Mike's Computer Shop

I have x $EnGenius access points that have not stayed stable since day 1; $worth of equipment that Mike's won't accept back because apparently I have to deal with EnGenius directly and RMA themOne is out of warranty (which I accept although am not happy that we cannot expect these devices to last > year) but the other will require phone calls, online forms and shipping costs..etc...pure hassle! I'm waiting for a call back from EnGenius Canada, but reading their returns policy, it says I'm liable for shipping fee..and also mentions a possible restocking fee...also they will not guarantee how long it will take....Nice customer service if I am relying on that for your business....unless you want to pay "A $non-refundable fee will be applied to each of advance replacement units" - Wow! The unit is only worth $ Also, I must accepts their terms before I can submit the device for RMA - and a potential $fee is they cannot replicate the issue - Otherwise I suppose my AP will be held hostage until I pay the fee, and likely return shipping - That's another chance I have to waste more money, yet be without WiFi Maybe that's pretty standard, but, if so, the standard is wrongIf I buy from a store and it's faulty, they should allow me bring it back in exchange for a working unitSimple and hassle free When buying stuff from Mike's you can opt to pay a fee so that if you want to return it there, you can...but that costs more money of course I found them personable to deal with and understand that they are known to give off a little attitude, but that's because I understand how customers can be unreasonable and difficult - I used to work in ITIn fact the last few times I was in there there were grumpy old guys complaining about their computers not being ready, etc...although maybe they had just cause...I can't say When all is said and done the situation is this: I have useless access points, I don't expect any resolution to this, but I look after IT issues for most of my friends, my own employer's office, and the public hall where these AP's are located, and I will never buy anything from Mike's again

[redacted] They don't offer any satisfaction warranty, the products are very bad quality, the only good thing is the shopping time it took only week to get my package, But I sold it for $ [redacted] but it cost me $ [redacted] becouse They don't accept retourn of the box is open, so when I opened I realized it was garbage with a good looking costume !! Don't buy here

Absolutely terrible customer service and unfriendlyI was just inquiring about buying a very expensive video card and their customer service is just automated copy paste responsesI'm not even sure if they read their emails just copy paste answers that I didn't ask
I'm surprised a company like this would use such cheap customer service and loose sales like mineI was trying to buy a 800$ video card my business should not have been irrevant to them

wrong diagnosis on a computer that cost in excess of $then another $to fix correctlythen issues with paypal and shipping to a local addressavoid if possible

***
They don't offer any satisfaction warranty, the products are very bad quality, the only good thing is the shopping time it took only week to get my package, But I sold it for $*** but it cost me $*** becouse They don't accept retourn of the box is open, so when I opened I realized it was garbage with a good looking costume !!
Don't buy here

I have x $EnGenius access points that have not stayed stable since day 1;
$worth of equipment that Mike's won't accept back because apparently I have to deal with EnGenius directly and RMA themOne is out of warranty (which I accept although am not happy that we cannot expect these devices to last > year) but the other will require phone calls, online forms and shipping costs..etc...pure hassle!
I'm waiting for a call back from EnGenius Canada, but reading their returns policy, it says I'm liable for shipping fee..and also mentions a possible restocking fee...also they will not guarantee how long it will take....Nice customer service if I am relying on that for your business....unless you want to pay "A $non-refundable fee will be applied to each of advance replacement units" - Wow! The unit is only worth $
Also, I must accepts their terms before I can submit the device for RMA - and a potential $fee is they cannot replicate the issue - Otherwise I suppose my AP will be held hostage until I pay the fee, and likely return shipping - That's another chance I have to waste more money, yet be without WiFi
Maybe that's pretty standard, but, if so, the standard is wrongIf I buy from a store and it's faulty, they should allow me bring it back in exchange for a working unitSimple and hassle free
When buying stuff from Mike's you can opt to pay a fee so that if you want to return it there, you can...but that costs more money of course
I found them personable to deal with and understand that they are known to give off a little attitude, but that's because I understand how customers can be unreasonable and difficult - I used to work in ITIn fact the last few times I was in there there were grumpy old guys complaining about their computers not being ready, etc...although maybe they had just cause...I can't say
When all is said and done the situation is this: I have useless access points,
I don't expect any resolution to this, but I look after IT issues for most of my friends, my own employer's office, and the public hall where these AP's are located, and I will never buy anything from Mike's again