First I would like to apologize for any misunderstanding Ms [redacted] has concerning her closed account Collection/payment issues are always a challenge for a business She was billed mid April for services performed May 1st thru July 31st 2015, this invoice was due 5/1/ A reminder letter was mailed out on June 9th and service was stopped July 8th for non-payment of account She did call us (unhappy) about her trash still at curb after a 4th of July party at her home I only show one time she has called concerning a missed stop on 4/3/ She cancelled her account because we would not return until payment was received (we did receive July 16th 2015) At this point I show a refund of $to be processed I have put a hold on this now because she has stated she stopped payment on the check we received July 16th If check is returned she will not have a refund but will still owe for previous service I did check our voice mail and I do not show any calls from Ms [redacted] about being missed for weeks in a row I will send out a new statement to her once the stop payment check has been returned to us by her bank Valerie [redacted] Ray’s Trash service, Inc Credit manager 317-539-(w) 317-626- [redacted] cell | 800-531-(w) | 317-539-(f) V [redacted] @raystrash.com | www.raystrash.com “THE ONLY PRODUCT WE HAVE TO SELL IS SERVICE!”
February 28th [redacted] Revdex.com N Delaware Street #Indianapolis, IN 46204- Re: Case ID [redacted] Dear Ms***: Thank you for the opportunity to respond to the complaint referenced in case ID [redacted] Ray's appreciates the opportunity to explain why changes in service were implemented Over the years recycling has evolvedWe are now able to accept a wider variety of materialsThese materials no longer have to be segregated by the customer, but rather can be mixed together as a "single stream"Encouraged by these changes, Ray's seeks the best solution for our customers and the environment In December 2016, Ray's implemented changes in service for another portion of our recycling service area to better accommodate the overall need of our customersThe attached letter titled New Collection Process for Recycling was mailed to those customers affected by the changeThis change included providing larger carts for our residents, allowing customers to include cardboard and cartons in these larger containers and providing every other week service One of the concerns from case ID [redacted] was that their service was cut in half and their material is overflowing before Ray's services their containerUpon review of their account, they previous were supplied two gallon orange tubs for the collection of recyclable materialsThis equates to gallons of recyclable material collected each week or gallons collected every other weekWhen the change was made to every other week service (not bi-monthly as listed in case ID [redacted] ), the customer was provided a gallon containerThis exceeds the volume they were previously provided without an increase in priceThe new container also has a lid to insure storage of recyclable materials over this two week timeframe is secure The customer also addressed concerns regarding the price of serviceThey felt a discount should be given since service changed from weekly to every other weekAs I mentioned before, even though the weekly pickup schedule changed the amount of service actually increased as the resident is now allowed up to gallons of recyclable material (equal to gallons every week)There are additional advantages to every other week service as well, such as the reduced wear and tear on streets, reduced carbon footprint, etcThe vehicles used to service the larger containers are actually more costly, but allow Ray's to perform the service more safelyThe service is automated and therefore does not require a person to jump on/off the truck to empty the containers which reduces driver injury, slips, falls and other injuriesWe greatly appreciate our customer's commitment to recycling and wish that others shared the same passion for conservation Ray's is also committed to recycling and it's continual improvementNot only is recycling the right thing to do, it makes economic sense for Ray's since we do not own a landfillI apologize if our customer did not feel her questions were answered completely and with the utmost respect when she contacted our officeI am unsure of which customer service representative she spoke to initiallyThe request sent via the website was responded to with a phone call by Adriane from our Residential DepartmentWe attempt to convey the information explained above when a resident has questions regarding the change in serviceWhile Ray's did not contact this customer directly for input regarding recycling services, we have polled many customers and completed extensive research which led us to make this change in serviceI realize it is difficult to implement a one size fits all solution.Ray's provides recycling and trash services for very competitive ratesWhen these service changes were implemented we did not reduce the volume of material accepted, but hope to avoid cost increases in the futureIf the customer is interested, we would be happy to provide a tour of our single stream recycling facility in IndianapolisThis would allow the customer to see the next step in the recycling process as well as ask any questions about recycling in generalIf you have any questions I would be happy to discuss this furtherI can be reached at cd [redacted] @raystrash .com or (317) 539-Sincerely,Calvin MD [redacted] Ray's Trash Service
First I would like to apologize for any misunderstanding Ms. [redacted] has concerning her closed account. Collection/payment issues are always a challenge for a business. She was billed mid April 2015 for services performed May 1st 2015 thru July 31st 2015, this invoice was due 5/1/2015. ...
A reminder letter was mailed out on June 9th 2015 and service was stopped July 8th for non-payment of account. She did call us (unhappy) about her trash still at curb after a 4th of July party at her home. I only show one time she has called concerning a missed stop on 4/3/2015. She cancelled her account because we would not return until payment was received (we did receive July 16th 2015). At this point I show a refund of $77.42 to be processed. I have put a hold on this now because she has stated she stopped payment on the check we received July 16th. If check is returned she will not have a refund but will still owe for previous service. I did check our voice mail and I do not show any calls from Ms. [redacted] about being missed for 5 weeks in a row.
I will send out a new statement to her once the stop payment check has been returned to us by her bank.
February 28th 2017 [redacted] Revdex.com 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 Re: Case ID [redacted] Dear Ms. [redacted]: Thank you for the opportunity to respond to the complaint referenced in case ID [redacted]. Ray's appreciates the opportunity...
to explain why changes in service were implemented. Over the years recycling has evolved. We are now able to accept a wider variety of materials. These materials no longer have to be segregated by the customer, but rather can be mixed together as a "single stream". Encouraged by these changes, Ray's seeks the best solution for our customers and the environment. In December 2016, Ray's implemented changes in service for another portion of our recycling service area to better accommodate the overall need of our customers. The attached letter titled New Collection Process for Recycling was mailed to those customers affected by the change. This change included providing larger carts for our residents, allowing customers to include cardboard and cartons in these larger containers and providing every other week service. One of the concerns from case ID [redacted] was that their service was cut in half and their material is overflowing before Ray's services their container. Upon review of their account, they previous were supplied two 18 gallon orange tubs for the collection of recyclable materials. This equates to 36 gallons of recyclable material collected each week or 72 gallons collected every other week. When the change was made to every other week service (not bi-monthly as listed in case ID [redacted]), the customer was provided a 96 gallon container. This exceeds the volume they were previously provided without an increase in price. The new container also has a lid to insure storage of recyclable materials over this two week timeframe is secure. The customer also addressed concerns regarding the price of service. They felt a discount should be given since service changed from weekly to every other week. As I mentioned before, even though the weekly pickup schedule changed the amount of service actually increased as the resident is now allowed up to 96 gallons of recyclable material (equal to 48 gallons every week). There are additional advantages to every other week service as well, such as the reduced wear and tear on streets, reduced carbon footprint, etc. The vehicles used to service the larger containers are actually more costly, but allow Ray's to perform the service more safely. The service is automated and therefore does not require a person to jump on/off the truck to empty the containers which reduces driver injury, slips, falls and other injuries. We greatly appreciate our customer's commitment to recycling and wish that others shared the same passion for conservation . Ray's is also committed to recycling and it's continual improvement. Not only is recycling the right thing to do, it makes economic sense for Ray's since we do not own a landfill. I apologize if our customer did not feel her questions were answered completely and with the utmost respect when she contacted our office. I am unsure of which customer service representative she spoke to initially. The request sent via the website was responded to with a phone call by Adriane from our Residential Department. We attempt to convey the information explained above when a resident has questions regarding the change in service. While Ray's did not contact this customer directly for input regarding recycling services, we have polled many customers and completed extensive research which led us to make this change in service. I realize it is difficult to implement a one size fits all solution.Ray's provides recycling and trash services for very competitive rates. When these service changes were implemented we did not reduce the volume of material accepted, but hope to avoid cost increases in the future. If the customer is interested, we would be happy to provide a tour of our single stream recycling facility in Indianapolis. This would allow the customer to see the next step in the recycling process as well as ask any questions about recycling in general. If you have any questions I would be happy to discuss this further. I can be reached at cd[redacted]@raystrash .com or (317) 539-2024. Sincerely,Calvin M. D[redacted] Ray's Trash Service
First I would like to apologize for any misunderstanding Ms [redacted] has concerning her closed account Collection/payment issues are always a challenge for a business She was billed mid April for services performed May 1st thru July 31st 2015, this invoice was due 5/1/ A reminder letter was mailed out on June 9th and service was stopped July 8th for non-payment of account She did call us (unhappy) about her trash still at curb after a 4th of July party at her home I only show one time she has called concerning a missed stop on 4/3/ She cancelled her account because we would not return until payment was received (we did receive July 16th 2015) At this point I show a refund of $to be processed I have put a hold on this now because she has stated she stopped payment on the check we received July 16th If check is returned she will not have a refund but will still owe for previous service I did check our voice mail and I do not show any calls from Ms [redacted] about being missed for weeks in a row I will send out a new statement to her once the stop payment check has been returned to us by her bank Valerie [redacted] Ray’s Trash service, Inc Credit manager 317-539-(w) 317-626- [redacted] cell | 800-531-(w) | 317-539-(f) V [redacted] @raystrash.com | www.raystrash.com “THE ONLY PRODUCT WE HAVE TO SELL IS SERVICE!”
February 28th [redacted] Revdex.com N Delaware Street #Indianapolis, IN 46204- Re: Case ID [redacted] Dear Ms***: Thank you for the opportunity to respond to the complaint referenced in case ID [redacted] Ray's appreciates the opportunity to explain why changes in service were implemented Over the years recycling has evolvedWe are now able to accept a wider variety of materialsThese materials no longer have to be segregated by the customer, but rather can be mixed together as a "single stream"Encouraged by these changes, Ray's seeks the best solution for our customers and the environment In December 2016, Ray's implemented changes in service for another portion of our recycling service area to better accommodate the overall need of our customersThe attached letter titled New Collection Process for Recycling was mailed to those customers affected by the changeThis change included providing larger carts for our residents, allowing customers to include cardboard and cartons in these larger containers and providing every other week service One of the concerns from case ID [redacted] was that their service was cut in half and their material is overflowing before Ray's services their containerUpon review of their account, they previous were supplied two gallon orange tubs for the collection of recyclable materialsThis equates to gallons of recyclable material collected each week or gallons collected every other weekWhen the change was made to every other week service (not bi-monthly as listed in case ID [redacted] ), the customer was provided a gallon containerThis exceeds the volume they were previously provided without an increase in priceThe new container also has a lid to insure storage of recyclable materials over this two week timeframe is secure The customer also addressed concerns regarding the price of serviceThey felt a discount should be given since service changed from weekly to every other weekAs I mentioned before, even though the weekly pickup schedule changed the amount of service actually increased as the resident is now allowed up to gallons of recyclable material (equal to gallons every week)There are additional advantages to every other week service as well, such as the reduced wear and tear on streets, reduced carbon footprint, etcThe vehicles used to service the larger containers are actually more costly, but allow Ray's to perform the service more safelyThe service is automated and therefore does not require a person to jump on/off the truck to empty the containers which reduces driver injury, slips, falls and other injuriesWe greatly appreciate our customer's commitment to recycling and wish that others shared the same passion for conservation Ray's is also committed to recycling and it's continual improvementNot only is recycling the right thing to do, it makes economic sense for Ray's since we do not own a landfillI apologize if our customer did not feel her questions were answered completely and with the utmost respect when she contacted our officeI am unsure of which customer service representative she spoke to initiallyThe request sent via the website was responded to with a phone call by Adriane from our Residential DepartmentWe attempt to convey the information explained above when a resident has questions regarding the change in serviceWhile Ray's did not contact this customer directly for input regarding recycling services, we have polled many customers and completed extensive research which led us to make this change in serviceI realize it is difficult to implement a one size fits all solution.Ray's provides recycling and trash services for very competitive ratesWhen these service changes were implemented we did not reduce the volume of material accepted, but hope to avoid cost increases in the futureIf the customer is interested, we would be happy to provide a tour of our single stream recycling facility in IndianapolisThis would allow the customer to see the next step in the recycling process as well as ask any questions about recycling in generalIf you have any questions I would be happy to discuss this furtherI can be reached at cd [redacted] @raystrash .com or (317) 539-Sincerely,Calvin MD [redacted] Ray's Trash Service
First I would like to apologize for any misunderstanding Ms. [redacted] has concerning her closed account. Collection/payment issues are always a challenge for a business. She was billed mid April 2015 for services performed May 1st 2015 thru July 31st 2015, this invoice was due 5/1/2015. ...
A reminder letter was mailed out on June 9th 2015 and service was stopped July 8th for non-payment of account. She did call us (unhappy) about her trash still at curb after a 4th of July party at her home. I only show one time she has called concerning a missed stop on 4/3/2015. She cancelled her account because we would not return until payment was received (we did receive July 16th 2015). At this point I show a refund of $77.42 to be processed. I have put a hold on this now because she has stated she stopped payment on the check we received July 16th. If check is returned she will not have a refund but will still owe for previous service. I did check our voice mail and I do not show any calls from Ms. [redacted] about being missed for 5 weeks in a row.
I will send out a new statement to her once the stop payment check has been returned to us by her bank.
Valerie [redacted] Ray’s Trash service, Inc.
Credit manager
317-539-9858 (w) 317-626-[redacted] cell | 800-531-6752 (w) | 317-539-5962 (f)
V[redacted]@raystrash.com | www.raystrash.com
“THE ONLY PRODUCT WE HAVE TO SELL IS SERVICE!”
February 28th 2017 [redacted] Revdex.com 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 Re: Case ID [redacted] Dear Ms. [redacted]: Thank you for the opportunity to respond to the complaint referenced in case ID [redacted]. Ray's appreciates the opportunity...
to explain why changes in service were implemented. Over the years recycling has evolved. We are now able to accept a wider variety of materials. These materials no longer have to be segregated by the customer, but rather can be mixed together as a "single stream". Encouraged by these changes, Ray's seeks the best solution for our customers and the environment. In December 2016, Ray's implemented changes in service for another portion of our recycling service area to better accommodate the overall need of our customers. The attached letter titled New Collection Process for Recycling was mailed to those customers affected by the change. This change included providing larger carts for our residents, allowing customers to include cardboard and cartons in these larger containers and providing every other week service. One of the concerns from case ID [redacted] was that their service was cut in half and their material is overflowing before Ray's services their container. Upon review of their account, they previous were supplied two 18 gallon orange tubs for the collection of recyclable materials. This equates to 36 gallons of recyclable material collected each week or 72 gallons collected every other week. When the change was made to every other week service (not bi-monthly as listed in case ID [redacted]), the customer was provided a 96 gallon container. This exceeds the volume they were previously provided without an increase in price. The new container also has a lid to insure storage of recyclable materials over this two week timeframe is secure. The customer also addressed concerns regarding the price of service. They felt a discount should be given since service changed from weekly to every other week. As I mentioned before, even though the weekly pickup schedule changed the amount of service actually increased as the resident is now allowed up to 96 gallons of recyclable material (equal to 48 gallons every week). There are additional advantages to every other week service as well, such as the reduced wear and tear on streets, reduced carbon footprint, etc. The vehicles used to service the larger containers are actually more costly, but allow Ray's to perform the service more safely. The service is automated and therefore does not require a person to jump on/off the truck to empty the containers which reduces driver injury, slips, falls and other injuries. We greatly appreciate our customer's commitment to recycling and wish that others shared the same passion for conservation . Ray's is also committed to recycling and it's continual improvement. Not only is recycling the right thing to do, it makes economic sense for Ray's since we do not own a landfill. I apologize if our customer did not feel her questions were answered completely and with the utmost respect when she contacted our office. I am unsure of which customer service representative she spoke to initially. The request sent via the website was responded to with a phone call by Adriane from our Residential Department. We attempt to convey the information explained above when a resident has questions regarding the change in service. While Ray's did not contact this customer directly for input regarding recycling services, we have polled many customers and completed extensive research which led us to make this change in service. I realize it is difficult to implement a one size fits all solution.Ray's provides recycling and trash services for very competitive rates. When these service changes were implemented we did not reduce the volume of material accepted, but hope to avoid cost increases in the future. If the customer is interested, we would be happy to provide a tour of our single stream recycling facility in Indianapolis. This would allow the customer to see the next step in the recycling process as well as ask any questions about recycling in general. If you have any questions I would be happy to discuss this further. I can be reached at cd[redacted]@raystrash .com or (317) 539-2024. Sincerely,Calvin M. D[redacted] Ray's Trash Service