Mike Larson Consulting Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI was also contacted personally by the president of SDTruckSprings, which was greatly appreciated I feel that with their honest response and consideration this dispute has been satisfactorily resolved in a manor of good custormer and bussiness relations Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The business went above and beyond on their actions and ended up refunding every penny spent on the goods, which I feel a bit guilty accepting, but am grateful nonetheless Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: SD truck Springs [redacted] **I was contacted by SD truck Springs and the only resolution he would do was to refund me for the kit which I had already set up through their customer service and I was awaiting a return label so basically his call to me rectified nothing he was not willing to return the cost of the installation that I had to put out and nothing actually nothing was resolved the refund was already in process before he even called I do not consider this resolved until I'm refunded for the labor charges thank you [redacted]

SDTruckSprings denies the allegations in the complaint in their entirety The customer hascomplained that one of the two products was used That is not accurate.Firestone Industrial Products, the manufacturer of the products sent tothe customer, has confirmed that the products shipped were new andunused Nevertheless, SDTruckSprings has offered to replace the productor refund his purchase price upon return of the purportedly usedmerchandiseAs of now, the customer has declined this offer - [redacted]

Hello [redacted] Firstly we apologize for the inconvenience This time of the year from Black Friday / Cyber Monday until Christmas becomes overwhelmingly busy and as an all human operation sometimes the people working get suddenly overwhelmed and the margin of error seems to widen However, the delay in shipment and lack of communication is not acceptable within this company at any point in time and will be addressed internally and given attention and resource to avoid a future duplication I would like to note that SDTruckSprings is very strict on such internal policies and additionally has a very high and above average success with all ordersWe have great rankings in all reputable "ranking organizations" such as this one (Revdex.com- A+) and Bizrate, etc We tried to contact you yesterday via telephone to personally express our sincere apologies and get any further detail that would help us address the issue internally even though your original description is certainly sufficient and gives ample detail To accommodate for the inconvenience and "dropping the ball" we will issue an appropriate refund to rectify the matter If you would like to discuss this further please feel free to contact us directly on our toll free number and ask for any manager on duty as your account has been notated Once again please accept our apologies and we thank you for your business -SDTruckSprings

Dear [redacted] , Firstly we certainly apologize for any inconvenience. To clarify this situation, we are not a "third party" seller, we have most of [redacted] several hundred SKU's in stock at all times and also ship directly from them when either not in stock or the shipping destination... is closer to [redacted] facility to reduce shipment time. We do use warehouses around the nation to ship our inventory out as well as our own warehouses here at the NY headquarters. As for missing hardware, most automotive items are kitted by humans therefore mistakes do happen from time to time. if any product is missing hardware it usually only attainable from the manufacturer themselves as they are assemblers of the kit and this is typically the same process regardless of product or manufacturer. SDTruckSprings strives for customer satisfaction and regardless of reason, we accept and assume the responsibility as the retailer and point of sale. We understand the frustration of having to seek out parts, regardless of how small the size and cost of them, your time is valuable and your kit should have been complete and accurate from the factory. So to honor your request for satisfaction, we will issue you a full refund as desired and hope this provides a satisfactory close to the issue and offers a sincere apology for your inconvenience. If you need any further assistance or have any additional questions or comments, please feel free to contact me directly at ext. ***. -Vincent D***, SDTruckSprings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
TO:Revdex.com Serving Metropolitan New YorkRE: Complaint against SD Truck Springs
assigned ID#***I received a notification from your organization today There my be an issue with my *** *** It does not allow me to reply via the web, so I am providing you with my reply via eMail.Despite the previous assertions that I was initiating litigation, your customer, SD Truck Springs had its attorney send me a letter via FedEx overnight delivery, which I received yesterday, threatening that they intend to file a lawsuit against me That is an astonishing methodology for handling customer service.If the airbag kit that SD Truck Springs sent was factory new, it begs the question; Why are they so concerned about the videos of me opening the boxes, and have elected to threaten a customer with litigation?Kindly note SD Truck Springs file with the fact that when a customer is unhappy, unable to receive a satisfactory resolution, SD Truck Springs solution is to threaten the customer with litigation.Thank you very much.***_______________________*** ***
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*** *** ***8###-###-#### (Direct)###-###-#### (Cell)###-###-#### (Fax)Instant Messaging*** * ***
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*** *** We here at SDTruckSprings appreciate your feedback on processes so that we can use this information to apply and growI am truly sorry for the item which you had originally purchased not being in stock at the time of purchaseI am glad, however, to see this was resolved through
one of our representativesBlakegiving you an alternative option to the compressor to complete the orderHowever, I do agree this could have been handled more efficiently and will be addressed internally to avoid this or any other issue similar to this from happening again. The items you have ordered, including the cross to the alternative item, show to be in transit with a scheduled delivery of 11/**/by end of business dayFor the troubles, I have also issued you an additional credit of $for the wait, which we did not intend. We do appreciate your feedback in this matter and will again work to rectify the issue. Regards

Dear *** ***,We apologize for any confusion during your order and acknowledge your frustration. Regardless of human error, our mission is always customer service as a top priority. We have honored your request and refunded you in the amount desired for satisfaction. Please feel
free to call or email us with any further questions or concerns -SDTruckSprings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved upon receipt of refund
Sincerely,
*** ***

Hello P***,I apologize for any inconveniece that has been caused, we are overqhelmed with amount of business from Black Friday and Cyber Monday, but still is no excuse. I will have the label to you wtihin hours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI was also contacted personally by the president of SDTruckSprings, which was greatly appreciated. I feel that with their honest response and consideration this dispute has been satisfactorily resolved in a manor of good custormer and bussiness relations
Sincerely,
*** ***

*** ***, I apologize that the products you received did not meet or exceed the description on the websiteThe frustration on this is understandableWe will certainly be looking into this to correct the issue as well as we will be issuing a *** driver to come out to the address we shipped
the items to, to pick those items up and have them returned to the warehouse for a full refund on both of your orders Please note that *** will take hours to dispatch a driver from the local *** centerThey will make a attempt pick on these items that way you do not need to bring them to the *** center for return. If there is anything I can do to assist you further in this matter I would be more than happy to look into that for you. Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The business went above and beyond on their actions and ended up refunding every penny spent on the
goods, which I feel a bit guilty accepting, but am grateful nonetheless
Sincerely,
*** ***

This case has been resolved with the customerA full refund of the parts that were found to be defect was issued to the customer on 5/**/after speaking directly with the customer to ensure we have addressed all concerns on the orderThe items found to be defective were not needing to be
returned and the customer was advised to discard them as he wishedShould there be any further questions or needs, please do not hesitate to askThank you Kimberly K***

Dear *** ***,Firstly we sincerely apologize for any inconveniences you experienced. These kits do average about an hour, however we cannot vouch for any particular individual to do so in any specific time frame Not all mechanics are either equipped with the experience, skill set
or tool sets to accomplish a job in a specific time frame, or even accomplish the job at all. We suggest asking the mechanics about their experience in installing the products you present, and to have thoroughly review the instructions before beginning an installation. Afterward if you are comfortable with the mechanics ability of service, a price should be negotiated after such review and held to upon completion. While we do understand your frustration in this matter, refunding installation costs is out of policy of any retailer in this industry as mechanics often make mistakes or miscalculations in which the retailer cannot be held responsible for. The mechanic should most likely not charge you for work he/she did not review enough to give you an accurate estimation of what the time frame would be for him to install it. Regardless of the situation though, we are going to refund you for the entire kit. Additionally we will offer you a discount on any future purchase of a product you may need to remedy the issue with your vehicle you initially were seeking a solution for. -Thank you, SDTruckSprings

Hello [redacted], we absolutely apologize for the inconvenience and certainly understand the frustration.  While we do "own up" to our faults and situations, we also believe in transparency so any customer is aware of any situation for exactly what it is as it gives them the most accurate...

data to access the problem and advise to their wishes.  The particular items you ordered are not made (to our knowledge) by anyone else and the manufacturer making those items have been undergoing a plant move.  This is causing major delays and deadlines for them to produce product and fulfill orders has been delayed, and the importance of relaying that to a customer is not to alleviate fault from us, but to inform the customer that it is indeed a situation regardless of whom or where they choose to purchase this particular product, thus giving them the option to wait on the manufacturer or not.  However, this does not compensate in anyway for lack of communication or stating a product is in stock or available to ship if that is not the case and any such incident will be taken seriously and addressed internally to ensure it does not reoccur.  Regardless of you not requesting any funds back, we will be issuing you a sizable refund in comparison to this order for having to deal with such frustrations and an upper management representative will be calling you directly as well.  Additionally, the item does appear to have been delivered on 10/** and signed for by [redacted], so we can clarify if you are still missing products.  Once again we apologize and hope we have resolved this situation.

Hello [redacted], I just received notification of the Revdex.com complaint. Firstly, I sincerely apologize on behalf of the entire company and in particular the two individuals that you dealt with. I tried calling you but was unable to get through. There is no excuse or tolerance at this company for poor...

customer service. While this manufacturer has several items currently on back order, as per company policy and protocol- you certainly should have been kept up with communication better and offered the option of a refund until available. We do not hold credit card information and then capture (pull funds) at a later date for security reasons, however we can refund money and notify upon availability. Additionally for informational purposes, we are decently large US based corporation, employ many people and occupy over 20,000 square feet of office and warehouse, as well as five remote warehouses country wide. Since the item you ordered is not very popular and for an older model vehicle, industry wide and even in distribution it is not considered a “stocking” sku, we still offer and dropship older sku’s in an effort to accommodate all truck owners. As a gesture of apologies I would like to refund you your money and keep the order going out to you regardless. Unfortunately Daystar is closed today but I can call and ask for an eta as soon as tomorrow. I have checked several distribution channels and none of them have this part in stock either. Additional to that, I cannot find another manufacturer to offer. Please call me back at your earliest convenience and let me know what you wish to do and I would be glad to accommodate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SD truck Springs[redacted]
[redacted]I was contacted by SD truck Springs and the only resolution he would do was to refund me for the kit which I had already set up through their customer service and I was awaiting a return label so basically his call to me rectified nothing he was not willing to return the cost of the installation that I had to put out and nothing actually nothing was resolved the refund was already in process before he even called I do not consider this resolved until I'm refunded for the labor charges thank you
[redacted]

Dear [redacted], Firstly we certainly apologize for any inconvenience.  To clarify this situation, we are not a "third party" seller, we have most of [redacted] several hundred SKU's in stock at all times and also ship directly from them when either not in stock or the shipping destination...

is closer to [redacted] facility to reduce shipment time.  We do use warehouses around the nation to ship our inventory out as well as our own warehouses here at the NY headquarters.   As for missing hardware, most automotive items are kitted by humans therefore mistakes do happen from time to time.  if any product is missing hardware it usually only attainable from the manufacturer themselves as they are assemblers of the kit and this is typically the same process regardless of product or manufacturer.    SDTruckSprings strives for customer satisfaction and regardless of reason, we accept and assume the responsibility as the retailer and point of sale.  We understand the frustration of having to seek out parts, regardless of how small the size and cost of them, your time is valuable and your kit should have been complete and accurate from the factory.  So to honor your request for satisfaction, we will issue you a full refund as desired and hope this provides a satisfactory close to the issue and offers a sincere apology for your inconvenience. If you need any further assistance or have any additional questions or comments, please feel free to contact me directly at ext. [redacted].  -Vincent D[redacted], SDTruckSprings