Complaint: [redacted] I am rejecting this response because: I found little information on "Rasta" moduleAfter conversing with Cadillac, I have determined the only acceptable system is Cadillac installed OEM systemThe factory system is what I was led to believe, from the advertisement, this vehicle hadBecause of the "Nav" icon on the screen, I believe, that even Mike Shaw Toyota assumed this vehicle had factory navigation systemProfessionalism should have dictated that all systems were checked and functional before advertising Regards, [redacted] ***
From: [redacted] [mailto: [redacted] ] Sent: Friday, March 13, 5:PM To: [redacted] Subject: RE: Complaint # [redacted] Mr [redacted] In response to Mr***’s rejection to our last offer We will go ahead and have a navigation interface installed into his current stereo system Please let me know
Revdex.com: I would like to reject the offer of Mediation for complaint ID [redacted] I have read the "Dispute-Resolution Process and GuideAfter over days and still no resolution, I feel the only solution is to go directly to arbitration Regards, [redacted] ***
Good Morning***, Attached is the most resent email to Mr [redacted] that we sent himWe also have called him numerous times to try and get to the bottom of this problemWe as of yet have not heard back from himAs I told you before we have no record of Mr [redacted] EVER bringing his vehicle into our dealership after he bought it from us, the last repair order we have on this vehicle is dated 5/31/This is when the vehicle was still in our inventoryAs I said my manager has tried to call and we also emailed with no response from Mr [redacted] We would love to speak to him and have the opportunity to look at the Chevy Hummer H3, Vin# [redacted] Please let me know if I can be of any further help [redacted] to [redacted] **
Complaint: [redacted] I am rejecting this response because:I purchased my vehicle 6/4/and have called personally multiple times and spoke with your general manager and used car managersThey even had me bring my vehicle back in Novto try and "get me an even trade and Make things right and take care of me",on a different car a BMW convertibleThey left me upside down on the hummer hand with a much higher payment of $Therefore, I did not take the dealThe manager also voiced this day they would not repair my Hvehicle from all it's needed repairsI feel I have reached out on several occasions for a resolution without successThe manager dealer from automotive collisions in [redacted] also reached out to your manager without success to see if you would repair the flood damage from the roof of the hummer when the Warranty and insurance would not cover itI have all the repair stubs and will take legal action if needed Regards, [redacted]
Complaint: ***
I am rejecting this response because:Mr*** must have not read the complaint. There was no discussion about the operation of the vehicle's functions prior to the purchase. The vehicle's system screen malfunctioned the day after the purchase. It was after having the car repaired at Cadillac "factory warranty work", I discovered the car had no "Nav" system ever installed. I then returned to Mike Shaw and reported the problem. I was told they needed to see the vehicle. I took the vehicle to Mike Shaw. A manager looked at the vehicle. The manager sat in the vehicle and engaged the "Nav" system to no avail. After exiting the vehicle, the manager suggested get "turn-by-turn navigation by subscribing to "OnStar". I declined. The manager then consulted with his supervisorAfter consulting with his supervisor the manager said that Mike Shaw would not install the "Nav" system. I asked to speak to the manager's supervisor. The supervisor told me that Mike Shaw would not install the "Nav" system. This vehicle, on it's home screen called a "CUE", has six labeled icons: Audio, Nav, Phone, Climate, OnStar and Settings. It is very clear that "Onstar" and "Nav" are two separate and different types of systems. The vehicle was advertised, on the window sticker, with a "Navigation system" and "GPS Navigation system with Rear Back up Camera" (see window sticker attachment). The vehicle was not advertised as having "OnStar"It is apparent the way the "Navigation system" was advertised was a mistake or intentionally misleading. I am extremely disappointed in Mike Shaw's lack of professionalism. Mike Shaw has not addressed this problem in a timely manner, will not admit there were mistakes made in advertising this vehicle and has not offered a legitimate solution to correct this mistake. I do not accept Mike Shaw's offer. Sincerely, *** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Mr*** offer to "go ahead and have a navigation interface installed in his current stereo system" is vagueI would have preferred that he offer to have the Cadillac OEM (original equipment manufacturer) Nav system installedOEM Nav is what I was led to believe , from the advertisement , this vehicle hadIt is apparent that the lack of information is and attempt to sell me on a generic, aftermarket navigation interface. After some investigation on "navigation interface", I have found that there are some that are made specific for this vehicle and mimic the OEM systemI would consider and aftermarket systemI need to know what specific system he is offeringI will need to contact Cadillac with this information to determine if this system will alter or void Cadillac's warrantyI decline this offer at this time
Regards,
*** ***
Just wanted to touch base with you on Mr***, we have pulled all of our records on him and his vehicle the Chevy Hummer HVin#***The customer bought the vehicle on 6/21/from our used car deptHe has not once called us about any problems, nor has he brought the vehicle in
to our service deptfor us to look at any problems he may or may not have with itI have no more information about this matter, please let me know if I need to do anything else with this. As you know this is my first time at this!! Thank you for all your help with this matter Thank You! *** ***
In response to Mr*** concern regarding navigation capability to his existing radio, the unit is a module made by “RASTA” that mounts behead head unit (existing radio) to provide navigation and modifies programming and navigation capabilityPlease let me know if you have any questionsThanks ***
The vehicle is equipped with a Navigation System operated by the On Star system. This was explained to Mr***. Furthermore, we explained to Mr*** that a subscription to the On Star system is required to be able to use the navigation features. He continued with
the purchase of the vehicle. At Mike Shaw Toyota, we strive for a truly exceptional experience among all of our customersIn turn, we would be willing to pay for years subscription for the On Star service. Please let me know Thanks *** *** Mike Shaw Toyota *** *** *** ***
Complaint: [redacted]
I am rejecting this response because: I did email & speak with the [redacted] to voice all my concerns and he voiced that he or the [redacted] would be calling me back soon.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I found little information on "Rasta" module. After conversing with Cadillac, I have determined the only acceptable system is Cadillac installed OEM system. The factory system is what I was led to believe, from the advertisement, this vehicle had. Because of the "Nav" icon on the screen, I believe, that even Mike Shaw Toyota assumed this vehicle had factory navigation system. Professionalism should have dictated that all systems were checked and functional before advertising.
Regards,
[redacted]
Revdex.com:
I would like to reject the offer of Mediation for complaint ID [redacted]. I have read the "Dispute-Resolution Process and Guide. After over 80 days and still no resolution, I feel the only solution is to go directly to arbitration.
Regards,
[redacted]
Good Morning[redacted], Attached is the most resent email to Mr. [redacted] that we sent him. We also have called him numerous times to try and get to the bottom of this problem. We as of yet have not heard back from him. As I told you before we have no record of Mr. [redacted] EVER bringing his vehicle into our dealership after he bought it from us, the last repair order we have on this vehicle is dated 5/31/13. This is when the vehicle was still in our inventory. As I said my manager has tried to call and we also emailed with no response from Mr. [redacted]. We would love to speak to him and have the opportunity to look at the Chevy Hummer H3, Vin# [redacted]. Please let me know if I can be of any further help. [redacted] to [redacted]
Complaint: [redacted]
I am rejecting this response because:I purchased my vehicle 6/4/2013 and have called personally multiple times and spoke with your general manager and used car managers. They even had me bring my vehicle back in Nov. 2013 to try and "get me an even trade and Make things right and take care of me",on a different car a 2009 BMW convertible. They left me upside down on the hummer h3 and with a much higher payment of $568. Therefore, I did not take the deal. The manager also voiced this day they would not repair my H3 vehicle from all it's needed repairs. I feel I have reached out on several occasions for a resolution without success. The manager dealer from automotive collisions in [redacted] also reached out to your manager without success to see if you would repair the flood damage from the roof of the hummer when the Warranty and insurance would not cover it. I have all the repair stubs and will take legal action if needed.
Regards,
[redacted]
Sorry for the delay responding. We contacted the customer and brought their vehicle in last Tuesday to address his concerns. The part we replaced was defective. we ordered a new one. the replacement was completed late Saturday. Our service manager will verify the customers concerns are...
corrected and follow up with the customer Monday. this work will be at no charge to the customer. If there are any changes to this information we will update the case. Correction of the customers concerns will be verified Monday.
From: [redacted] [mailto:[redacted]] Sent: Friday, March 13, 2015 5:50 PM To: [redacted] Subject: RE: Complaint #[redacted] Mr. [redacted] In response to Mr. [redacted]’s rejection to our last offer. We will go ahead and have a navigation interface installed into his current stereo system. Please let me know
Complaint: [redacted] I am rejecting this response because: I found little information on "Rasta" moduleAfter conversing with Cadillac, I have determined the only acceptable system is Cadillac installed OEM systemThe factory system is what I was led to believe, from the advertisement, this vehicle hadBecause of the "Nav" icon on the screen, I believe, that even Mike Shaw Toyota assumed this vehicle had factory navigation systemProfessionalism should have dictated that all systems were checked and functional before advertising Regards, [redacted] ***
From: [redacted] [mailto: [redacted] ] Sent: Friday, March 13, 5:PM To: [redacted] Subject: RE: Complaint # [redacted] Mr [redacted] In response to Mr***’s rejection to our last offer We will go ahead and have a navigation interface installed into his current stereo system Please let me know
Revdex.com: I would like to reject the offer of Mediation for complaint ID [redacted] I have read the "Dispute-Resolution Process and GuideAfter over days and still no resolution, I feel the only solution is to go directly to arbitration Regards, [redacted] ***
Good Morning***, Attached is the most resent email to Mr [redacted] that we sent himWe also have called him numerous times to try and get to the bottom of this problemWe as of yet have not heard back from himAs I told you before we have no record of Mr [redacted] EVER bringing his vehicle into our dealership after he bought it from us, the last repair order we have on this vehicle is dated 5/31/This is when the vehicle was still in our inventoryAs I said my manager has tried to call and we also emailed with no response from Mr [redacted] We would love to speak to him and have the opportunity to look at the Chevy Hummer H3, Vin# [redacted] Please let me know if I can be of any further help [redacted] to [redacted] **
Complaint: [redacted] I am rejecting this response because:I purchased my vehicle 6/4/and have called personally multiple times and spoke with your general manager and used car managersThey even had me bring my vehicle back in Novto try and "get me an even trade and Make things right and take care of me",on a different car a BMW convertibleThey left me upside down on the hummer hand with a much higher payment of $Therefore, I did not take the dealThe manager also voiced this day they would not repair my Hvehicle from all it's needed repairsI feel I have reached out on several occasions for a resolution without successThe manager dealer from automotive collisions in [redacted] also reached out to your manager without success to see if you would repair the flood damage from the roof of the hummer when the Warranty and insurance would not cover itI have all the repair stubs and will take legal action if needed Regards, [redacted]
Complaint: ***
I am rejecting this response because:Mr*** must have not read the complaint. There was no discussion about the operation of the vehicle's functions prior to the purchase. The vehicle's system screen malfunctioned the day after the purchase. It was after having the car repaired at Cadillac "factory warranty work", I discovered the car had no "Nav" system ever installed. I then returned to Mike Shaw and reported the problem. I was told they needed to see the vehicle. I took the vehicle to Mike Shaw. A manager looked at the vehicle. The manager sat in the vehicle and engaged the "Nav" system to no avail. After exiting the vehicle, the manager suggested get "turn-by-turn navigation by subscribing to "OnStar". I declined. The manager then consulted with his supervisorAfter consulting with his supervisor the manager said that Mike Shaw would not install the "Nav" system. I asked to speak to the manager's supervisor. The supervisor told me that Mike Shaw would not install the "Nav" system. This vehicle, on it's home screen called a "CUE", has six labeled icons: Audio, Nav, Phone, Climate, OnStar and Settings. It is very clear that "Onstar" and "Nav" are two separate and different types of systems. The vehicle was advertised, on the window sticker, with a "Navigation system" and "GPS Navigation system with Rear Back up Camera" (see window sticker attachment). The vehicle was not advertised as having "OnStar"It is apparent the way the "Navigation system" was advertised was a mistake or intentionally misleading. I am extremely disappointed in Mike Shaw's lack of professionalism. Mike Shaw has not addressed this problem in a timely manner, will not admit there were mistakes made in advertising this vehicle and has not offered a legitimate solution to correct this mistake. I do not accept Mike Shaw's offer. Sincerely, *** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Mr*** offer to "go ahead and have a navigation interface installed in his current stereo system" is vagueI would have preferred that he offer to have the Cadillac OEM (original equipment manufacturer) Nav system installedOEM Nav is what I was led to believe , from the advertisement , this vehicle hadIt is apparent that the lack of information is and attempt to sell me on a generic, aftermarket navigation interface. After some investigation on "navigation interface", I have found that there are some that are made specific for this vehicle and mimic the OEM systemI would consider and aftermarket systemI need to know what specific system he is offeringI will need to contact Cadillac with this information to determine if this system will alter or void Cadillac's warrantyI decline this offer at this time
Regards,
*** ***
Just wanted to touch base with you on Mr***, we have pulled all of our records on him and his vehicle the Chevy Hummer HVin#***The customer bought the vehicle on 6/21/from our used car deptHe has not once called us about any problems, nor has he brought the vehicle in
to our service deptfor us to look at any problems he may or may not have with itI have no more information about this matter, please let me know if I need to do anything else with this. As you know this is my first time at this!! Thank you for all your help with this matter Thank You! *** ***
In response to Mr*** concern regarding navigation capability to his existing radio, the unit is a module made by “RASTA” that mounts behead head unit (existing radio) to provide navigation and modifies programming and navigation capabilityPlease let me know if you have any questionsThanks ***
The vehicle is equipped with a Navigation System operated by the On Star system. This was explained to Mr***. Furthermore, we explained to Mr*** that a subscription to the On Star system is required to be able to use the navigation features. He continued with
the purchase of the vehicle. At Mike Shaw Toyota, we strive for a truly exceptional experience among all of our customersIn turn, we would be willing to pay for years subscription for the On Star service. Please let me know Thanks *** *** Mike Shaw Toyota *** *** *** ***
Complaint: [redacted]
I am rejecting this response because: I did email & speak with the [redacted] to voice all my concerns and he voiced that he or the [redacted] would be calling me back soon.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I found little information on "Rasta" module. After conversing with Cadillac, I have determined the only acceptable system is Cadillac installed OEM system. The factory system is what I was led to believe, from the advertisement, this vehicle had. Because of the "Nav" icon on the screen, I believe, that even Mike Shaw Toyota assumed this vehicle had factory navigation system. Professionalism should have dictated that all systems were checked and functional before advertising.
Regards,
[redacted]
Revdex.com:
I would like to reject the offer of Mediation for complaint ID [redacted]. I have read the "Dispute-Resolution Process and Guide. After over 80 days and still no resolution, I feel the only solution is to go directly to arbitration.
Regards,
[redacted]
Good Morning[redacted], Attached is the most resent email to Mr. [redacted] that we sent him. We also have called him numerous times to try and get to the bottom of this problem. We as of yet have not heard back from him. As I told you before we have no record of Mr. [redacted] EVER bringing his vehicle into our dealership after he bought it from us, the last repair order we have on this vehicle is dated 5/31/13. This is when the vehicle was still in our inventory. As I said my manager has tried to call and we also emailed with no response from Mr. [redacted]. We would love to speak to him and have the opportunity to look at the Chevy Hummer H3, Vin# [redacted]. Please let me know if I can be of any further help. [redacted] to [redacted]
Complaint: [redacted]
I am rejecting this response because:I purchased my vehicle 6/4/2013 and have called personally multiple times and spoke with your general manager and used car managers. They even had me bring my vehicle back in Nov. 2013 to try and "get me an even trade and Make things right and take care of me",on a different car a 2009 BMW convertible. They left me upside down on the hummer h3 and with a much higher payment of $568. Therefore, I did not take the deal. The manager also voiced this day they would not repair my H3 vehicle from all it's needed repairs. I feel I have reached out on several occasions for a resolution without success. The manager dealer from automotive collisions in [redacted] also reached out to your manager without success to see if you would repair the flood damage from the roof of the hummer when the Warranty and insurance would not cover it. I have all the repair stubs and will take legal action if needed.
Regards,
[redacted]
Sorry for the delay responding. We contacted the customer and brought their vehicle in last Tuesday to address his concerns. The part we replaced was defective. we ordered a new one. the replacement was completed late Saturday. Our service manager will verify the customers concerns are...
corrected and follow up with the customer Monday. this work will be at no charge to the customer. If there are any changes to this information we will update the case. Correction of the customers concerns will be verified Monday.
From: [redacted] [mailto:[redacted]] Sent: Friday, March 13, 2015 5:50 PM To: [redacted] Subject: RE: Complaint #[redacted] Mr. [redacted] In response to Mr. [redacted]’s rejection to our last offer. We will go ahead and have a navigation interface installed into his current stereo system. Please let me know