Business Response to a Complaint Complaint ID#: [redacted] Company Name: [redacted] Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Our General Manger has worked with Mr [redacted] to reach a conclusion that would be satisfactory to him but we have been unableWe have had the state of Kentucky correct the title issue and they have issued him an updated titleAs for the other issue, we were not aware that the vehicle was part of a manufactures buy backIt is not standard practice for dealers to pull this information nor is there any burden on us to do so Sent on: 8/27/8:44:AM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information stated is incorrectMy first complaint of the noise coming from the undercarriage was in early I have complained multiple timesWhatever they "fixed", wasn't the correct issueThe original warranty should cover whatever is actually wrong with my vehicle, in which Kia is responsible forThey are only trying to derail liabilityAnd Kia called me recently about this, asking me to take my car to another Kia because perhaps the one I'm taking it to is incompetentI'm actively seeking a second opinionThis issue is not resolved! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is in response to the letter from [redacted] ***I was talking about taxes on the optima When I purchased it I let them know that my tags were due and they told me not to worry about it I paid taxes on my corollaI went ahead and paid and for the optima and I would like a reimbursement for like the dealership told me I shouldnt worry about itRegards, [redacted] %
On 6/9/Ms*** came in for an oil change and tire rotationCustomer was informed that her vehicle was out of alignmentCustomer declined service at this timeVehicle had 48,miles at the time of service
On 7/14/customer came in and requested a four wheel alignmentThe miles on the
vehicle was 50,076, 1,miles since the 6/service
On 7/customer asked to have alignment checkedPerformed a free alignment checkVehicle was in spec and did not need an alignment
On 9/3/customer came in for oil and filter serviceService manager went on long test drive with Ms*** and her issue could not be duplicated, no pulling observedMs*** was also unable to point out any other issue with her vehicle
By driving almost miles without performing the recommended alignment on 6/the customer may have caused an irregular wear to her tires
Business Response to a Complaint
Complaint ID#:
***
Company Name:
*** *** Toyota
Company Contact:
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Ms*** is mistaking sales tax and personal property taxesWe have never paid personal property taxes for any customerThey are based on the vehicle that was owned on January of the current yearI am sorry but that has always been the caseSent on: 1/14/2:41:PM
Sent by:
Response:I have reviewed the customers service fileThe first complaint of the undercarriage noise is the from 3/15/Spoke with Service Manager and technicianThe vehicle has damage and is not covered under either Kia or extended warranty for damageWe are willing to work with the customer to
try to come to an arrangement but we can not cover repairs that the factory will not cover for the above reason
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not responsible for the techs not noting things in their system properlyI have spoke with James multiple times about this issueThe only things your notes reflect is actual work done until things escalated on 3/16/I have came in more than once over and called multiple times about this issueStill Mike Smith Kia just deflecting responsibility!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I'm ok but just a little put out because I was getting the run aroundThat's what upset me due to the lack of communication on their part and telling me I would get the vehicle back with in that weekAnd weeks later finally get it back
I apologize about the lack of communication on this matter, this is the first I have heard of itUpon investigation I find that the customers vehicle was repaired and returned to them at the end of August. As far as I can tell all the issues were addressed at that time. -- *** ***
General Sales Manager Mike Smith Kia Mitsubishi
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
[redacted] Toyota
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:...
[redacted]
Staff Member:
Response:
Ms. [redacted] purchased a vehicle form [redacted] Toyota on January 2 2013. At this time she traded in a 2008 Kia Optima. Ms. [redacted] owes property tax for the vehicle she purchased. This is not the responsibility of the dealership, nor at no time did we state that we would pay property taxes for her. We are sorry that there is a misunderstanding but there is nothing we can do for her.
Sent on: 1/9/2015 12:08:19 PM
Response:
Our General Manger has worked with Mr. [redacted] to reach a conclusion that would be satisfactory to him but we have been unable. We have had the state of Kentucky correct the title issue and they have issued him an updated title. As for the other issue, we were not aware that the vehicle was part of a manufactures buy back. It is not standard practice for dealers to pull this information nor is there any burden on us to do so.
Sent on: 8/27/2014 8:44:19 AM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is in response to the letter from [redacted]. I was talking about taxes on the 2008 optima. When I purchased it I let them know that my tags were due and they told me not to worry about it. I paid taxes on my 2012 corolla. I went ahead and paid 2012 and 2013 for the optima and I would like a reimbursement for 2013 like the dealership told me I shouldnt worry about it.
Regards,
[redacted]
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Mike [redacted] Toyota
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff...
Member:
Response:
Ms. [redacted] was told that the work was recommended by Kia and listed in the owners manual of her vehicle. She agreed to this work when she brought the vehicle in. Later on that day she called in after this service was done and said she had changed her mind. She was informed that the work had already been done per her request. When she came into the store she was abusive to staff and was asked politely to leave. She was not charged for the oil change, only for the extra service that she requested.
Sent on: 5/27/2015 8:28:37 AM
Response:I have reviewed all the information in Ms. [redacted] file and the only time I see a noise indicated as an issue was the last time the vehicle was in for service. I spoke with the technician and confirmed that the vehicle has damage. This is not a defect in the vehicle that warranty would cover. As stated before we would be willing to work with Ms. [redacted], but Kia will not pay for damage.Sent on: 3/31/2017 2:48:46 PM
Response:
Mr. [redacted] was offered a 2014 4Runner that was discounted substantially due to the miles and was offered a value for his vehicle that was the wholesale value for his vehicle according to various wholesale sources. this deal was a to be a loss for us in order to try to satisfy Mr. [redacted]. He chose not to accept this offer.
Sent on: 9/2/2014 9:20:33 AM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information stated is incorrect. My first complaint of the noise coming from the undercarriage was in early 2016. I have complained multiple times. Whatever they "fixed", wasn't the correct issue. The original warranty should cover whatever is actually wrong with my vehicle, in which Kia is responsible for. They are only trying to derail liability. And Kia called me recently about this, asking me to take my car to another Kia because perhaps the one I'm taking it to is incompetent. I'm actively seeking a second opinion. This issue is not resolved!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The response provided by Mr. [redacted] makes it sound as though I am being unreasonable regarding a satisfactory conclusion. The general manager's "satisfactory conclusion" was to sell me a '14 Toyota 4Runner that he deemed "Brand New". From the General Manager's own mouth, this vehicle had been driven by his wife and it had 14,754 miles on it. His offer to me on this vehicle reflected a "Brand New" price, however the vehicle certainly was not that. Also, instead of resolving the issue of selling me a vehicle with a flawed history he tried to make more money off me, on top of what his dealership made on the original purchase. When it came to the Jeep that I purchased from the dealership, the General Manager was offering a value that he was getting from his "Wholesale Contacts". I feel that if the dealership was truly trying to come to a "satisfactory conclustion" they would offer a value that would be more in line with what they sold it to me for. They have already made money off of my purchase of this Jeep, so I would think that would mitigate any losses they'd receive trying to sell it at a wholesale auction. ]
Regards,
[redacted]
Business Response to a Complaint Complaint ID#: [redacted] Company Name: [redacted] Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Our General Manger has worked with Mr [redacted] to reach a conclusion that would be satisfactory to him but we have been unableWe have had the state of Kentucky correct the title issue and they have issued him an updated titleAs for the other issue, we were not aware that the vehicle was part of a manufactures buy backIt is not standard practice for dealers to pull this information nor is there any burden on us to do so Sent on: 8/27/8:44:AM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information stated is incorrectMy first complaint of the noise coming from the undercarriage was in early I have complained multiple timesWhatever they "fixed", wasn't the correct issueThe original warranty should cover whatever is actually wrong with my vehicle, in which Kia is responsible forThey are only trying to derail liabilityAnd Kia called me recently about this, asking me to take my car to another Kia because perhaps the one I'm taking it to is incompetentI'm actively seeking a second opinionThis issue is not resolved! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is in response to the letter from [redacted] ***I was talking about taxes on the optima When I purchased it I let them know that my tags were due and they told me not to worry about it I paid taxes on my corollaI went ahead and paid and for the optima and I would like a reimbursement for like the dealership told me I shouldnt worry about itRegards, [redacted] %
On 6/9/Ms*** came in for an oil change and tire rotationCustomer was informed that her vehicle was out of alignmentCustomer declined service at this timeVehicle had 48,miles at the time of service
On 7/14/customer came in and requested a four wheel alignmentThe miles on the
vehicle was 50,076, 1,miles since the 6/service
On 7/customer asked to have alignment checkedPerformed a free alignment checkVehicle was in spec and did not need an alignment
On 9/3/customer came in for oil and filter serviceService manager went on long test drive with Ms*** and her issue could not be duplicated, no pulling observedMs*** was also unable to point out any other issue with her vehicle
By driving almost miles without performing the recommended alignment on 6/the customer may have caused an irregular wear to her tires
Business Response to a Complaint
Complaint ID#:
***
Company Name:
*** *** Toyota
Company Contact:
Company Phone:
***
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Ms*** is mistaking sales tax and personal property taxesWe have never paid personal property taxes for any customerThey are based on the vehicle that was owned on January of the current yearI am sorry but that has always been the caseSent on: 1/14/2:41:PM
Sent by:
Response:I have reviewed the customers service fileThe first complaint of the undercarriage noise is the from 3/15/Spoke with Service Manager and technicianThe vehicle has damage and is not covered under either Kia or extended warranty for damageWe are willing to work with the customer to
try to come to an arrangement but we can not cover repairs that the factory will not cover for the above reason
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not responsible for the techs not noting things in their system properlyI have spoke with James multiple times about this issueThe only things your notes reflect is actual work done until things escalated on 3/16/I have came in more than once over and called multiple times about this issueStill Mike Smith Kia just deflecting responsibility!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I'm ok but just a little put out because I was getting the run aroundThat's what upset me due to the lack of communication on their part and telling me I would get the vehicle back with in that weekAnd weeks later finally get it back
I apologize about the lack of communication on this matter, this is the first I have heard of itUpon investigation I find that the customers vehicle was repaired and returned to them at the end of August. As far as I can tell all the issues were addressed at that time. -- *** ***
General Sales Manager Mike Smith Kia Mitsubishi
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
[redacted] Toyota
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:...
[redacted]
Staff Member:
Response:
Ms. [redacted] purchased a vehicle form [redacted] Toyota on January 2 2013. At this time she traded in a 2008 Kia Optima. Ms. [redacted] owes property tax for the vehicle she purchased. This is not the responsibility of the dealership, nor at no time did we state that we would pay property taxes for her. We are sorry that there is a misunderstanding but there is nothing we can do for her.
Sent on: 1/9/2015 12:08:19 PM
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
[redacted]
...
Company Contact:
[redacted]
Company Phone:
[redacted]3
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Our General Manger has worked with Mr. [redacted] to reach a conclusion that would be satisfactory to him but we have been unable. We have had the state of Kentucky correct the title issue and they have issued him an updated title. As for the other issue, we were not aware that the vehicle was part of a manufactures buy back. It is not standard practice for dealers to pull this information nor is there any burden on us to do so.
Sent on: 8/27/2014 8:44:19 AM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is in response to the letter from [redacted]. I was talking about taxes on the 2008 optima. When I purchased it I let them know that my tags were due and they told me not to worry about it. I paid taxes on my 2012 corolla. I went ahead and paid 2012 and 2013 for the optima and I would like a reimbursement for 2013 like the dealership told me I shouldnt worry about it.
Regards,
[redacted]
 %3
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Mike [redacted] Toyota
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff...
Member:
Response:
Ms. [redacted] was told that the work was recommended by Kia and listed in the owners manual of her vehicle. She agreed to this work when she brought the vehicle in. Later on that day she called in after this service was done and said she had changed her mind. She was informed that the work had already been done per her request. When she came into the store she was abusive to staff and was asked politely to leave. She was not charged for the oil change, only for the extra service that she requested.
Sent on: 5/27/2015 8:28:37 AM
Response:I have reviewed all the information in Ms. [redacted] file and the only time I see a noise indicated as an issue was the last time the vehicle was in for service. I spoke with the technician and confirmed that the vehicle has damage. This is not a defect in the vehicle that warranty would cover. As stated before we would be willing to work with Ms. [redacted], but Kia will not pay for damage.Sent on: 3/31/2017 2:48:46 PM
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
[redacted]
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Mr. [redacted] was offered a 2014 4Runner that was discounted substantially due to the miles and was offered a value for his vehicle that was the wholesale value for his vehicle according to various wholesale sources. this deal was a to be a loss for us in order to try to satisfy Mr. [redacted]. He chose not to accept this offer.
Sent on: 9/2/2014 9:20:33 AM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information stated is incorrect. My first complaint of the noise coming from the undercarriage was in early 2016. I have complained multiple times. Whatever they "fixed", wasn't the correct issue. The original warranty should cover whatever is actually wrong with my vehicle, in which Kia is responsible for. They are only trying to derail liability. And Kia called me recently about this, asking me to take my car to another Kia because perhaps the one I'm taking it to is incompetent. I'm actively seeking a second opinion. This issue is not resolved!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The response provided by Mr. [redacted] makes it sound as though I am being unreasonable regarding a satisfactory conclusion. The general manager's "satisfactory conclusion" was to sell me a '14 Toyota 4Runner that he deemed "Brand New". From the General Manager's own mouth, this vehicle had been driven by his wife and it had 14,754 miles on it. His offer to me on this vehicle reflected a "Brand New" price, however the vehicle certainly was not that. Also, instead of resolving the issue of selling me a vehicle with a flawed history he tried to make more money off me, on top of what his dealership made on the original purchase. When it came to the Jeep that I purchased from the dealership, the General Manager was offering a value that he was getting from his "Wholesale Contacts". I feel that if the dealership was truly trying to come to a "satisfactory conclustion" they would offer a value that would be more in line with what they sold it to me for. They have already made money off of my purchase of this Jeep, so I would think that would mitigate any losses they'd receive trying to sell it at a wholesale auction. ]
Regards,
[redacted]