Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Consumer update taken over the phone by Revdex.com staff ** 11/9/ The consumer advises that they have now taken care of the garage door opener issue on their own, but the windows still need addressed
The Company responded via phone as follows: Due to the original cabinet company going out of business, it prolonged the job because they had to find new cabinets. The project took longer than anyone anticipated. As soon as the company received the cabinets, the job was completed in 7 days.
Business response taken over the phone by Revdex.com staff MT 11/17/15. Rick from Heights Remodeling will take care of the 2 windows within the next 2 weeks. He will contact you directly to schedule.
Business response taken over the phone by Revdex.com staff 12/10/15. He spoke to the consumer on Monday and made arrangements to go out this coming Saturday. He forgot to consider the Thanksgiving break when he had said they would have it done in 2 weeks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from the business is not accurate at all. The project was not completed in 7 days after receipt of the cabinets. The project was 3 months past schedule, but is currently "complete". The complaint can be closed because the homeowner wants no further work done by this contractor.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Consumer update taken over the phone by Revdex.com staff ** 11/9/ The consumer advises that they have now taken care of the garage door opener issue on their own, but the windows still need addressed
The Company responded via phone as follows: Due to the original cabinet company going out of business, it prolonged the job because they had to find new cabinets. The project took longer than anyone anticipated. As soon as the company received the cabinets, the job was completed in 7 days.
Business response taken over the phone by Revdex.com staff MT 11/17/15. Rick from Heights Remodeling will take care of the 2 windows within the next 2 weeks. He will contact you directly to schedule.
Business response taken over the phone by Revdex.com staff 12/10/15. He spoke to the consumer on Monday and made arrangements to go out this coming Saturday. He forgot to consider the Thanksgiving break when he had said they would have it done in 2 weeks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response from the business is not accurate at all. The project was not completed in 7 days after receipt of the cabinets. The project was 3 months past schedule, but is currently "complete". The complaint can be closed because the homeowner wants no further work done by this contractor.
Regards,
[redacted]