Mike Ferrell Auto Mall

We have received your letter regarding Customer Complaint with ID of,[redacted]. We have reviewed the customer statement and feel there are some untruths. Our practice when attempting to trade for an automobile is to both pull a Carfax report and ask the customer questions pertaining to the prior...

history and if the vehicle has been involved in any accidents. in regards to this particular vehicle (VIN: [redacted]) the previous owner at time of trading stated the vehicle had never been involved in an accident, along with the Carfax report which also showed the vehicle to have never been involved in an accident. Upon receiving this complaint, we again contacted the previous owner, who again stated the vehicle had never been involved in an accident. The previous owner also confirmed they had spoken with the complainant, and in contrast with complainant's statement, also stated to have told the complainant that the vehicle had never been involved in an accident. The complainant was allowed ample time to both test drive and inspect the vehicle prior to purchase. Therefore, Mike Ferrell Toyota feels they have committed absolutely zero wrongdoing in this matter. Feel free to contact me with any further questions or concerns pertaining to this matter

We have received your notice of complaint with assigned ID of [redacted], and apologize for the delayed response. The matter addressed in the complaint has been resolved and both the complainant and the dealership believe the resolution to be fair. As requested, the complainant's vehicle will be...

repaired with them only paying for repairs necessary to fix their vehicle. Regards, Michael F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I know I am one person against a big company. With not a leg to stand on. The only accidents turned in on Carfax are one when the Police are called, and they know that. I never said it was in an accident. I said it was hit in a parking lot, apparently by a cart. It had to have been a fast moving cart. Someone is not telling the truth. It has been repaired poorly. There is overspray all on the car. You can feel it when you wash it. Why is it so hard for someone to own up to their mistake or lie. I know car dealers have their way of camouflaging and not telling whole truths to sell a car. I know that I have not lied. There were not untruths in my complaint.