Mike's Bremen Service, Inc.

Mike diagnosed our original problem a year ago The year old A-frame (heat exchanger) in basement was leaking coolant Needed replacement Mike was only contractor to present us with option to replace just the A-frame, knowing that the outside AC unit was still operational We chose the lower cost option A year later the outdoor unit went out also Called Mike back and he changed out the unit Total cost was competitive, even though the work turned out to be more of a hassle for Mike Really pleased with the work, price and extra effort to be fair and try to extend life of existing system Because of all of this, Mike and his team will get our 2nd unit when it eventually goes out By the way, all communications and response time during the middle of the hot August time period was fast Trustworthy business

We recently had Mike's Bremen install a new furnance and as always they did an excellent jobWe have been using this business for at least years and can't say enough good things about themThey have installed sumps pumps, serviced our refrigerator, and helped us keep our heat and air conditioning in good working shape by perfoming maintenance check-upsOur best experience was calling Mike's Bremen on Thanksgiving Day a few years back when we were hosting the Holiday and our furnance stopped workingMike came out that Holiday morning and fixed the problemThere was no extra charge for coming out on the Holiday and Mike made us feel that this was no inconvenience although we knew he could be at his own home enjoying the HolidayMike's staff is professional, always on time and neat with all of their workI wouldn't trust anyone else with our heating, air conditioning or appliances

I have had Mike's Bremen service my furnaces, AC units and appliances for over years nowThe owners are very hands on and personable! Mike's Bremen has always given me a good price and clean, professional work
We are very pleased with the service we receive from Mike's Bremen and we would refer them to our friends and family
Thank you for all you do!
Mike and *** M
Manteno, IL

Mike has been Servicing all our home needs for years years now, I can not say enough good things about Mike and his company! He just installed an A/c Unit in our house and gave us a very fair price with great results

We have had nothing but positive results in repairs of appliances or installing air condioner and heating units
calls are returned promptly --if an emergency-the response is quick and positive..We had an emergency this summer-the fourth of
JULY-our air conditioning unit -which they installed the day before-stopped working..They came out on the Fourth and replaced a new air condtioner the next dwas not the fault in the installing--but a faulty unit..We have recommend Bremens Service to
many of our family and friends--All with positive results

called for a dryer repair, repairman diagnosed, wrongly, a gas valve needed replacing, ordered the part, two days later a different repairman came with the new valve and after minute diagnosed it was not the gas valveafter assessing the control board and finding "nothing obvious like a burned or charred terminal" but I'll order you a new one as the dryer(without clothes in it) keeps shutting off after minutesi suggested we put wet clothes in so the dampness sensor would read wet clothes.The dryer then ran the full cycle and dried the items perfectlynext day a lady from mike's called to see if the repair was satisfactoryi told her no repair was needed, wrongly diagnosed by two of their repairmen and I would like my service charge returnedshe adamantly refused to refund my service charge and after about minutes of her explaining that two repairmen had come to my house , they were only charging me for one and she considered that a bargain! she told me that if I needed to call them back within days they wouldn't charge a service feei would never use their service again and strongly recommend you don't either!

Mike's Bremen Service was prompt, proficient and professionalMy air conditioner went out on a Monday morning and I called Mike and he asked me all the specifics of my air conditioner, he had one that would be sufficient for my particular system and he was out that same afternoon to install unitI would highly recommend Mikes Bremen Service
Thanks for a job well done

We cannot say enough on how pleased we are with every aspect of service we received from Mike's Bremen ServiceThe pricing was very reasonable, the workers prompt and courteousThey cleaned up and we are very pleased with our new high efficiency furnace and air conditionerWe also had them out to repair our kitchen range, pleased with that as wellI would highly recommend Mike's Bremen serviceAAA+++

I have used Mike's Bremen for all my repairsThey are extremely professional and trustworthy

Mike diagnosed our original problem a year ago The year old A-frame (heat exchanger) in basement was leaking coolant Needed replacement Mike was only contractor to present us with option to replace just the A-frame, knowing that the outside AC unit was still operational We chose the lower cost option A year later the outdoor unit went out also Called Mike back and he changed out the unit Total cost was competitive, even though the work turned out to be more of a hassle for Mike Really pleased with the work, price and extra effort to be fair and try to extend life of existing system Because of all of this, Mike and his team will get our 2nd unit when it eventually goes out By the way, all communications and response time during the middle of the hot August time period was fast Trustworthy business

We use Mike's Bremen Service for furnace and air conditioning check ups/cleaning annuallyThey are punctual and call before arriving as scheduledThey just replaced our air conditioner as our year old unit was leaking freon and it would have cost more to repair and likely have issuesThe new unit is excellent, more energy efficient and cools the house easilyThey also recommended we purchase the thick cover for the unit to help keep it free of snow/ice and damage for the winterThe cover is very well made and straps on like a gloveMike and his staff are all greatVery pleasant, polite and professionalMy wife and I HIGHLY RECOMMEND Mike's Bremen Service to all!

Very professional and quick service

Mike's Bremen is a permanent contact on my phone! They are extremely friendly and professional while providing quick, reliable service that is very reasonably pricedI highly recommend Mike's Bremen to family and friends

I have used Mike's *** Service a number of times over the years for HVAC repairsMy latest service was a lightning strike close to my home that knocked out my Air ConditioningIt was later in the evening but I called anyway and they were able to dispatch promptly He identified the problem and temporarily rewired the box to get the Air runningHe came back in a day to install replacement components for those damaged by the lightning and while he was there, did a quick check of the refrigerant level and maintained the unit The price was reasonable and I was happy with the turnaround and final results

Initial Business Response /* (1000, 5, 2014/08/27) */
Contact Name and Title: Mike ***-Owner
Contact Phone: 708-532-
Contact Email: ***@aol.com
In response to case#***
Back on 8-28-Mr *** called to have us install an attic fan with 30ft of electric in a very
difficult attic (no flooring, balance between rafters)fast forward to 8-1-we were called to clean & check air conditioner and check attic fan due to not hearing it runServiceman *** cleaned and checked a/c and adjusted vent dampers for 2nd floor, then went up into attic to see if attic fan was running, found out motor was locked up, remember this is a very difficult attic to get to attic fanSo *** stated we will have to get a new attic fan & check manufactures warranty and come backMr *** stated we seemed hesitant which I think he is hyper sensitive to just about every conversation that takes placeWe were not hesitant we just wanted to make sure it was or wasn't working & trying to save service call for customers because most people don't hear attic fan running when they generally are, so that's what we kind of lean towards
When we changed the attic fan on 8-7-we came into the kitchen area and waited for 1/hour while Mrs *** was talking to someone else, never asked if there was any charge, so I gave her the bill for and she didn't say anything & we continued to wait , then finally she said I will have my husband take care of it and call youMr *** called back about the bill , I sensed by his tone and lack of conversation that he wasn't happy with the chargeso I told Mr *** I would see if I could get any money off If I return the motor and call him backI called back days later and left a message on the their phone, no responseI called back a couple days later again and left another message to see where they were with the bill, trying to get a feeling to their thinking, still no responseThat is when I called back at 7:am and tried to talk to Mrs *** and she wasn't wantig to talk about it and deferred to Mr *** and said he will call you, that's when I stated you don't seem to want to pay the bill? Not confrontational or demanding just wanting a response which all she did ws defere to Mr ***I said that is fine you just need to communicate that to usMrs *** left me hanging never stated if she was unhappy about anythingso I left her house and previous conversation confused.Mr *** also never said anything about being unsatisfied until I received this email from Revdex.com informing me so.Never had the conversation about being unhappy just vague, elusive then going to Revdex.com
So I was right when I sensed their indifference but they never communicated anything one way or the other, That is why I was trying to get a response over three not returned messages of what their intentions where
Another thing the original service call ticket never stated furnace check they only said a/c was not cooling and to check attic fanWhen we came back to install attic fan *** asked Mr *** if a/c was working better and he said YES
We are at the mercy of the manufactures and the products the produce, I cant help the fan didn't last yearsI didn't make itBut as far as installing a new motor I wont do that for nothing, It is a tough attic, degrees, story roof and hard to maneuver which comes with risk physicallyThere is little profit for this type of repair or jobI will re think every time I do one from now onTravel time with man hours is hours - not worth itnobody would do it for that cheapThis complaint is baseless and a mark with Revdex.com for a silly misunderstood reasons, brought on by Mr & Mrs ***'s lack of communication with us
Lastly I called Mr *** about the complaint 8-14-told him I wish he would have told me his thoughtsAnd lowering bill to due to motor under warrantyMr *** said he would pay the billToday is 8-27-and I have not received any payment as of yetSincerely Mike ***
Initial Consumer Rebuttal /* (3000, 7, 2014/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint to Revdex.com about Mike's Bremen Service stands as initially statedThe response from Mr *** is almost comical as the information stated is either embellished, omitted, or just falseMr *** called me on 8-22-after receiving the complaint from Revdex.comHe told me that he couldn't believe I would get Revdex.com involved with my issueI believe my complaint to Revdex.com clearly stated my issue with the unfair practices of Mike's BremenThe initial installation of my attic fan on 8-28-should never have happenedMike was there to give me a quoteI had him do the work and agreed to the price of $after he told me they had cut the hole in my roof and were installing the fanI never agreed to a price prior to work being done but had him finish what was started and paid himI thought there was a problem with the fan and paid $for an A/C check just to get someone out to check the fanMr *** stated several times that they don't like to check the fans because usually people are wrong about it being outOnce the fan was determined to be broken, there was never any discussion about cost, only that they would be back to replace the fanOnce again, the work was done, without an agreement, and I received a bill for $moreMr*** did not know what the warranty was initially, which seemed strange that he would not know the products he installs, and it took several days for him to attempt to call me about the warrantyMy phone was not working from the weekend of 8-15-as my wife explained to Mr*** on 8-19-at 7:30amWe had been waiting to hear back from Mr*** about the fan warranty and when he called, he harassed my wife about the billShe told him about the phone being out over the weekend, the fact that she was trying to get the kids off to school, and that I would call him shortlyHe continued to harass herI called his office an hour laterMr*** now complains about how hard the job was, how he would never do a job "that cheap", and about how sensitive we have been to his harassing calls and lettersHe also states how I told *** that my A/C was working betterI never spoke to *** and actually told Mike that my A/C was working fine to begin withMy complaint to Revdex.com is to warn consumers not to use Mike's Bremen Service because of our treatment from themThe fact that their business practices include doing work without being told or not having a quote until after work is done seems a practice for themWhen you question the price, you can expect to get an argumentative response from them
Final Business Response /* (4000, 14, 2014/09/24) */
See Document
Final Consumer Response /* (4200, 16, 2014/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unable to open and read the attached proposed solutionPlease put latest response in a readable format