Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to address all of the concerns stated by [redacted] To start, I had left the company because I had received an offer that was financially beneficial to me, and it had happened to be with another drycleanersIf I truly left on bad terms via my side with the company, I would have not continued being a paying customerThe next issue I would like to address is that I do not buy from thrift markets, and I cannot even remember the last time I set foot in oneThe item in question was bought at [redacted] ’s Department Store and it is a name brand item, [redacted] ***In the past, I did have some general “redo” items at Cambridge for bad pressing or a spot that did not come out the first time, but I never sent it back more than once for a redoThe claim form asked how much I purchased the item for in which I stated $I also had the item tailored to fit my body which is where the other $came fromI only asked for $because of my history with working for the companyI didn’t want the stress of arguing, but I still wanted to be able to replace the suitNow that it has escalated to the point where I have to use an outside source, I do want the full price of the suit back because I only wore it about five or six times maxThe other aspect I wanted to bring to your attention is that I worked for a drycleaners for years with months being with [redacted] , and I have seen this same incident happen multiple times (even while working for him)First [redacted] claims that it has “100% nothing that has to do with the dry-cleaning process,” yet he later stated that the “cleaning process had brought out the stains even more.” All I know is that I put the suit in my drycleaning in a bag, I took it in, and I got it back with the stains; thus, there is no way for it to get “wet” to the extent of the damage of the suitDuring our conversations, [redacted] had stated at one point that the item had to go into the machine wet, which they had the suit in their store overnight, so if it did go into the machine wet, it would have had to happen in their possessionOne explanation I could think of (and please realize that this is a complete assumption) is this: I see employees there with drinks on the counter all the time, and one of the drinks could have spilled on my suit during the tagging processThis would also explain why my suit was the only one affectedAll I would like is the money to replace my formal business suit which I believe is completely reasonable Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to address all of the concerns stated by [redacted]. To start, I had left the company because I had received an offer that was financially beneficial to me, and it had happened to be with another drycleaners. If I truly left on bad terms via my side with the company, I would have not continued being a paying customer. The next issue I would like to address is that I do not buy from thrift markets, and I cannot even remember the last time I set foot in one. The item in question was bought at [redacted]’s Department Store and it is a name brand item, [redacted]. In the past, I did have some general “redo” items at Cambridge for bad pressing or a spot that did not come out the first time, but I never sent it back more than once for a redo. The claim form asked how much I purchased the item for in which I stated $180. I also had the item tailored to fit my body which is where the other $20 came from. I only asked for $100 because of my history with working for the company. I didn’t want the stress of arguing, but I still wanted to be able to replace the suit. Now that it has escalated to the point where I have to use an outside source, I do want the full price of the suit back because I only wore it about five or six times max. The other aspect I wanted to bring to your attention is that I worked for a drycleaners for 5 years with 18 months being with [redacted], and I have seen this same incident happen multiple times (even while working for him). First [redacted] claims that it has “100% nothing that has to do with the dry-cleaning process,” yet he later stated that the “cleaning process had brought out the stains even more.” All I know is that I put the suit in my drycleaning in a bag, I took it in, and I got it back with the stains; thus, there is no way for it to get “wet” to the extent of the damage of the suit. During our conversations, [redacted] had stated at one point that the item had to go into the machine wet, which they had the suit in their store overnight, so if it did go into the machine wet, it would have had to happen in their possession. One explanation I could think of (and please realize that this is a complete assumption) is this: I see employees there with drinks on the counter all the time, and one of the drinks could have spilled on my suit during the tagging process. This would also explain why my suit was the only one affected. All I would like is the money to replace my formal business suit which I believe is completely reasonable.
Regards,
[redacted]
To whom this may concern, This matter is now a he said, she said issue. Things are being made up and words are getting twisted to support her case. We at Cambridge cleaners have never had a problem paying customers for something that happens while in our care and is our fault. Especially having been a past employee and good customer, we would 100% pay for her suit if we did something to it. Our manager at the store with 30 years of dry cleaning experience can also support our claim that we did not damage her suit. Employees do not leave drinks on the counter. We have 9 cameras at that store which are checked daily. The customer also stated that the owner said the item came in wet. He never stated that because if it had come in wet, we never would have cleaned it to begin with. The item would have been rejected. She also stated that this issue has happened on other occasions while she was working there. This is also a statement that is untrue. Rather than spending this much time on the issue, we would have preferred to pay the claim if we felt it was our fault. We do not feel it is fair to our business and company reputation to have to pay out money for something we did not do. We are standing by our previous explanation that the suit had previous stains (lotion, perfume, pet urine etc) that surfaced during the cleaning process. This does happen and is not the fault of the dry cleaner. The stains that surfaced were all over both pieces and not the result of a spill in one area. No other pieces (100+) were effected in that load. If something was left in a pocket or another piece of clothing bled, all pieces in the load would have been effected, not just her 2 pieces. We are hoping this issue can be resolved rather quickly because the harassment by her to the owners personal cell phone and also to employees at the store is getting to be a major distraction. Best regards,[redacted] and [redacted]
To whom this concerns,
I would like to start by explaining that this is a past employee of mine that had quit her job to go work at another drycleaners because she did not get along with the other staff members...
so she was not quitting on good terms with the company. However she did continue to be a paying customer at one of our locations for quite sometime until this incident. I have had a lot of previous problems with [redacted] with items that she buys at the discount thrift markets and brings them into be cleaned. Some of the issues are buttons falling off and hems coming out which I have had no problem fixing for her in the past. This issue with this suit which she claimed was $100 dollars on the claim form she filled out with us and now is claiming $200 for is 100% nothing that has to do with the dry-cleaning process. I have been in business for 11 years and have never had an item come out of the cleaning with these stains that developed on her 2 piece suit which look like water or animal urine stains. We cleaning about 70 pieces of clothing together at a time and not one other item came out with the same stains as she is claiming. So in my defense it would have to have been cause by something prior to bringing it in and the cleaning process had brought out the stains even more considering it is a dry side chemical that is used to dry-clean items. If I had even the slightest doubt in my mind that we would have caused this issue I would stand behind our work and pay for the claim but in this case we did not cause this to happen so there for we will not replace her item for her.
Thank you
[redacted]
Owner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to address all of the concerns stated by [redacted] To start, I had left the company because I had received an offer that was financially beneficial to me, and it had happened to be with another drycleanersIf I truly left on bad terms via my side with the company, I would have not continued being a paying customerThe next issue I would like to address is that I do not buy from thrift markets, and I cannot even remember the last time I set foot in oneThe item in question was bought at [redacted] ’s Department Store and it is a name brand item, [redacted] ***In the past, I did have some general “redo” items at Cambridge for bad pressing or a spot that did not come out the first time, but I never sent it back more than once for a redoThe claim form asked how much I purchased the item for in which I stated $I also had the item tailored to fit my body which is where the other $came fromI only asked for $because of my history with working for the companyI didn’t want the stress of arguing, but I still wanted to be able to replace the suitNow that it has escalated to the point where I have to use an outside source, I do want the full price of the suit back because I only wore it about five or six times maxThe other aspect I wanted to bring to your attention is that I worked for a drycleaners for years with months being with [redacted] , and I have seen this same incident happen multiple times (even while working for him)First [redacted] claims that it has “100% nothing that has to do with the dry-cleaning process,” yet he later stated that the “cleaning process had brought out the stains even more.” All I know is that I put the suit in my drycleaning in a bag, I took it in, and I got it back with the stains; thus, there is no way for it to get “wet” to the extent of the damage of the suitDuring our conversations, [redacted] had stated at one point that the item had to go into the machine wet, which they had the suit in their store overnight, so if it did go into the machine wet, it would have had to happen in their possessionOne explanation I could think of (and please realize that this is a complete assumption) is this: I see employees there with drinks on the counter all the time, and one of the drinks could have spilled on my suit during the tagging processThis would also explain why my suit was the only one affectedAll I would like is the money to replace my formal business suit which I believe is completely reasonable Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to address all of the concerns stated by [redacted]. To start, I had left the company because I had received an offer that was financially beneficial to me, and it had happened to be with another drycleaners. If I truly left on bad terms via my side with the company, I would have not continued being a paying customer. The next issue I would like to address is that I do not buy from thrift markets, and I cannot even remember the last time I set foot in one. The item in question was bought at [redacted]’s Department Store and it is a name brand item, [redacted]. In the past, I did have some general “redo” items at Cambridge for bad pressing or a spot that did not come out the first time, but I never sent it back more than once for a redo. The claim form asked how much I purchased the item for in which I stated $180. I also had the item tailored to fit my body which is where the other $20 came from. I only asked for $100 because of my history with working for the company. I didn’t want the stress of arguing, but I still wanted to be able to replace the suit. Now that it has escalated to the point where I have to use an outside source, I do want the full price of the suit back because I only wore it about five or six times max. The other aspect I wanted to bring to your attention is that I worked for a drycleaners for 5 years with 18 months being with [redacted], and I have seen this same incident happen multiple times (even while working for him). First [redacted] claims that it has “100% nothing that has to do with the dry-cleaning process,” yet he later stated that the “cleaning process had brought out the stains even more.” All I know is that I put the suit in my drycleaning in a bag, I took it in, and I got it back with the stains; thus, there is no way for it to get “wet” to the extent of the damage of the suit. During our conversations, [redacted] had stated at one point that the item had to go into the machine wet, which they had the suit in their store overnight, so if it did go into the machine wet, it would have had to happen in their possession. One explanation I could think of (and please realize that this is a complete assumption) is this: I see employees there with drinks on the counter all the time, and one of the drinks could have spilled on my suit during the tagging process. This would also explain why my suit was the only one affected. All I would like is the money to replace my formal business suit which I believe is completely reasonable.
Regards,
[redacted]
To whom this may concern, This matter is now a he said, she said issue. Things are being made up and words are getting twisted to support her case. We at Cambridge cleaners have never had a problem paying customers for something that happens while in our care and is our fault. Especially having been a past employee and good customer, we would 100% pay for her suit if we did something to it. Our manager at the store with 30 years of dry cleaning experience can also support our claim that we did not damage her suit. Employees do not leave drinks on the counter. We have 9 cameras at that store which are checked daily. The customer also stated that the owner said the item came in wet. He never stated that because if it had come in wet, we never would have cleaned it to begin with. The item would have been rejected. She also stated that this issue has happened on other occasions while she was working there. This is also a statement that is untrue. Rather than spending this much time on the issue, we would have preferred to pay the claim if we felt it was our fault. We do not feel it is fair to our business and company reputation to have to pay out money for something we did not do. We are standing by our previous explanation that the suit had previous stains (lotion, perfume, pet urine etc) that surfaced during the cleaning process. This does happen and is not the fault of the dry cleaner. The stains that surfaced were all over both pieces and not the result of a spill in one area. No other pieces (100+) were effected in that load. If something was left in a pocket or another piece of clothing bled, all pieces in the load would have been effected, not just her 2 pieces. We are hoping this issue can be resolved rather quickly because the harassment by her to the owners personal cell phone and also to employees at the store is getting to be a major distraction. Best regards,[redacted] and [redacted]
To whom this concerns,
I would like to start by explaining that this is a past employee of mine that had quit her job to go work at another drycleaners because she did not get along with the other staff members...
so she was not quitting on good terms with the company. However she did continue to be a paying customer at one of our locations for quite sometime until this incident. I have had a lot of previous problems with [redacted] with items that she buys at the discount thrift markets and brings them into be cleaned. Some of the issues are buttons falling off and hems coming out which I have had no problem fixing for her in the past. This issue with this suit which she claimed was $100 dollars on the claim form she filled out with us and now is claiming $200 for is 100% nothing that has to do with the dry-cleaning process. I have been in business for 11 years and have never had an item come out of the cleaning with these stains that developed on her 2 piece suit which look like water or animal urine stains. We cleaning about 70 pieces of clothing together at a time and not one other item came out with the same stains as she is claiming. So in my defense it would have to have been cause by something prior to bringing it in and the cleaning process had brought out the stains even more considering it is a dry side chemical that is used to dry-clean items. If I had even the slightest doubt in my mind that we would have caused this issue I would stand behind our work and pay for the claim but in this case we did not cause this to happen so there for we will not replace her item for her.
Thank you
[redacted]
Owner