Initial Business Response / [redacted] (1000, 6, 2015/12/02) */ Mr [redacted] did indeed come in on June 5th for brake repairsHe spoke to shift supervisor Brandal [redacted] about a 25% off brakes coupon that he had at home and asked if he could use itMr [redacted] said he was not aware of any such coupon and asked Mr [redacted] to mail it in so we could take a look at itOur shift supervisor never promised he could use itAfter reviewing the coupon recieved from Mr [redacted] , it was noted to be expired as of 6/25/We respectfully declined honoring it as it had expired over years earlier, however we offered to extened our current special to to client which he acceptedWe do not feel that we have to honor expired offers and have met our obligation to the client Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business advised they would accept expired couponPeriodJust send it inThey then refused to respond until multiple calls, letters, emails were sent to various levels of managementTheir version remains inaccurate My trust in the dealership has completely eroded Thanks for your intervention and assistanceIt is much appreciated
Initial Business Response /* (1000, 5, 2015/07/22) */
Mr*** had his vehicle in to our dealership on July 28th for what he thought was a noise in his clutchA technician took a quick look at this vehicle and determined that the noise was coming from his engine and not the clutchThe
customer was advised on tear down costs, which he delcined and he elected to have the vehicle towed out of the dealership and to another locationThe customer elected to have Dave *** who was no longer affiliated with the dealership repair his vehicleThe dealership feels that if this customer has issues with the quality of the repair work performed on his vehicle by another facility he needs to contact the person who performed the workTo address the customers issue with the dealership not identifying oil leaks, the dealership did not miss the leaks,it was documented on 2/27/that the vehicle is modified to boost well beyond factory levelsIt is the opinion of the dealership that it is this excessive boost causing the customers repeated oil leak concernsIt is also the opinion of the dealership that the customers repeated check engine light issues are due to the modifications that he has had performed on the vehicleThe dealership is not responsible for reimbursing the customer for work done elsewhere nor the services provided to him for repairing the customers oil leaks in February or April of
Initial Business Response /* (1000, 6, 2015/12/02) */
Mr*** did indeed come in on June 5th for brake repairsHe spoke to shift supervisor Brandal *** about a 25% off brakes coupon that he had at home and asked if he could use itMr *** said he was not aware of any such coupon
and asked Mr*** to mail it in so we could take a look at itOur shift supervisor never promised he could use itAfter reviewing the coupon recieved from Mr ***, it was noted to be expired as of 6/25/We respectfully declined honoring it as it had expired over years earlier, however we offered to extened our current special to to client which he acceptedWe do not feel that we have to honor expired offers and have met our obligation to the client
Initial Consumer Rebuttal /* (3000, 8, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business advised they would accept expired couponPeriodJust send it inThey then refused to respond until multiple calls, letters, emails were sent to various levels of managementTheir version remains inaccurate
My trust in the dealership has completely eroded
Thanks for your intervention and assistanceIt is much appreciated
We saw this guest in November for a check engine light. After diagnosis we found the exhaust valves on the heads were sinking into the valve seats, causing a check engine lightThis would require the cylinder heads to be removed and sent out to have the valves replaced and
seats ground. We removed the heads and sent them to a local machine shop to rebuild. After the heads came back, we reinstalled them and finished the vehicle. The customer was granted financial assistance through the dealership, Subaru of America and the customer paid $towards this repairThis was done as a one time goodwill gesture for customer satisfaction Its my understanding the guest now has her vehicle at a Subaru dealership in another city. Service advisor Rich states the connecting rods located in lower engine let loose causing major engine damage. Its possible the engine ran low on oil at some time or the oil change interval went too long Rich states the work we did on the exhaust valves are not related to the internally failed engine components now. The client is now in contact with Subaru of America and is seeking financial assistance from them on this repair as well. Since the failure is not related to the prior work we do not feel that we owe the client another vehicle or any monetary amount
Initial Business Response / [redacted] (1000, 6, 2015/12/02) */ Mr [redacted] did indeed come in on June 5th for brake repairsHe spoke to shift supervisor Brandal [redacted] about a 25% off brakes coupon that he had at home and asked if he could use itMr [redacted] said he was not aware of any such coupon and asked Mr [redacted] to mail it in so we could take a look at itOur shift supervisor never promised he could use itAfter reviewing the coupon recieved from Mr [redacted] , it was noted to be expired as of 6/25/We respectfully declined honoring it as it had expired over years earlier, however we offered to extened our current special to to client which he acceptedWe do not feel that we have to honor expired offers and have met our obligation to the client Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business advised they would accept expired couponPeriodJust send it inThey then refused to respond until multiple calls, letters, emails were sent to various levels of managementTheir version remains inaccurate My trust in the dealership has completely eroded Thanks for your intervention and assistanceIt is much appreciated
Initial Business Response /* (1000, 5, 2015/07/22) */
Mr*** had his vehicle in to our dealership on July 28th for what he thought was a noise in his clutchA technician took a quick look at this vehicle and determined that the noise was coming from his engine and not the clutchThe
customer was advised on tear down costs, which he delcined and he elected to have the vehicle towed out of the dealership and to another locationThe customer elected to have Dave *** who was no longer affiliated with the dealership repair his vehicleThe dealership feels that if this customer has issues with the quality of the repair work performed on his vehicle by another facility he needs to contact the person who performed the workTo address the customers issue with the dealership not identifying oil leaks, the dealership did not miss the leaks,it was documented on 2/27/that the vehicle is modified to boost well beyond factory levelsIt is the opinion of the dealership that it is this excessive boost causing the customers repeated oil leak concernsIt is also the opinion of the dealership that the customers repeated check engine light issues are due to the modifications that he has had performed on the vehicleThe dealership is not responsible for reimbursing the customer for work done elsewhere nor the services provided to him for repairing the customers oil leaks in February or April of
Initial Business Response /* (1000, 6, 2015/12/02) */
Mr*** did indeed come in on June 5th for brake repairsHe spoke to shift supervisor Brandal *** about a 25% off brakes coupon that he had at home and asked if he could use itMr *** said he was not aware of any such coupon
and asked Mr*** to mail it in so we could take a look at itOur shift supervisor never promised he could use itAfter reviewing the coupon recieved from Mr ***, it was noted to be expired as of 6/25/We respectfully declined honoring it as it had expired over years earlier, however we offered to extened our current special to to client which he acceptedWe do not feel that we have to honor expired offers and have met our obligation to the client
Initial Consumer Rebuttal /* (3000, 8, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business advised they would accept expired couponPeriodJust send it inThey then refused to respond until multiple calls, letters, emails were sent to various levels of managementTheir version remains inaccurate
My trust in the dealership has completely eroded
Thanks for your intervention and assistanceIt is much appreciated
We saw this guest in November for a check engine light. After diagnosis we found the exhaust valves on the heads were sinking into the valve seats, causing a check engine lightThis would require the cylinder heads to be removed and sent out to have the valves replaced and
seats ground. We removed the heads and sent them to a local machine shop to rebuild. After the heads came back, we reinstalled them and finished the vehicle. The customer was granted financial assistance through the dealership, Subaru of America and the customer paid $towards this repairThis was done as a one time goodwill gesture for customer satisfaction Its my understanding the guest now has her vehicle at a Subaru dealership in another city. Service advisor Rich states the connecting rods located in lower engine let loose causing major engine damage. Its possible the engine ran low on oil at some time or the oil change interval went too long Rich states the work we did on the exhaust valves are not related to the internally failed engine components now. The client is now in contact with Subaru of America and is seeking financial assistance from them on this repair as well. Since the failure is not related to the prior work we do not feel that we owe the client another vehicle or any monetary amount