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Mike the Gardener Enterprises

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I found the complaint information on the back of the page.
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When the customer contacted me she said she was  [redacted] of the Month Club member, which is not the case.  However in her complaint she writes that she signed up for "extra [redacted]".  That would be our left over [redacted] list, not a [redacted] of the month club membership.  I checked our database and yes she is a member of that list.  Those are sent out as we obtain overstocks and returns.  So those [redacted] can arrive at anytime.  The cost to be a member of the leftover list was $9.99 at the time she signed up.
 
Per the letter that you had sent to me she wrote as a "Desired Settlement" that we "should refund the cost of my membership or grant me access to the website so I can place orders and cash in rewards.  I have over 20,000 points in rewards as of today that I want to cash in, in the future."
 
I have no problem refunding her purchase price, which I will do immediately.  I have no idea what she means "grant access to the website".  She can do that at anytime as we have no means of blocking anyone from using the website.  You can check for yourself at [redacted]
 
In regards to the rewards program, that is powered by [redacted]  Again we have no means of blocking anyone from using the rewards program.  If she has 20,000 points, all she has to do is click the banner titled "Rewards" on the main page of the website and follow [redacted] instructions for redeeming points.
 
I Have since refunded this customer's money:
[redacted]   [redacted]   [redacted]     [redacted]
 
[redacted]   [redacted]   [redacted]
 
[redacted]

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Address: 250 Berkley Ct, Burlington, New Jersey, United States, 36606-4710

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