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Mike Thompson's RV SuperStores

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Reviews Mike Thompson's RV SuperStores

Mike Thompson's RV SuperStores Reviews (3)

Mike Thompson's Superstore in Fountain Valley, CA is a place with which I sadly regret doing business.

Their concept of customer service/satisfaction is riddled with constant confusion, excuses, delays, mistakes, ineptness and inefficiency. It's ridiculous.

Even their general manager John [redacted] is disrespectful, dishonest and has no understanding of what it means to run an efficient business where customer satisfaction is paramount. It's obvious, he's a SALESman.

on the 23rd of Jan, I bought a new motorhomr from Mike Thompson rv during their rv show in fountian valley. On the 29th I drive to the Santa fe springs location to sign paperwork and complete my orientation. During that visit, I noted a punch list of items that needed to be fixed on the new motor home, including the fact that I just spent $90k for something they didn't even provide an owner's manual for. When I took ownership out of state on Saturday, nothing was fixed. Monday, I called and left a message, Wednesday I called again and asked to speak to a sales manager. I spoke with Todd who said he would have the service manager call me. Thursday I got a call from Jim, the road trek expert I met in fountain valley who said he would have Neal in service call me. Saturday, I left another message. Today, I asked to be connected to service and was put into Eric's (service advisor) voice mail where I left ANOTHER message. That was 2:30. No call back. I guess Saturday I will make the 2 hour drive and leave the rv at the Santa Fe Springs store...maybe if I drop the keys on someone's desk and say 'it's yours until you can fix it', maybe someone will do something'. One very disappointed customer as you can't get anybody to call you. Nevermind I couldn't get a card from my sales guy and of course he wasn't there when I signed all my paperwork and did my orientation 5 days later.

Days after signing paperwork on a trailer. My family and I drove, from San Diego, to complete paperwork, walk through and bring our trailer home. I arrived early so walked through the trailer and wait for our salesman to arrive. As soon as I walked in I noticed wall paper has tears and bubbles in it. Cuts dents, dings, pencil marks, putty smears all over the cabnets. Grease on floor, vents full of saw dust, cheap cabnets paper peeling. I told my sales person now that I can see this trailer in the light, how disappointed I was in the quality of the trailer and what Mike T[redacted] considers ready for delivery. I will not take possession of this trailer. Mike T[redacted] not having another brand of trailer that would fit my specific needs. I told them to cancel this sale. Mike T[redacted] refuse to give us back our deposit. After months of fighting with mike t[redacted]. I was forced to get a lawyer. Who told me that this sale is not final because I never left the lot with it and by law they are required to pay back the deposit. When the lawyer sent them a letter demanding the deposit Mike T[redacted] finally paid up.
When Mike T[redacted] says they want to make you happy. Don't believe it

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