Mike Kilian Small Engine Repair

In March of 2015 Mike's wife, Ellen, picked up my snowblower to be serviced. As it worked but wouldn't stay running, in my contact with them Mike said it probably only needed a tune up. I wasn't rushing because it was not near the winter time and I recognized their priority had to be summer equipment. In October I started calling and Ellen, the owner's wife, would answer and then say she would call back but never called. I continued to call and she told me the engine was blown and at first said I needed a new engine. Then in November I called again to check on it and she said they can repair it.They then took months saying they had not received the parts or they forgot to order the parts. The night before blizzard 01/21/2016 they called and said it was done. Ellen brought me someone else's snow blower! It doesn't work correctly, its old, and did not do the job. I called the following Monday and she had a attitude, saying she had other customers and they could not just be worried about me. I had to keep calling back and then she told me mine was stolen, and they have no insurance. I told her I wanted my money credited that they charged me to fix someone else's blower. She said she would handle it and she still has not credited back the money she charged me to fix someone else's machine. Despite repeated calls by me, and Ellen's reassurance she would remedy the situation, it is now 13 months since Mike's Small Engine Repair picked up my snowblower for servicing! And they did not replace it with a comparable or better unit, and have refused to reimburse me for a comparable pre-owned unit I found and purchased, which is several hundred dollars less than a new comparable replacement which they should have provided if they couldn't provide a suitable pre-owned replacement. Avoid like the plague!