We apologize to [redacted] that he has not been contacted by Mike's Carwash that is very unusually; we would ask since he mentioned that he filed a claim if he has the claim ticket number and name of who signed his claim so we can look into this furtherUnfortunately the reason he has not heard back from us is we do not show record of this being submitted to our Customer Service Department; but we certainly want to get to the bottom of this situationIf he could please let us know the claim ticket nubmer and whover signed his claim we could further investigate into this situation.Thank you
In response to [redacted] ***'s service issues back on August 29, at our [redacted] , [redacted] location we would like to meet with [redacted] and take a further look at his wheelWe apologize that he did not hear back from us this is certainly not how we like to handle our responses to our customers There was a miscommunication somewhere along the way and we do not show having record of [redacted] complaintWe certainly want to be fair and for this reason would ask that he would please stop by our location and ask for our General Manager, [redacted] he will be happy to take a further look at his wheel and we can further discuss this with him.Thank you, [redacted] Customer Service Managert ###-###-#### l f ###-###-#### [redacted] ** *** [redacted] * [redacted]
[redacted] did stop by our location yesterday and meet with our Location Manager, [redacted] to further discuss this claim with him on his wheelAfter meeting with him we totally understand that [redacted] truly feels that this occurred at Mike's Carwash Unfortunately, after seeing his paperwork and looking further at his wheel we do not see eye to eye with [redacted] for the following reasons:1) Attached you will see paperwork showing he got alignments done from different companies within a three week period2) [redacted] told him that it was a bent rim not an alignment problemA bent rim occurs from hitting something very hard and at a rate of speedThat would not occur while going through Mike's CarwashYou are going less then miles per hour when going through the carwash.3) When our Manager looked at the wheel with [redacted] he could not point out which wheel it waswhen looking at the wheel you visible could not see any damage.With all of this being said we do not feel we are responsible for this damage to his wheel.Thank you,Mike's Carwash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to hearing from you soon so we can both close this matter Regards, [redacted] ###-###-####
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. The pictures they have do not prove anything. This damage happened to my car at Mike's Carwash in December. The grass is not lush and green in December as seen in the misleading photo they provided. Also as you look at the pictures of the damaged clear cot on my car it is obvious that some of the areas are bubbled with water and air underneath the clearcoat. This is evidence of new damage not prior damage. I am absolutely 100% sure if we look at all the video footage from my visit, the fact that my car was not damaged before revieving services at Mike's Carwash would be evident. Regards, [redacted]
We have attached two pictures; one of our not responsible sign that is located at all of our Mike's locations at the entrance of every CarwashAlso, the other attached picture is of [redacted] vehicleWe have circled where the clear coat has come off and indicated by arrows where we believe there was previous damage prior to the carwashThe vehicle's finish did have paint chips and some paint finish issues going on with it prior to the wash and for this reason we do not feel we are liable for this damageWe are always willing to arbitrate this matter.Thank you,Mike's Carwash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize to [redacted] that he has not been contacted by Mike's Carwash that is very unusually; we would ask since he mentioned that he filed a claim if he has the claim ticket number and name of who signed his claim so we can look into this furtherUnfortunately the reason he has not heard back from us is we do not show record of this being submitted to our Customer Service Department; but we certainly want to get to the bottom of this situationIf he could please let us know the claim ticket nubmer and whover signed his claim we could further investigate into this situation.Thank you
In response to [redacted] ***'s service issues back on August 29, at our [redacted] , [redacted] location we would like to meet with [redacted] and take a further look at his wheelWe apologize that he did not hear back from us this is certainly not how we like to handle our responses to our customers There was a miscommunication somewhere along the way and we do not show having record of [redacted] complaintWe certainly want to be fair and for this reason would ask that he would please stop by our location and ask for our General Manager, [redacted] he will be happy to take a further look at his wheel and we can further discuss this with him.Thank you, [redacted] Customer Service Managert ###-###-#### l f ###-###-#### [redacted] ** *** [redacted] * [redacted]
[redacted] did stop by our location yesterday and meet with our Location Manager, [redacted] to further discuss this claim with him on his wheelAfter meeting with him we totally understand that [redacted] truly feels that this occurred at Mike's Carwash Unfortunately, after seeing his paperwork and looking further at his wheel we do not see eye to eye with [redacted] for the following reasons:1) Attached you will see paperwork showing he got alignments done from different companies within a three week period2) [redacted] told him that it was a bent rim not an alignment problemA bent rim occurs from hitting something very hard and at a rate of speedThat would not occur while going through Mike's CarwashYou are going less then miles per hour when going through the carwash.3) When our Manager looked at the wheel with [redacted] he could not point out which wheel it waswhen looking at the wheel you visible could not see any damage.With all of this being said we do not feel we are responsible for this damage to his wheel.Thank you,Mike's Carwash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to hearing from you soon so we can both close this matter Regards, [redacted] ###-###-####
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. The pictures they have do not prove anything. This damage happened to my car at Mike's Carwash in December. The grass is not lush and green in December as seen in the misleading photo they provided. Also as you look at the pictures of the damaged clear cot on my car it is obvious that some of the areas are bubbled with water and air underneath the clearcoat. This is evidence of new damage not prior damage. I am absolutely 100% sure if we look at all the video footage from my visit, the fact that my car was not damaged before revieving services at Mike's Carwash would be evident. Regards, [redacted]
We have attached two pictures; one of our not responsible sign that is located at all of our Mike's locations at the entrance of every CarwashAlso, the other attached picture is of [redacted] vehicleWe have circled where the clear coat has come off and indicated by arrows where we believe there was previous damage prior to the carwashThe vehicle's finish did have paint chips and some paint finish issues going on with it prior to the wash and for this reason we do not feel we are liable for this damageWe are always willing to arbitrate this matter.Thank you,Mike's Carwash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]