Complaint: [redacted] I am rejecting this response because: The attached pictures will show the faulty clip installation that caused the spring to come off and grind into the brake pad and drumThis is the reason the emergency brake was never fixed after return trips to have the brake adjusted.If someone would have looked in the brake assembly this problem could have been avoided and the emergency brake fixed the first time I took it back to the shopNow I am paying more money to have the rear brakes fixed again I know the shops response is trying to show me as a complainer and my vehicle as a project van that I drive aggressivelyThis is a typical tactic for trying to case blame someone else but that is simply not the caseI never had any problems with the work done on my subaru and was happy with the resultsSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The attached pictures will show the faulty clip installation that caused the spring to come off and grind into the brake pad and drumThis is the reason the emergency brake was never fixed after return trips to have the brake adjusted.If someone would have looked in the brake assembly this problem could have been avoided and the emergency brake fixed the first time I took it back to the shopNow I am paying more money to have the rear brakes fixed again I know the shops response is trying to show me as a complainer and my vehicle as a project van that I drive aggressivelyThis is a typical tactic for trying to case blame someone else but that is simply not the caseI never had any problems with the work done on my subaru and was happy with the resultsSincerely, [redacted] ***