The customers vehicle was towed to us without fluid in the transmission and the transmission hoses were leaking excessivelyWe replaced the hoses and installed new fluid in the vehicle and test drove the vehicleThe vehicle was then towed back to the dealer with a transmission problemThe
customers extended warranty sent and independent inspector out to inspect the transmission and their findings are that when the hoses originally broke and the vehicle was out of fluid, that the transmission did not have sufficient lubrication and damaged the internal components of the transmission. They( the customers extended warranty) are denying the repairs of the transmission. We repaired the first obvious problem which was the transmission fluid leaking all over the ground, we have no way of knowing if the transmission was damaged from lack of lubrication at that time
The customer received the services that he paid for, which was replacing the transmission hoses that were leaking severely. We can not and are not responsible for the customers internal transmission concerns as we did not perform any repairs on the transmission itself and can not guarantee a transmission on a Trailblazer with 165,miles
In reference to the complaint. we did repair the customers Enclave on a few occasions in May, including replacing the cat converter for the customer and replacing the rack and pinion. The customer is stating that the dealership somehow caused her windshield wipers to not work when performing the...
other repairs. The dealership inspected the vehicle at no charge to the customer and found that nothing was damaged or disturbed on the previous visit that had anything to do with the windshield wiper switch that had failed. The vehicle is out of the manufactures warranty and only has a extended service agreement remaining where the customer would have to pay a $100.00 deductible to repair the vehicle. Customer still believes that somehow the dealership damaged this switch (even though it is shorted internally and not damaged) and that the dealer should pay her $100.00 deducible. The dealership has refused to replace the switch without proper payment of the owed deductible. The dealership is in no way responsible for the shorted switch.
Thank you,
Initial Business Response /* (1000, 5, 2014/05/22) */
Miss Wood's the 2005 Buick Rendezvous on 04/28/2014 in "as is" condition. She also signed documentation that Mike [redacted] Buick GMC "owes her nothing" (copies attached)
She did bring the vehicle to the dealership several days after the...
purchase and some problems were found. Miss Wood's surely understood at the time she was buying the vehicle with more than 110,000 miles on it would need some repairs. In an effort to satisfy Miss [redacted] Mike [redacted] Buick GMC will agree to do the repairs at a discounted rate. If Miss [redacted] would like to have us make these repairs at a discounted rate please have her contact [redacted] Haggerty at XXX-XXX-XXXX thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not disputing that this was an "as is" purchase. But this doesn't change the fact that they did NOT DISCLOSRE that there was a serious problem with the hub bearings - in fact, actually OUT RIGHT LIED about the condition of the vehicle. They packed the hub bearings with grease to cover up the defect. Before I bought it, they informed me that the only "repairs" needed were the following: REPLACE THE BROKEN DRIVER'S SIDE MIRROR, REPAIR THE MOTOR ON THE REAR LEFT PASSENGER WINDOW, REPLACE A MISSING LUMBAR ADJUSTMENT KNOB, REPLACE MISSING ROOF TRIM AROUND THE SUNROOF, AND BUFF OUT A SCUFF ON THE PASSENGER SIDE DOOR). Other than that, I was told the vehicle had no problems and was in good running order - told to me several times by Mr. [redacted] and Mr. [redacted] THAT is what I understood at the time of purchase (I have a witness who can verify this). When I brought the vehicle back, they cleared the warning codes to again to minimize the seriousness of the problem and now, they are attempting to imply that these are new developments because I brought it back days later. The problem is extensive enough as to prevent me from safely driving. Now, what I "surely know" is that they told me they fully inspect their used vehicles before they sell them. What I "surely know" is that they told me there were no problems other than those I noted above- and that it was "excellently maintained and cared for and in excellent running condition." What I "surely know" is that they knowingly sold an unsafe vehicle to me.
I feel that Mike Haggerty Buick should have fully disclosed the problem with the hub bearings and steering (steering gear bushings and steering gear with alignment). I feel that their business practices are dishonest, unacceptable, and downright dangerous. I am not naive to believe that the car would be without problems or repair. But I do expect full disclosure of any possible repairs before making, what is for me, a major purchase. For Mike Haggerty Buick to then hide behind an "as is" disclosure is surely indicative of the low character practices they employ when doing business. Then, to offer a 'discounted rate' is yet another despicable attempt to get more money from me. I can't help but wonder if this a scam they use on unsuspecting women, elderly or otherwise disenfranchised. After all, not everyone files an official complaint. But baring an investigation into these horrible practices, there's no way to really 'prove' that. But I can speak about what Mike Haggerty Buick has done to [redacted]. At this point I expect nothing less than full repair or a refund. Because I do not feel that this company is reputable, if this issue is not resolved to my satisfaction, their shady business practices with ME will remain advertised on my vehicle windows and will be posted on my social media. I will obviously not recommend them to friends and family. Thank you
Final Business Response /* (4000, 9, 2014/06/07) */
to resolve Mrs. [redacted] problem we are offering a discount on service for her vehicle. When we sold this unit as is we never sent it to service and our sales staff never said we did.
Final Consumer Response /* (4200, 11, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This problem is not resolved with the ambiguous resolution they are offering. It is now clear to me that this is a common business practice of theirs and blatantly lying about it doesn't change the fact that their staff told me MULTIPLE times this vehicle had been through their inspection. Otherwise, I would not have considered buying it a reasonable person should see that. In hindsight, I should have had this put in writing. Unfortunately, I have no way to prove this other than my word. And, what do they mean by the statement "we are offering a discount on service for her vehicle."?? They inspected the vehicle and told me exactly what they problem is but: 1. Did not provide an initial ESTIMATE on the repairs and 2. Have not provided what the "DISCOUNT" actually is. Again, proof of the shady business practices they use. Why would I now trust that any estimate - including the discount- is an honest one? They looked me in the eyes, shook my hand, and basically stole my money. Their 2 sentence response is pathetic. No, a "discount" is not an offer of good will and I do not accept it.
Initial Business Response /* (1000, 5, 2014/07/03) */
Contact Name and Title: [redacted] Service mgr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@haggertycars.com
the vehicle was towed to our shop and had never been here before. we received the vehicle in a no power, no start...
condition, so there was no way to verify if the mirror was working when it arrived. we performed no work to the mirror or near the mirror. the vehicle is out of warranty and we can not be responsible for anything on the vehicle that is not working. The customer received what they paid for and got the vehicle back running, as that is what it was brought in for.
Consumer Response /* (3000, 14, 2014/10/03) */
This case was not resolved..[redacted] states.tht it had no power..tht was not true my lights N everything came on..but it would not start..when they told it in they stated tht the fuse box needed to be replaced. .whos to say when replacing the fuse box.tbey didn't do anything to mirror. .The mirror was operating..when picked up...when asked what was wrong g when calked in..I stated it would not start. N it showed a anti lock symbol..on dash..everything else was working...therefore..I wanted it back with what was working
Business Response /* (4000, 16, 2014/10/03) */
As stated previously, Mike Haggerty will not be responsible for a customers vehicle that has no implied warranty and had a part failure do to no cause of the dealership. The customers complaint was repaired and paid in full, nothing else was looked at or paid for by the customer.
Initial Business Response /* (1000, 7, 2014/03/07) */
Mike Haggerty Buick GMC has a store policy that we do not hold vehicle for any customer deposit or no deposit. We always tell our customers that the only way to take delivery or ownership of the vehicle is completing the paperwork and...
taking the vehicle home. I sorry that he was unable to do this.
Initial Business Response /* (1000, 5, 2015/02/21) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
I dont think Ms [redacted] is being totally forth right. As it stands now we believe Ms [redacted] had her 2006 vehicle repossessed when she...
came into the dealership and purchase another car paid for by a third party. We believe this third party was her parents. I have reached out to [redacted] finance who has the records on Ms [redacted] to see what notes they have in the system. As of now I have not heard back from them but I am anticipating to here the first part of next week. The salesman states that when she purchased the car in 08 that Ms. [redacted] realized that she owed more on the 2006 then it was worth and she called [redacted]/GMAC and told them she was returning the car without paying for it. It may also be imoprtant to note that ms [redacted] stated the her step mother owned [redacted] Buick and that she was fully aware of what she did at the time of returning the 2006 Pontiac.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the company's response, the fact of my complaint remains the same. Yes, my parents gave me the $17,466.00 to purchase a new vehicle from your company. I don't know how that has any bearing on my complaint. The contract I signed is between me and Mike Haggerty Buick, GMC. However, what you're stating is that I had two options; (a) pay off the 2006 G6 for $16,011.74 or (b) purchase a new vehicle for $17,466.00 and then 6 months later get hit with an additional $8,747.74 in fees.
What you are suggesting is that I chose option (b). For what it's worth, that option makes absolutely no sense and is obviously not how the table of events went when I purchased that vehicle on 10/08/08. I would never make that decision, nor do I feel that anyone within a sound state of mind would make that type of decision. Would you?
What you are claiming is that I owed more for the G6 than it was worth. Based upon the simple math outlined above, it is clear that I paid your company more than what I owed.
The fact of the matter being that my step-mother owned [redacted] at one time has no bearing on my complaint. Besides the fact that she is extremely knowledgeable in the dealership industry, and suggested that I file a complaint with the Revdex.com for assistance because the dealership clearly "kicked the trade". Apparently that is a term in the industry and it didn't surprise her that they did this to me.
As stated in my original complaint, I did exactly what the salesman told me to do. How would I know to call GMAC (from your parking lot) and tell them to pick up the 2006 G6? I wouldn't unless someone told me to.
I have to admit, I am a little disappointed that the dealership didn't own up to their mistake. I was hoping to receive an apology for being deceived and to finally be able to rectify this situation. However, I do look forward to receiving whatever type of documentation that they can provide to the Revdex.com in order to help resolve this matter. Thank you for your time and consideration.
Final Consumer Response /* (4200, 11, 2015/02/25) */
Before I respond to Mike Haggerty, GMC, can you please ask the business to address the questions in my complaint that I have asked? Each time they respond, they just tell me that I'm wrong but are not supporting their claim with any type of documentation or logic answer.
They also state that they reached out to GMAC for records but have yet to supply them. I did send both contracts clearly showing the amounts in which I paid to them. I appreciate any type of assistance you can provide. If there is anything else that you need from me, please let me know. Thank you
[redacted]
Four Seasons Heating & Air Conditioning
Ph. [redacted]
Fax [redacted]
Final Business Response /* (4000, 15, 2015/03/16) */
[redacted] Buick stands by its last statement. We have no further comment about this case. If Ms. [redacted] would like anything from us she can ask for it in writing and I will be happy to send it to her if I have what she wants. Ms. [redacted] has complained to both The Revdex.com and Attorney General. I am more then happy to comply with either department recommendations.
Tell us why here...The vehicle was purchased from our used car department on June 29th and sold as is with no warranty. The customer declined to purchase a extended warranty the vehicle was inspected and the oil was changed by our service department on June 22nd....
The vehicle did not have any whole in the oil pan at that time and was deemed ready for sale. We have no previous service history on used vehicles and can not guarantee the vehicle once it is sold.
Thank you,
Initial Business Response /* (1000, 5, 2014/11/10) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aol.com
11-10-2014
Mrs [redacted] did talk to us about purchasing a vehicle. We never entered into a contract and no money exchanged...
hands. Not only did we not have a written sales agreement she had never test driven the vehicle. We do not make it a practice of selling used cars to customers without a test drive. Mrs [redacted] was under no obligation to purchase a vehicle from us and lives out of state and would need to travel here to purchase the vehicle. If we held this car and she did not show up could we file a complaint against Mrs. [redacted] Of course not. This vehicle was sold to someone else and Mrs [redacted] is not happy about that. At this point Mike Haggerty Buick refuses to do business with Mrs [redacted] She made her feelings clear by telling me I was a "Shady[redacted]" and I [redacted] not sell her a car.
[redacted]
The customers vehicle was towed to us without fluid in the transmission and the transmission hoses were leaking excessivelyWe replaced the hoses and installed new fluid in the vehicle and test drove the vehicleThe vehicle was then towed back to the dealer with a transmission problemThe
customers extended warranty sent and independent inspector out to inspect the transmission and their findings are that when the hoses originally broke and the vehicle was out of fluid, that the transmission did not have sufficient lubrication and damaged the internal components of the transmission. They( the customers extended warranty) are denying the repairs of the transmission. We repaired the first obvious problem which was the transmission fluid leaking all over the ground, we have no way of knowing if the transmission was damaged from lack of lubrication at that time
The customer received the services that he paid for, which was replacing the transmission hoses that were leaking severely. We can not and are not responsible for the customers internal transmission concerns as we did not perform any repairs on the transmission itself and can not guarantee a transmission on a Trailblazer with 165,miles
In reference to the complaint. we did repair the customers Enclave on a few occasions in May, including replacing the cat converter for the customer and replacing the rack and pinion. The customer is stating that the dealership somehow caused her windshield wipers to not work when performing the...
other repairs. The dealership inspected the vehicle at no charge to the customer and found that nothing was damaged or disturbed on the previous visit that had anything to do with the windshield wiper switch that had failed. The vehicle is out of the manufactures warranty and only has a extended service agreement remaining where the customer would have to pay a $100.00 deductible to repair the vehicle. Customer still believes that somehow the dealership damaged this switch (even though it is shorted internally and not damaged) and that the dealer should pay her $100.00 deducible. The dealership has refused to replace the switch without proper payment of the owed deductible. The dealership is in no way responsible for the shorted switch.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2014/05/22) */
Miss Wood's the 2005 Buick Rendezvous on 04/28/2014 in "as is" condition. She also signed documentation that Mike [redacted] Buick GMC "owes her nothing" (copies attached)
She did bring the vehicle to the dealership several days after the...
purchase and some problems were found. Miss Wood's surely understood at the time she was buying the vehicle with more than 110,000 miles on it would need some repairs. In an effort to satisfy Miss [redacted] Mike [redacted] Buick GMC will agree to do the repairs at a discounted rate. If Miss [redacted] would like to have us make these repairs at a discounted rate please have her contact [redacted] Haggerty at XXX-XXX-XXXX thank you
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not disputing that this was an "as is" purchase. But this doesn't change the fact that they did NOT DISCLOSRE that there was a serious problem with the hub bearings - in fact, actually OUT RIGHT LIED about the condition of the vehicle. They packed the hub bearings with grease to cover up the defect. Before I bought it, they informed me that the only "repairs" needed were the following: REPLACE THE BROKEN DRIVER'S SIDE MIRROR, REPAIR THE MOTOR ON THE REAR LEFT PASSENGER WINDOW, REPLACE A MISSING LUMBAR ADJUSTMENT KNOB, REPLACE MISSING ROOF TRIM AROUND THE SUNROOF, AND BUFF OUT A SCUFF ON THE PASSENGER SIDE DOOR). Other than that, I was told the vehicle had no problems and was in good running order - told to me several times by Mr. [redacted] and Mr. [redacted] THAT is what I understood at the time of purchase (I have a witness who can verify this). When I brought the vehicle back, they cleared the warning codes to again to minimize the seriousness of the problem and now, they are attempting to imply that these are new developments because I brought it back days later. The problem is extensive enough as to prevent me from safely driving. Now, what I "surely know" is that they told me they fully inspect their used vehicles before they sell them. What I "surely know" is that they told me there were no problems other than those I noted above- and that it was "excellently maintained and cared for and in excellent running condition." What I "surely know" is that they knowingly sold an unsafe vehicle to me.
I feel that Mike Haggerty Buick should have fully disclosed the problem with the hub bearings and steering (steering gear bushings and steering gear with alignment). I feel that their business practices are dishonest, unacceptable, and downright dangerous. I am not naive to believe that the car would be without problems or repair. But I do expect full disclosure of any possible repairs before making, what is for me, a major purchase. For Mike Haggerty Buick to then hide behind an "as is" disclosure is surely indicative of the low character practices they employ when doing business. Then, to offer a 'discounted rate' is yet another despicable attempt to get more money from me. I can't help but wonder if this a scam they use on unsuspecting women, elderly or otherwise disenfranchised. After all, not everyone files an official complaint. But baring an investigation into these horrible practices, there's no way to really 'prove' that. But I can speak about what Mike Haggerty Buick has done to [redacted]. At this point I expect nothing less than full repair or a refund. Because I do not feel that this company is reputable, if this issue is not resolved to my satisfaction, their shady business practices with ME will remain advertised on my vehicle windows and will be posted on my social media. I will obviously not recommend them to friends and family. Thank you
Final Business Response /* (4000, 9, 2014/06/07) */
to resolve Mrs. [redacted] problem we are offering a discount on service for her vehicle. When we sold this unit as is we never sent it to service and our sales staff never said we did.
Final Consumer Response /* (4200, 11, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This problem is not resolved with the ambiguous resolution they are offering. It is now clear to me that this is a common business practice of theirs and blatantly lying about it doesn't change the fact that their staff told me MULTIPLE times this vehicle had been through their inspection. Otherwise, I would not have considered buying it a reasonable person should see that. In hindsight, I should have had this put in writing. Unfortunately, I have no way to prove this other than my word. And, what do they mean by the statement "we are offering a discount on service for her vehicle."?? They inspected the vehicle and told me exactly what they problem is but: 1. Did not provide an initial ESTIMATE on the repairs and 2. Have not provided what the "DISCOUNT" actually is. Again, proof of the shady business practices they use. Why would I now trust that any estimate - including the discount- is an honest one? They looked me in the eyes, shook my hand, and basically stole my money. Their 2 sentence response is pathetic. No, a "discount" is not an offer of good will and I do not accept it.
Initial Business Response /* (1000, 5, 2014/07/03) */
Contact Name and Title: [redacted] Service mgr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@haggertycars.com
the vehicle was towed to our shop and had never been here before. we received the vehicle in a no power, no start...
condition, so there was no way to verify if the mirror was working when it arrived. we performed no work to the mirror or near the mirror. the vehicle is out of warranty and we can not be responsible for anything on the vehicle that is not working. The customer received what they paid for and got the vehicle back running, as that is what it was brought in for.
Consumer Response /* (3000, 14, 2014/10/03) */
This case was not resolved..[redacted] states.tht it had no power..tht was not true my lights N everything came on..but it would not start..when they told it in they stated tht the fuse box needed to be replaced. .whos to say when replacing the fuse box.tbey didn't do anything to mirror. .The mirror was operating..when picked up...when asked what was wrong g when calked in..I stated it would not start. N it showed a anti lock symbol..on dash..everything else was working...therefore..I wanted it back with what was working
Business Response /* (4000, 16, 2014/10/03) */
As stated previously, Mike Haggerty will not be responsible for a customers vehicle that has no implied warranty and had a part failure do to no cause of the dealership. The customers complaint was repaired and paid in full, nothing else was looked at or paid for by the customer.
Initial Business Response /* (1000, 7, 2014/03/07) */
Mike Haggerty Buick GMC has a store policy that we do not hold vehicle for any customer deposit or no deposit. We always tell our customers that the only way to take delivery or ownership of the vehicle is completing the paperwork and...
taking the vehicle home. I sorry that he was unable to do this.
Initial Business Response /* (1000, 5, 2015/02/21) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@yahoo.com
I dont think Ms [redacted] is being totally forth right. As it stands now we believe Ms [redacted] had her 2006 vehicle repossessed when she...
came into the dealership and purchase another car paid for by a third party. We believe this third party was her parents. I have reached out to [redacted] finance who has the records on Ms [redacted] to see what notes they have in the system. As of now I have not heard back from them but I am anticipating to here the first part of next week. The salesman states that when she purchased the car in 08 that Ms. [redacted] realized that she owed more on the 2006 then it was worth and she called [redacted]/GMAC and told them she was returning the car without paying for it. It may also be imoprtant to note that ms [redacted] stated the her step mother owned [redacted] Buick and that she was fully aware of what she did at the time of returning the 2006 Pontiac.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the company's response, the fact of my complaint remains the same. Yes, my parents gave me the $17,466.00 to purchase a new vehicle from your company. I don't know how that has any bearing on my complaint. The contract I signed is between me and Mike Haggerty Buick, GMC. However, what you're stating is that I had two options; (a) pay off the 2006 G6 for $16,011.74 or (b) purchase a new vehicle for $17,466.00 and then 6 months later get hit with an additional $8,747.74 in fees.
What you are suggesting is that I chose option (b). For what it's worth, that option makes absolutely no sense and is obviously not how the table of events went when I purchased that vehicle on 10/08/08. I would never make that decision, nor do I feel that anyone within a sound state of mind would make that type of decision. Would you?
What you are claiming is that I owed more for the G6 than it was worth. Based upon the simple math outlined above, it is clear that I paid your company more than what I owed.
The fact of the matter being that my step-mother owned [redacted] at one time has no bearing on my complaint. Besides the fact that she is extremely knowledgeable in the dealership industry, and suggested that I file a complaint with the Revdex.com for assistance because the dealership clearly "kicked the trade". Apparently that is a term in the industry and it didn't surprise her that they did this to me.
As stated in my original complaint, I did exactly what the salesman told me to do. How would I know to call GMAC (from your parking lot) and tell them to pick up the 2006 G6? I wouldn't unless someone told me to.
I have to admit, I am a little disappointed that the dealership didn't own up to their mistake. I was hoping to receive an apology for being deceived and to finally be able to rectify this situation. However, I do look forward to receiving whatever type of documentation that they can provide to the Revdex.com in order to help resolve this matter. Thank you for your time and consideration.
Final Consumer Response /* (4200, 11, 2015/02/25) */
Before I respond to Mike Haggerty, GMC, can you please ask the business to address the questions in my complaint that I have asked? Each time they respond, they just tell me that I'm wrong but are not supporting their claim with any type of documentation or logic answer.
They also state that they reached out to GMAC for records but have yet to supply them. I did send both contracts clearly showing the amounts in which I paid to them. I appreciate any type of assistance you can provide. If there is anything else that you need from me, please let me know. Thank you
[redacted]
Four Seasons Heating & Air Conditioning
Ph. [redacted]
Fax [redacted]
Final Business Response /* (4000, 15, 2015/03/16) */
[redacted] Buick stands by its last statement. We have no further comment about this case. If Ms. [redacted] would like anything from us she can ask for it in writing and I will be happy to send it to her if I have what she wants. Ms. [redacted] has complained to both The Revdex.com and Attorney General. I am more then happy to comply with either department recommendations.
Tell us why here...The vehicle was purchased from our used car department on June 29th and sold as is with no warranty. The customer declined to purchase a extended warranty the vehicle was inspected and the oil was changed by our service department on June 22nd....
The vehicle did not have any whole in the oil pan at that time and was deemed ready for sale. We have no previous service history on used vehicles and can not guarantee the vehicle once it is sold.
Thank you,
Initial Business Response /* (1000, 5, 2014/11/10) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aol.com
11-10-2014
Mrs [redacted] did talk to us about purchasing a vehicle. We never entered into a contract and no money exchanged...
hands. Not only did we not have a written sales agreement she had never test driven the vehicle. We do not make it a practice of selling used cars to customers without a test drive. Mrs [redacted] was under no obligation to purchase a vehicle from us and lives out of state and would need to travel here to purchase the vehicle. If we held this car and she did not show up could we file a complaint against Mrs. [redacted] Of course not. This vehicle was sold to someone else and Mrs [redacted] is not happy about that. At this point Mike Haggerty Buick refuses to do business with Mrs [redacted] She made her feelings clear by telling me I was a "Shady[redacted]" and I [redacted] not sell her a car.
[redacted]