Mike Rezi Nissan Atlanta

It took Nalley Nissan of Atlanta 6 months to provide the tag for my vehicle after processing my initial paperwork with the wrong VIN number.
I purchased my vehicle from Nalley Nissan in July 2019. 2 weeks after purchasing my vehicle I was informed by my salesman that the wrong VIN number was assigned to my vehicle documentation and I needed to return to the dealership immediately so that the issue could be resolved. I had to complete all initial paperwork and my purchase date for my vehicle was then changed to August 2019. I was provided a temporary tag set to expire September 3rd, 2019. I was sent a tag before this expiration date but there was no vehicle registration information sticker for the tag so I went to the tag office to attempt to retrieve a copy of my vehicle registration. Upon arrival and speaking with a tag office clerk, I was informed that the tag number I had given was not registered under my name or VIN number that I had provided. I informed them of the situation that had occurred in regards to my VIN number with the dealership and they advised me to contact the dealership. I called the dealership immediately and had the Tag office manager explain the situation to a Nalley Nissan finance manager (this was the only person we could get on the phone). They told me that they were aware of my situation and that they were working on it. Upon the September 3rd expiration and still had not received my tag so I traveled back to the tag office. They said they needed to use the VIN number off of my vehicle in order to get an extension on the expired temporary tag. A few weeks go by and I still hear nothing from Nalley Nissan in regards to the status of my vehicle situation. It is now approaching the time of my second temporary tag being about to expire. I had to travel to Nalley Nissan to inquire about the status of my tag. They told me they were still working on resolving the issue and that things should be resolved within the coming weeks. The time had come that another expiration of my temporary tag was approaching on November 12th,2019. I called Nalley Nissan numerous times attempting to speak to a manager in regards to my vehicle tag information. I even traveled to the location on numerous ocassions to try to speak to a manager in regards to my tag information and to inquiry as to why no one had contacted me in regards to the status. Each time I was redirected in circles and told that they were working hard to resolve the issue. On my last visit to the location on November 12th, 2019, I arrived to the dealership extremely frustrated. I asked to speak to the manager but was directed to a finance manager who informed me that there was nothing they could do about my tag expiring and that they were still working on resolving my situation and I needed to be patient. I then traveled to the tag office again the next day where they recognized me from the previous visits. When pulling up my information they informed me that I now had two vehicles and two separate VIN numbers for the same make and model vehicle listed under my name. They told me that they could not provide me with another extension on the previous tag number I already extended but could provide an extension under the other VIN number just so I could continue to drive my vehicle until the issue was resolved with the dealership. At this point in time I still had yet to receive my official tag and had already been paying the car note and insurance payments for what I believed to be the proper vehicle information processed under what I believed to be the proper VIN number since September 3rd, 2019. I finally received my tag on January 8th, 2020 before the January 11th, 2020 expiration date with still no feedback or communication from Nalley Nissan at all. To this day, I have yet to receive any communication, explanation, or feedback in regards to this situation in any way from Nalley Nissan of Atlanta.

It took Nalley Nissan of Atlanta 6 months to provide the tag for my vehicle after processing my initial paperwork with the wrong VIN number.
I purchased my vehicle from Nalley Nissan in July 2019. 2 weeks after purchasing my vehicle I was informed by my salesman that the wrong VIN number was assigned to my vehicle documentation and I needed to return to the dealership immediately so that the issue could be resolved. I had to complete all initial paperwork and my purchase date for my vehicle was then changed to August 2019. I was provided a temporary tag set to expire September 3rd, 2019. I was sent a tag before this expiration date but there was no vehicle registration information sticker for the tag so I went to the tag office to attempt to retrieve a copy of my vehicle registration. Upon arrival and speaking with a tag office clerk, I was informed that the tag number I had given was not registered under my name or VIN number that I had provided. I informed them of the situation that had occurred in regards to my VIN number with the dealership and they advised me to contact the dealership. I called the dealership immediately and had the Tag office manager explain the situation to a Nalley Nissan finance manager (this was the only person we could get on the phone). They told me that they were aware of my situation and that they were working on it. Upon the September 3rd expiration and still had not received my tag so I traveled back to the tag office. They said they needed to use the VIN number off of my vehicle in order to get an extension on the expired temporary tag. A few weeks go by and I still hear nothing from Nalley Nissan in regards to the status of my vehicle situation. It is now approaching the time of my second temporary tag being about to expire. I had to travel to Nalley Nissan to inquire about the status of my tag. They told me they were still working on resolving the issue and that things should be resolved within the coming weeks. The time had come that another expiration of my temporary tag was approaching on November 12th,2019. I called Nalley Nissan numerous times attempting to speak to a manager in regards to my vehicle tag information. I even traveled to the location on numerous ocassions to try to speak to a manager in regards to my tag information and to inquiry as to why no one had contacted me in regards to the status. Each time I was redirected in circles and told that they were working hard to resolve the issue. On my last visit to the location on November 12th, 2019, I arrived to the dealership extremely frustrated. I asked to speak to the manager but was directed to a finance manager who informed me that there was nothing they could do about my tag expiring and that they were still working on resolving my situation and I needed to be patient. I then traveled to the tag office again the next day where they recognized me from the previous visits. When pulling up my information they informed me that I now had two vehicles and two separate VIN numbers for the same make and model vehicle listed under my name. They told me that they could not provide me with another extension on the previous tag number I already extended but could provide an extension under the other VIN number just so I could continue to drive my vehicle until the issue was resolved with the dealership. At this point in time I still had yet to receive my official tag and had already been paying the car note and insurance payments for what I believed to be the proper vehicle information processed under what I believed to be the proper VIN number since September 3rd, 2019. I finally received my tag on January 8th, 2020 before the January 11th, 2020 expiration date with still no feedback or communication from Nalley Nissan at all. To this day, I have yet to receive any communication, explanation, or feedback in regards to this situation in any way from Nalley Nissan of Atlanta.

My experience with Nalley Nissan was absolutely horrible! I will never shop with you guys again, and I hope that no one I know has to go through the type of experience I had.

The sales person Brandi and her partner Leo *** both lied to me about being approved for the vehicle I wanted, in an effort to stick me in a Nissan Sentra. Even after telling them that a Sentra was of no interest to me, I was told that I had no other choice if I was interested in getting a vehicle from Nalley Nissan. Their deceit incurred additional hard inquiries into my credit report. Even after I told them I had been pre-approved for the vehicle I wanted, they gave me some bs lie about how the approval wasn't an actual approval...etc

I did get a vehicle the next day from ***...financed through one of the banks that I was told would not finance me! it gets better... WITH ZERO MONEY DOWN and NO trade in!!!! I'M SO GLAD I OPTED NOT TO DO BUSINESS WITH NALLEY NISSAN!!!!

DON'T DO IT!!!!!! SHOP***!!!

My experience with Nalley Nissan was absolutely horrible! I will never shop with you guys again, and I hope that no one I know has to go through the type of experience I had.

The sales person Brandi and her partner Leo *** both lied to me about being approved for the vehicle I wanted, in an effort to stick me in a Nissan Sentra. Even after telling them that a Sentra was of no interest to me, I was told that I had no other choice if I was interested in getting a vehicle from Nalley Nissan. Their deceit incurred additional hard inquiries into my credit report. Even after I told them I had been pre-approved for the vehicle I wanted, they gave me some bs lie about how the approval wasn't an actual approval...etc

I did get a vehicle the next day from ***...financed through one of the banks that I was told would not finance me! it gets better... WITH ZERO MONEY DOWN and NO trade in!!!! I'M SO GLAD I OPTED NOT TO DO BUSINESS WITH NALLEY NISSAN!!!!

DON'T DO IT!!!!!! SHOP***!!!

I have been waiting on my refund for the GAP Insurance for over a month and paperwork has not been filed yet which will take another 6 -8 weeks.
I purchased my pathfinder on 09/28/2019 which I thought I was getting good customer service.A week later had my car refinanced. My credit union offered a cheaper GAP insurance, which I requested a refund for my GAP insurance through Nissan. I went to Nalley Nissan of Atlanta on 11/2/2019 (Saturday) and spoke with the one of the finance managers named Cleo. He gave me paperwork telling me that he would email my information over to the accounting department on Monday and CC me in the email (that did not happen) since the department was closed to have my refund processed which would take a couple of weeks in order for me to receive the refund check. I called trying to get a hold of Cleo because I did not receive an email from him to the accounting department. I finally was able to speak to Cleo and he provided me the email address of Ashley who works in accounting and said that he sent it to her already and forget to CC me. (that was a lie) I emailed Ashley on 11/12/2019 and 11/14/2019 as well as left messages on her voicemail. I left 2 messages for Ashley's manger name Paige no return call from her either. Ashley finally email me back on 12/4/2019 stating that she is sorry that I had a hard time getting in touch with her and that Cleo just gave her my paper work to complete and do I remember the mileage when I refinanced so she can get it completed. Also she mention that this would take another 6-8 weeks to be completed for me to receive my refund. I responded back to her email and asked for a phone call on today and of course no phone call from Ashley. It took a MONTH for Cleo to give my paperwork to Ashley In accounting which when I called him he told me on the phone he forgot to CC me but he sent it to Ashley already. Either Ashley or Cleo is lying about my paperwork. I have tried to reach out to the Director of Finance who is over Cleo which all I got was voicemails. I wish people would realize that the customers are the reasons why they have a job. I have received horrible customer service trying to get my money back that belong to me. If I could have taken my car back I would have and went someone where else to buy a car.

I have been waiting on my refund for the GAP Insurance for over a month and paperwork has not been filed yet which will take another 6 -8 weeks.
I purchased my pathfinder on 09/28/2019 which I thought I was getting good customer service.A week later had my car refinanced. My credit union offered a cheaper GAP insurance, which I requested a refund for my GAP insurance through Nissan. I went to Nalley Nissan of Atlanta on 11/2/2019 (Saturday) and spoke with the one of the finance managers named Cleo. He gave me paperwork telling me that he would email my information over to the accounting department on Monday and CC me in the email (that did not happen) since the department was closed to have my refund processed which would take a couple of weeks in order for me to receive the refund check. I called trying to get a hold of Cleo because I did not receive an email from him to the accounting department. I finally was able to speak to Cleo and he provided me the email address of Ashley who works in accounting and said that he sent it to her already and forget to CC me. (that was a lie) I emailed Ashley on 11/12/2019 and 11/14/2019 as well as left messages on her voicemail. I left 2 messages for Ashley's manger name Paige no return call from her either. Ashley finally email me back on 12/4/2019 stating that she is sorry that I had a hard time getting in touch with her and that Cleo just gave her my paper work to complete and do I remember the mileage when I refinanced so she can get it completed. Also she mention that this would take another 6-8 weeks to be completed for me to receive my refund. I responded back to her email and asked for a phone call on today and of course no phone call from Ashley. It took a MONTH for Cleo to give my paperwork to Ashley In accounting which when I called him he told me on the phone he forgot to CC me but he sent it to Ashley already. Either Ashley or Cleo is lying about my paperwork. I have tried to reach out to the Director of Finance who is over Cleo which all I got was voicemails. I wish people would realize that the customers are the reasons why they have a job. I have received horrible customer service trying to get my money back that belong to me. If I could have taken my car back I would have and went someone where else to buy a car.

Issue with Finance Department at Dealership
Went into dealership on October 1st, 2019 to purchase a Vehicle with a pre-approved letter from my Bank. Gave letter to sales agent (Ricardo, a very smart and helpful guy) who handed it over to their finance rep. I specifically told the Finance rep by the name LEO REZIL that I DO NOT want to finance with anyone other than my BANK. mentioned it numerous times too and he said he heard me, and will only send loan request to Bank (Capital One). Upon buying the car and get home and checking all my document, it was discovered, he sent it to another Bank. Call him numerous times, not once did he call back. Went to his manager in person, only for him to inform me he gave me the best deal (How would he know that, when I specifically told LEO I only wanted my credit ran by once by one Bank which is capital one Bank. In short, the manager was a waste of time and helpful in any way shape or form. I hope he was wrong by telling me that I was offered a better rate, because that would meant they sent my request to more that one Bank, and ran my credit more than once. And if its not the case, then they never sent anything to my bank which meant he LIED to my face that I got a better offer. How could you know the offer if the bank never checked my credit.

My advise If you are not buying with Cash,
AVOID THIS PLACE AT ALL COST. Just like I did, you will regret that decision. Seems like they know whats best for you when in turn they are clueless. I wanted my bank for a reason best known to me. That was my decision to make, and why I went in with my pre-approved letter, not for anyone else. Unless he wants to pay the bill. I truly believe I would have gotten a better interest rate with my Bank than what was offered.

Issue with Finance Department at Dealership
Went into dealership on October 1st, 2019 to purchase a Vehicle with a pre-approved letter from my Bank. Gave letter to sales agent (Ricardo, a very smart and helpful guy) who handed it over to their finance rep. I specifically told the Finance rep by the name LEO REZIL that I DO NOT want to finance with anyone other than my BANK. mentioned it numerous times too and he said he heard me, and will only send loan request to Bank (Capital One). Upon buying the car and get home and checking all my document, it was discovered, he sent it to another Bank. Call him numerous times, not once did he call back. Went to his manager in person, only for him to inform me he gave me the best deal (How would he know that, when I specifically told LEO I only wanted my credit ran by once by one Bank which is capital one Bank. In short, the manager was a waste of time and helpful in any way shape or form. I hope he was wrong by telling me that I was offered a better rate, because that would meant they sent my request to more that one Bank, and ran my credit more than once. And if its not the case, then they never sent anything to my bank which meant he LIED to my face that I got a better offer. How could you know the offer if the bank never checked my credit.

My advise If you are not buying with Cash,
AVOID THIS PLACE AT ALL COST. Just like I did, you will regret that decision. Seems like they know whats best for you when in turn they are clueless. I wanted my bank for a reason best known to me. That was my decision to make, and why I went in with my pre-approved letter, not for anyone else. Unless he wants to pay the bill. I truly believe I would have gotten a better interest rate with my Bank than what was offered.

First, I have to give credit where it's due - my purchase experience at Nalley Nissan of Atlanta was very good. I did most of the purchase online. Between the ease of online purchasing and the Maxima features, I ended up with a car that I love. The problem I have is that my car developed what sounds like an engine knock that happens about every day and at a certain speed but the dealership is unable or unwilling to fix the issue.

Between Mid-March and Memorial Day, the car was in the shop for approx 54 days. Nalley extended the courtesy of various loaner vehicles for the entire time. Nalley staff has heard the problem during a test drive on the dealership, they have admitted hearing the same thing on another similar vehicle, and I have provided numerous video recordings of the issue. I cannot believe the service department's claim that this problem cannot be reproduced when I hear it just about every day during normal short hop driving.

Interestingly enough, there is no record, in the NIssan systems of the work done - I have not been given any normal paperwork to document the service visits however, I do have a 20 page email thread that documents the entire process, with comments by Nissan service, and which corroborates every statement I've made here. Bottom line - the Nalley Nissan of Atlanta has been unresponsive, unreliable, unwilling, and generally very difficult to deal with in trying to get my issue fixed. My car is still broke!

I've contacted the dealership, the owners (Nalley Group), Nissan National Customer Service, and Revdex.com. None of this has worked. I'm ready to move on and change to a different brand vehicle though it would've been nice to have had my car fixed by the people responsible for doing so. Nalley is in violation of my standard and extended vehicle warranties and this it seems is how they prefer to do business!!

First, I have to give credit where it's due - my purchase experience at Nalley Nissan of Atlanta was very good. I did most of the purchase online. Between the ease of online purchasing and the Maxima features, I ended up with a car that I love. The problem I have is that my car developed what sounds like an engine knock that happens about every day and at a certain speed but the dealership is unable or unwilling to fix the issue.

Between Mid-March and Memorial Day, the car was in the shop for approx 54 days. Nalley extended the courtesy of various loaner vehicles for the entire time. Nalley staff has heard the problem during a test drive on the dealership, they have admitted hearing the same thing on another similar vehicle, and I have provided numerous video recordings of the issue. I cannot believe the service department's claim that this problem cannot be reproduced when I hear it just about every day during normal short hop driving.

Interestingly enough, there is no record, in the NIssan systems of the work done - I have not been given any normal paperwork to document the service visits however, I do have a 20 page email thread that documents the entire process, with comments by Nissan service, and which corroborates every statement I've made here. Bottom line - the Nalley Nissan of Atlanta has been unresponsive, unreliable, unwilling, and generally very difficult to deal with in trying to get my issue fixed. My car is still broke!

I've contacted the dealership, the owners (Nalley Group), Nissan National Customer Service, and Revdex.com. None of this has worked. I'm ready to move on and change to a different brand vehicle though it would've been nice to have had my car fixed by the people responsible for doing so. Nalley is in violation of my standard and extended vehicle warranties and this it seems is how they prefer to do business!!

Nalley promised me a 72 mo/90 mi warranty package on my car due to the horrible treatment I received from one of their sales people. The warranty was entered incorrectly for 1/2 of what was signed and promised. No one from the Finanace department nor the general manager will return my call. The records person also will not return my call.
Product_Or_Service: NIssan Rogue

Nalley promised me a 72 mo/90 mi warranty package on my car due to the horrible treatment I received from one of their sales people. The warranty was entered incorrectly for 1/2 of what was signed and promised. No one from the Finanace department nor the general manager will return my call. The records person also will not return my call.
Product_Or_Service: NIssan Rogue

My daughter purchased a car on 12/19/18. She said the sale of the care was contingent on the smoke smell being removed from the car. The car was detailed and the smell improved. She was told that if the smell returned she should call they would detail the car again until the smell was gone. Tire pressure light was on. Air was put in the tire and she was told if it came back on the call immediately. The transaction was completed.
We live in VT and she attends school in GA. As I am the co-signer the papers were mailed to me for my signature and to be returned. In error, no copies of the paperwork were made. My daughter contacted the dealership on numerous occasions to request the paperwork and never received a response. I called on 02/8/19, spoke with Vera. Explained the situation, was placed on hold, told me the salesperson no longer worked there, she couldn't find us by name but was able to locate my daughter by her cell number. Said she would put me on hold, tried to transfer my call without telling me. I hung up and called back. Was told I needed to speak with a sales manager and that they were all in a meeting and Danny would call me back in about 15 mins. 02/15/19 Called again as no one ever called me back. Spoke with Eric, as the financing is incorrect, the smell is back, the tire pressure light is back on. Again was told the person that sold the car doesn't work there any longer. Eric would give my concerns to Bill the general manager and he would call me back. Still no response. I have further details of each conversation if needed.
Product_Or_Service: 2015 Nissan Sentra

My daughter purchased a car on 12/19/18. She said the sale of the care was contingent on the smoke smell being removed from the car. The car was detailed and the smell improved. She was told that if the smell returned she should call they would detail the car again until the smell was gone. Tire pressure light was on. Air was put in the tire and she was told if it came back on the call immediately. The transaction was completed.
We live in VT and she attends school in GA. As I am the co-signer the papers were mailed to me for my signature and to be returned. In error, no copies of the paperwork were made. My daughter contacted the dealership on numerous occasions to request the paperwork and never received a response. I called on 02/8/19, spoke with Vera. Explained the situation, was placed on hold, told me the salesperson no longer worked there, she couldn't find us by name but was able to locate my daughter by her cell number. Said she would put me on hold, tried to transfer my call without telling me. I hung up and called back. Was told I needed to speak with a sales manager and that they were all in a meeting and Danny would call me back in about 15 mins. 02/15/19 Called again as no one ever called me back. Spoke with Eric, as the financing is incorrect, the smell is back, the tire pressure light is back on. Again was told the person that sold the car doesn't work there any longer. Eric would give my concerns to Bill the general manager and he would call me back. Still no response. I have further details of each conversation if needed.
Product_Or_Service: 2015 Nissan Sentra

The sales professional lied about multiple features on the car (2018 Nissan Pathfinder), would not give me my contract agreement or any paper work, the sales professional and manager would not call back regarding my issues after multiple voice messages and text as well. (I have all text messages from the sales professional) even after I completed a survey and he harassed me about it through text messages which I was informed it was suppose to be confidential, more lies! What was suppose to be a milestone in my life became a disappointment due to the lack of effort and honesty at Nalley Nissan. After receiving the first bill after multiple attempts of trying to get my paperwork I realized they lied to the finance company or switched the information on my application. I was suppose to be the primary owner and my mother the co signer which they decided to make my mother the owner and me the co signer and I'm extremely uncomfortable with that. My mother had the intentions on being a co signer not a primary owner of the vehicle. The applications we filled out had me listed as the primary and my mother the co-signer. I don't know why or what made them feel the need to make those kind of changes without making us aware and making sure it was ok with us first.
Product_Or_Service: 2018 Nissan Pathfinder

The sales professional lied about multiple features on the car (2018 Nissan Pathfinder), would not give me my contract agreement or any paper work, the sales professional and manager would not call back regarding my issues after multiple voice messages and text as well. (I have all text messages from the sales professional) even after I completed a survey and he harassed me about it through text messages which I was informed it was suppose to be confidential, more lies! What was suppose to be a milestone in my life became a disappointment due to the lack of effort and honesty at Nalley Nissan. After receiving the first bill after multiple attempts of trying to get my paperwork I realized they lied to the finance company or switched the information on my application. I was suppose to be the primary owner and my mother the co signer which they decided to make my mother the owner and me the co signer and I'm extremely uncomfortable with that. My mother had the intentions on being a co signer not a primary owner of the vehicle. The applications we filled out had me listed as the primary and my mother the co-signer. I don't know why or what made them feel the need to make those kind of changes without making us aware and making sure it was ok with us first.
Product_Or_Service: 2018 Nissan Pathfinder

I purchased my Nissan Leaf on 6/27/18. Nissan collected tag and registration fee upfront and gave me a temporary tag for 30 days. on the 28 days I stop by the dealership and asked for the status of my tag. A guy portending as the manager on duty said that they forgot to submit the paper work and are going to submit it right then and I should go back to my local DMV office and ask them to extend my temporary tag. At DMV there is no such a thing called "extend my temp tag". I when back to the dealer and this time they said the their system was missed up and it will take another month for me to get my tag, but was advised that if I go back to DMV and ask them to give my tag they should be able to find the tag in their system and issue one. I stop by the DMV office a day latter and they said that they have nothing on their system about the Leaf. Keep in mind that this is the only car I have and I have to have my tag or police will pull me over because I am past due now. So I end up paying DMV $248.59 to get my tag and then I return the next day to the dealership and talk to another manager who only lied saying that fixed everything on their system and should receive a check for the tag that they had charged me. Now 6 months passed *** I still don't have my money. Please help me get what is belong to me.
Product_Or_Service: Nissan Leaf
Account_Number: XXXXXXXB0511A

I purchased my Nissan Leaf on 6/27/18. Nissan collected tag and registration fee upfront and gave me a temporary tag for 30 days. on the 28 days I stop by the dealership and asked for the status of my tag. A guy portending as the manager on duty said that they forgot to submit the paper work and are going to submit it right then and I should go back to my local DMV office and ask them to extend my temporary tag. At DMV there is no such a thing called "extend my temp tag". I when back to the dealer and this time they said the their system was missed up and it will take another month for me to get my tag, but was advised that if I go back to DMV and ask them to give my tag they should be able to find the tag in their system and issue one. I stop by the DMV office a day latter and they said that they have nothing on their system about the Leaf. Keep in mind that this is the only car I have and I have to have my tag or police will pull me over because I am past due now. So I end up paying DMV $248.59 to get my tag and then I return the next day to the dealership and talk to another manager who only lied saying that fixed everything on their system and should receive a check for the tag that they had charged me. Now 6 months passed *** I still don't have my money. Please help me get what is belong to me.
Product_Or_Service: Nissan Leaf
Account_Number: XXXXXXXB0511A

If Jerry H or Joe A would return phone calls or not disappear when you arrive to speak to them then maybe the communication would be better and not everyone would have a horrible experience especially in the service department.

If Jerry H or Joe A would return phone calls or not disappear when you arrive to speak to them then maybe the communication would be better and not everyone would have a horrible experience especially in the service department.