Mike's Appliance

After we quoted her the price she said to give her a couple of days to talk with her husband. I then moved the fridge out back and left it apart in case she wanted it fixedWe then awaited the call from herWe were told by her husband that they didn't want to repair it
at the this time and wanted us to drop the fridge back off to themWe usually charge a diagnostic fee of $60 for checking out the appliances and a delivery fee of $50, we waived the Diagnostic fee and we only charged them $to take it from oroville to paradise and back againThe Delivery guy was told by her husband when it was delivered that he did not want it repairedThey delivery guy was told by the husband that there was damage so he wrote it down and told him he would ask about it when he got back to the shopThe damage was there when we recieved the fridge and we did no further damage to itI can come out and put the fridge back panel back on no problemWe were told repeated times not to fix the fridge by her husband and to just bring back so that is what we did

I am rejecting this response because: my husband was not the one who told him to not fix it*** spoke with me and I told him no after he said it was not worth it we could buy one from him at that priceThey did not wit days to hear from us we waited on them and had to call backFurther more there was no damage to my frig when it was dropped off and *** admitted to me that they damaged it and stated that's the way it goesWe were not told about any diagnisic fee and the deliver charge was to be charged and another when they dropped it offMy husband told the drop off guy that it was damaged and that was wrong how we got it back and he still paid him for dropping it offThat guy said it was only his second day on the job and Agreed it should have been brought back in the working condition they received it and not damagedNow they are lying because they know what they did is wrong and very bad businessIf they don't put it back in the condition they received it and fix the damage they did and admitted to I will take further action in court

I am rejecting this response because: He told me that they didn't know which control board it was because there is two and he didn't know why anyone would take that 50/chance to repair it, because he has them at his store for He also already said the damage was because they put it in their bone yard as he put it and that's just the way it isHe cant keep his story straight, we will take our chance in court, you do not treat customers this way and lie about all of it to the delivery, fixing it, breaking it, very bad business

Tell us why here...I stand by my previous statement that we didn't do the damage to the outside of the fridgeI agree that the inside of the fridge should have been put back together and I am willing to send someone out to do that for youTo get the fridge in working condition it requires the control board that would cost $and you didn't have us fix thatI can send someone out to put it back together but I feel that is all that we are responsible for