To whom this concerns, I would like to start by explaining that this is a past employee of mine that had quit her job to go work at another drycleaners because she did not get along with the other staff members so she was not quitting on good terms with the companyHowever she did continue to be a paying customer at one of our locations for quite sometime until this incidentI have had a lot of previous problems with [redacted] with items that she buys at the discount thrift markets and brings them into be cleanedSome of the issues are buttons falling off and hems coming out which I have had no problem fixing for her in the pastThis issue with this suit which she claimed was $dollars on the claim form she filled out with us and now is claiming $for is 100% nothing that has to do with the dry-cleaning processI have been in business for years and have never had an item come out of the cleaning with these stains that developed on her piece suit which look like water or animal urine stainsWe cleaning about pieces of clothing together at a time and not one other item came out with the same stains as she is claimingSo in my defense it would have to have been cause by something prior to bringing it in and the cleaning process had brought out the stains even more considering it is a dry side chemical that is used to dry-clean itemsIf I had even the slightest doubt in my mind that we would have caused this issue I would stand behind our work and pay for the claim but in this case we did not cause this to happen so there for we will not replace her item for her Thank you [redacted] Owner
To whom this concerns, I would like to start by explaining that this is a past employee of mine that had quit her job to go work at another drycleaners because she did not get along with the other staff members so she was not quitting on good terms with the companyHowever she did continue to be a paying customer at one of our locations for quite sometime until this incidentI have had a lot of previous problems with [redacted] with items that she buys at the discount thrift markets and brings them into be cleanedSome of the issues are buttons falling off and hems coming out which I have had no problem fixing for her in the pastThis issue with this suit which she claimed was $dollars on the claim form she filled out with us and now is claiming $for is 100% nothing that has to do with the dry-cleaning processI have been in business for years and have never had an item come out of the cleaning with these stains that developed on her piece suit which look like water or animal urine stainsWe cleaning about pieces of clothing together at a time and not one other item came out with the same stains as she is claimingSo in my defense it would have to have been cause by something prior to bringing it in and the cleaning process had brought out the stains even more considering it is a dry side chemical that is used to dry-clean itemsIf I had even the slightest doubt in my mind that we would have caused this issue I would stand behind our work and pay for the claim but in this case we did not cause this to happen so there for we will not replace her item for her Thank you [redacted] Owner