Mike Hale Acura

Thank you for contacting me concerning this complaint.  I apologize for the delay in responding, Revdex.com emails were not coming through the dealership's system.  I have read the complaint and investigated on our end.  Mr. [redacted] brought his 2004 Acura TL into our service department with a...

request to check the suspension.  It is our understanding that he had been at other shops trying to find the cause of the noise. He had previously been to a different shop who put aftermarket rear struts on.  Mr. [redacted] had us remove these and replace them with factory rear struts.  We also had his driver seat touched up by a vendor on our lot.  I have attached pictures which show that the seat back is flat with no protruding parts and the eat is only folded forward.  The speaker has a base ring that sticks out and the damage is to the cone of the speaker that is protected.  Also from the pictures the speakers is in the center and the struts are on the outside.  The technician that worked on Mr. [redacted]'s vehicle is our master technician and we have the utmost faith that he would not damage a part of a vehicle or an accessory that has nothing to do with the area of the vehicle that he is working on.  If he did he would immediately bring it to our attention, which is our policy.  He has worked at Mike Hale Acura for 15 years with no issues.  The damage could have been caused by the other shop who worked on the vehicle, we honestly have no way of knowing.  My Service Manager asked for an estimate thinking that it would be a minor repair and would be worth a few dollars to keep the client happy as a courtesy.  Instead he was called with an estimate of over $1000.  Mike Hale Acura has a track record of admitting fault when we do something wrong or make a mistake; in this case it simply is not something that happened while our technician was working on the vehicle.