Mike Robbins Specialty Services Inc.

Complaint: ***
I am rejecting this response because:i have emailed them four times for answers, they do not answer us they are a company that does not care about us because we are out of state they are trash and they should not be in business
Sincerely,
*** ***

Purchaser: *** ***Vehicle purchased : *** Cx-Color of vehicle : BlackDate of purchase March 21,2015Purchased: As IsPurchased: Extended Warranty Mr*** has not contacted the dealership since date of purchaseIf Mr*** had any questions or concerns with his Extended
Warranty or his car in JUNE or NOW (OCTOBER), he should have called or emailed the dealership for assistanceGreen Light Auto Sales is open seven days a week for all Questions and Concerns and ENCOURAGES all clients to have their cars independently inspected by their own repair facilityThank You,Green Light Auto Sales

Customer: *** ***Purchased: *** Legacy GtPurchased Date: 5/30/15Purchase Type: As Is No Warranties Implied or ExpressedVin: *** Purchase Miles: 127,357This car was purchased in a as is condition, with no warranties expressed or implied. Prior to purchase this car underwent a very thorough safety inspection. This *** had its timing belt with water pump and head gaskets replaced all with OEM *** parts on top of its routine safety inspection. After purchase, Mr*** had a couple of issues with the vehicle, resulting with the engine needing a full rebuild. Instead of following the AS IS POLICY, Green Light opted to tow the vehicle from *** *** *** and rebuild the engine and turbo at no cost to customerNOTE: NONE OF THE TIMING PARTS OR HEAD GASKETS THAT WHERE JUST USED PRIOR TO SALE WHERE USED IN THE REBUILD OF ENGINEThe engine was sent to a local machine shop, the engine was rebuilt and assembled, with new gaskets and timing componentsThe car was driven and checked for four days, and each day checked on a lift. Green Light Auto sales feels they went above and beyond in this specific situation and are not sure what will satisfy Mr*** in the specific situation.Green Light Auto Sales

> Good morning,I filed a complaint on a business on May 6th The business has contacted me and told me that they would send me a check for for he complaint if I contacted you and told you that the issue is resolvedI called this morning and the lady said if I couldn't do it online
then to email you so you can close out the complaint as resolved so the dealer can send me the check.Thanks for you time.*** ***

Complaint: ***
I am rejecting this response because:Just think about Green Light's responseThey are stating the car went through check before selling itThey are also stating they went above and beyond to fix the issues. The issues were there when we bought it and if not they would
not have had to go above and beyond to fix them In addition, the issues persistThey never fixed themThe car has been undrivable and still is We would expect them to stand by their car as they stated they wouldThe sequence of events of how many times we had it towed and to where was sent to your agency and to them. Each dealership and mechanic we brought the car to responded the same( This car should never have been sold)what they said they fixed, they did not They should take the car back and return out moneyWe are out 11, The *** The *** Family
Sincerely,
*** ***

Green Light Auto Sales  apologizes  for any inconvenience Mr. [redacted] has had obtaining his owners manual. Greenlight has  orderd another owners manual. Green Light has made contact with Mr. [redacted], scheduled a time for him to pick it up, and he picked it up. If he has any questions or...

concerns feel free to call or email the dealership.

When this vehicle was sold on the date of 5/13/15 it was emissions compliant in the sate of [redacted], according to the ct emissions website.  Also the car was sold as is, we have not heard from the customer since he or she purchased the car.  If they need any further assistance with...

this matter please feel free to call or email the dealership with any questions or concerns.