Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It s unfortunate to have business run on lies and manupilation to customers.1- I received a call from [redacted] at the call center back in June when I was calling to get estimates, the reason for his call was as he stated" felt like questions were not properly answered reguarding need for duct works" and wanted me to give the company a chance to evaluate and give me a quote which I agreed to2- I never discussed with [redacted] on 6/21/when he gave me the quote that I need a cheap work, he found out later that I ll be renting it when my agent showed up when he was there signing the contract and later on made up this story about " wanted a cheap work"3- I have the hand writtne paper by [redacted] in his hand writing where he stated duct sealing will be done as part of the new system installationThis was all what [redacted] recommended, he never said that the duct are years old and need replacement, I clearly told him " I do not want any surprises after the AC new system is installed" and he assured me that no additional work will be needed he even said " the good thing your house is in good shape well maintained, just need the new system, no worries will take care if you"4-I was fouled by the fake nice introduction of the company and the promisesThe statement made in the company response regarding me saying want cheap work that would last for a year is a complete lie and made up by [redacted] , I actually told him that I will eventually be moving to the house in the future and want the jib done right from the begining, he found iut about the lease after we had agreed on the price and the work5- [redacted] , the manger at the company never called me back as he promised weeks ago6- Again , I was told that the warranty on the original work won t be valid if I do not proceed with the duct work with Cole services, this is again is not the way you earn business *Additional Comments from Consumer:I just would like to add more information to the Revdex.com in regards to my complaints ID # [redacted] .I was reding the business response again and feel sad and disappointed and would like to provide the Revdex.com with the following to help assist in this unfortunate situation.1- I never negotiated the price given to me by ***, I have his hand written paper with the quote stating $ , he just made it $even when he came back to sign the contract2- Again , [redacted] never recommended duct work when he came on 6/21/that I declined, I was the one who asked and was told that all is needed was sealing the existing ducts which was never done by Cole services as promised I do have the pictures provided by [redacted] himself when he went after the tenant had moved in on 8/18/and said the duct need to be replacedThese pictures confirm that no sealing work was done3- As a matter of fact I took [redacted] recommendation and paid extra $for a whole new system cooling and heating when other companies had suggested that I do not have to do that and use the old existing system, I wanted to have a well functioning new system and did not want to take any chances .4- [redacted] is stating that the air was cool when he went on 8/18/, so why did he then recommend a duct work if it was not needed?5- It s surprising to me to learn reading [redacted] response , that the other company representative who came after him to give me a quote is a friend of hisIt confirms that I was simply set up by the two of them,It sounds like [redacted] had made a deal with the other company representative ??I ll be happy to provide the Revdex.com with the hand written quote given to me by [redacted] before signing the contract and the Pictures taken by [redacted] as well.Please add this additional information to my prior response to the company.Thanks again for your helpRegards [redacted]
DO NOT USE THIS COMPANY! This company is full of liars, disrespectful people, crooks and does horrible work! I have been dealing with this company for months and they have been giving us the run around since day one! They incorrectly installed our HVAC, had of their "managers" come out and say "no everything is fine." Had the city come out for inspection and said YES it was installed incorrectly and was given a list of corrections to be made in order to pass inspectionCole Services set us up with a 9-am appointment to fix the problems as we are a "top priority," and guess what, they were a no show/no callWe are done with this company and will do anything and everything in our will power to shut this company down
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Per my conversation with [redacted] on September 15th, he paid for the issuance of the permit The City inspected the install on Saturday October 8th Attached is the City's Correction Notice Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It s unfortunate to have business run on lies and manupilation to customers.1- I received a call from [redacted] at the call center back in June when I was calling to get estimates, the reason for his call was as he stated" felt like questions were not properly answered reguarding need for duct works" and wanted me to give the company a chance to evaluate and give me a quote which I agreed to2- I never discussed with [redacted] on 6/21/when he gave me the quote that I need a cheap work, he found out later that I ll be renting it when my agent showed up when he was there signing the contract and later on made up this story about " wanted a cheap work"3- I have the hand writtne paper by [redacted] in his hand writing where he stated duct sealing will be done as part of the new system installationThis was all what [redacted] recommended, he never said that the duct are years old and need replacement, I clearly told him " I do not want any surprises after the AC new system is installed" and he assured me that no additional work will be needed he even said " the good thing your house is in good shape well maintained, just need the new system, no worries will take care if you"4-I was fouled by the fake nice introduction of the company and the promisesThe statement made in the company response regarding me saying want cheap work that would last for a year is a complete lie and made up by [redacted] , I actually told him that I will eventually be moving to the house in the future and want the jib done right from the begining, he found iut about the lease after we had agreed on the price and the work5- [redacted] , the manger at the company never called me back as he promised weeks ago6- Again , I was told that the warranty on the original work won t be valid if I do not proceed with the duct work with Cole services, this is again is not the way you earn business *Additional Comments from Consumer:I just would like to add more information to the Revdex.com in regards to my complaints ID # [redacted] .I was reding the business response again and feel sad and disappointed and would like to provide the Revdex.com with the following to help assist in this unfortunate situation.1- I never negotiated the price given to me by ***, I have his hand written paper with the quote stating $ , he just made it $even when he came back to sign the contract2- Again , [redacted] never recommended duct work when he came on 6/21/that I declined, I was the one who asked and was told that all is needed was sealing the existing ducts which was never done by Cole services as promised I do have the pictures provided by [redacted] himself when he went after the tenant had moved in on 8/18/and said the duct need to be replacedThese pictures confirm that no sealing work was done3- As a matter of fact I took [redacted] recommendation and paid extra $for a whole new system cooling and heating when other companies had suggested that I do not have to do that and use the old existing system, I wanted to have a well functioning new system and did not want to take any chances .4- [redacted] is stating that the air was cool when he went on 8/18/, so why did he then recommend a duct work if it was not needed?5- It s surprising to me to learn reading [redacted] response , that the other company representative who came after him to give me a quote is a friend of hisIt confirms that I was simply set up by the two of them,It sounds like [redacted] had made a deal with the other company representative ??I ll be happy to provide the Revdex.com with the hand written quote given to me by [redacted] before signing the contract and the Pictures taken by [redacted] as well.Please add this additional information to my prior response to the company.Thanks again for your helpRegards [redacted]
DO NOT USE THIS COMPANY! This company is full of liars, disrespectful people, crooks and does horrible work! I have been dealing with this company for months and they have been giving us the run around since day one! They incorrectly installed our HVAC, had of their "managers" come out and say "no everything is fine." Had the city come out for inspection and said YES it was installed incorrectly and was given a list of corrections to be made in order to pass inspectionCole Services set us up with a 9-am appointment to fix the problems as we are a "top priority," and guess what, they were a no show/no callWe are done with this company and will do anything and everything in our will power to shut this company down
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Per my conversation with [redacted] on September 15th, he paid for the issuance of the permit The City inspected the install on Saturday October 8th Attached is the City's Correction Notice Regards, [redacted] ***