] Clark to the Revdex.com**Clark has been working in this trade for years and unfortunately about once in a couple of years we run across people that think your technician’s time is worthlessHow would ** [redacted] feel if he got called to work afterhours, has to take time from his family and loved ones, for someone to basically tell him his time and effort is worth nothing at all? ** [redacted] had also stated that our service technician was only at his house for ten minutes; that is not trueOur Technician also spent another ½ hour the following day at [redacted] trying to locate and order an OEM part on ** [redacted] ’s behalfTherefore, the technician is on the clock and billable to ** [redacted] We feel that ** [redacted] is cheating usBy not paying the bill, he is saying our technician’s time and our time as a company is worthless and means nothingSent on: 3/14/2:30:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]