Mike The Hatter Reviews (%countItem)
Mike The Hatter Rating
Address: 7976 Broadview Rd Ste 105, Broadview Hts, Ohio, United States, 44147-1277
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+1 (440) 746-1604 |
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www.mikethehatter.com
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I was intentionally sent the wrong product and the business is requiring me to spend more money to get a refund or to get the correct product.
On 2/15/20, I ordered a Capas Ascot from Mike the Hatter, which cost $49.85 with shipping. I was disheartened to receive a Scala Ascot. I contacted the business and was told that they intentionally sent the wrong product and routinely send this "sister brand" because they did not have a Capas Ascot in stock. When I told them that this was unacceptable they tried to cover it up by saying I did not designate the type of Ascot I wanted. When I sent them the receipt, their management emailed me to apologize and told me to front the shipping to send it back and THEN they would refund me. I tried to explain to them that sending the wrong product intentionally is akin to sending a gift, but would send their hat back if they would send me a shipping label. They refused and are refusing to send me the correct product or return my money. Please assist. Thank you.
Hello,
We received first notice of this complaint today via email to ***. We never received a letter, and I see the address listed is ***, but we have not been at this location for over 8 years.
As a family-owned business, we take these customer service issues very seriously. Unfortunately, when these issues arose, I (*** - owner), was out ill. As soon as I became aware of the situation, I issued a full refund on 2/28/20 - I have attached the refund receipt. I attempted to call the customer at the number provided and his voicemail was full, so we sent him an email on 2/29/20 - also attached email sent. I told him to keep the original hat sent and that we would attempt to get the specific hat and send him that also. We did not receive a response to this email. We sent him out the new hat at no charge - I have also attached the exchange order receipt that was delivered to the customer on 3/6/20. Again, we apologize for any inconvenience to Mr. but we feel that we did respond appropriately in a timely manner once I was notified.
Please let us know if any further information is required.
Thank you