Mike Genson's Plumbing

When asked if the currency was in the country of origin, weanswered yes because it is in the country of the company and the website’sorigin, which is the United States. We apologize for any misunderstanding,however our website does not offer Canadian conversions. We worked with thecustomer to make...

adjustments to her order, removed an item from the order andrefunded for that product, and when she decided to finally cancel her order werefunded the remainder of her order in full. We have sent receipts showing thefull refund of 100% of the funds we received from the customer, and respondedto all emails and communication she has sent us. The company that assessed thefees may be responsible for and take care of any additional refunds.  We wish we could have helped this customer with her specialevent, and again wish there would not have been a misunderstanding regardingcurrency. Having refunded in full, we feel there are no further actions that wecan take.

We are sorry for any misunderstanding. When [redacted] contacted us
to let us know that she had returned her product and not received her refund,
even though we had not received the product back we offered to give her a full
credit anyway. She never asked us to send a check or refund in any...

way
different than the typical online refund of the credit card used for the purchase,
therefore we refunded in that traditional method. The credit card that was
refunded was apparently her ex-boyfriend’s card that she used to place the
order. We ask that she contact her ex-boyfriend to receive her money, since it
has been refunded in full. We definitely offer 100% Satisfaction Guarantee, and
that is why we provided a full refund of her product without receiving it back
since she was not completely satisfied with it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I did not know they would put it back on my ex husband (if they paid attention they would know I said husband and not boyfriend) if I  would have know I would have ask for additional ways to get the refund.  They assumed they'd how I wanted it and THEY were wrong.  I mailed the product back using the THEY provided.  I can't control the mail but they can control how they return money.  I have seen they have had issues with returning money before.  They would rather lose a customer then to do the right thing.  I am a single mother of two boys and I threw away $30 and its there fault and they won't make it right [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]