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Mike Murphy Ford, Inc.

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Mike Murphy Ford, Inc. Reviews (1)

Initial Business Response /* (1000, 5, 2016/03/10) */
Dear [redacted]:
Please be advised that my client, Mike Murphy Ford, Inc., is working diligently to ensure you receive the title to your vehicle. We should receive confirmation from the Secretary of State's office within the following ten (10)...

days and be prepared to issue your title shortly thereafter.
While we understand your frustration in the delay of receiving your title, in no way did Mike Murphy Ford or any of its employees attempt to purchase this vehicle without a title in an effort to deceive you or your credit union as the Complaint suggests. we appreciate your patience as this matter is resolved.
On behalf of Mike Murphy Ford, we appreciate your business and look forward to working with you in the future. If you have any questions or concerns, please do not hesitate to contact me.
Very truly yours,
QUINN, JOHNSON, HENDERSON, PRETORIUS & CERULO
By: [redacted]
Initial Consumer Rebuttal /* (2000, 8, 2016/03/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After 6 months of dealing with this issue, sending complaints to the Illinois Attorney Generals office, the Secretary of States office, the Revdex.com, numerous calls to my bank AND the Mike Murphy Ford dealership, I guess they finally had someone at their dealership get serious about resolving the matter. Then in their apparent concern over my complaints, Mike Murphy Ford then gets their attorney involved and HE sends me a letter. Only after all of this drama did Mike Murphy Ford spring into action and FINALLY get a correct title with supporting documentation sent off to the State of Illinois in order that the title could be processed and forwarded on to my bank. I DID receive a confirmation from my bank that they had finally, after 6 months, receive the title to my car. It is unfortunate that I had to go through this lengthy and tedious process. And because of that, I feel that Mike Murphy Ford fell flat on their face so far as making sure they were following up on the matter in the first place....like they should have done 6 months ago. Furthermore, if I were the owner of a business that had a customer going through this unnecessary drama, I would personally call the customer to be sure a satisfactory conclusion was reached. But obviously Mr. Murphy is too busy making his commercials to worry about making sure a customer is completely satisfied with their experience of buying a car from him. I will never buy a car from that dealership again and would never recommend them to a friend. They need to put a bit of time and effort into developing some internal criteria so as to avoid circumstances such as this occurring again. In the future I will keep my business in the county in which I live.

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Address: 565 W Jackson St, Morton, Illinois, United States, 61550-1556

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www.mikemurphyford.com

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