Mike's Custom Mechanical, Inc.

Initial Business Response /* (1000, 14, 2015/10/07) */
We completely understand Mr ***'s concerns about having to wait for his rebates from the various sourcesUnfortunately this is the process and we cannot give him money we have no guarantee of receiving backAll rebate applicant
customers not only with our company but with all hvac companies go through this same process
I am sure by now Mr *** has received his rebates from all parties.so there should be no need to take this case any further
Thank you
Initial Consumer Rebuttal /* (2000, 16, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Shortly after filing this complaint with the Revdex.com I received a letter and the 2nd rebate form from Mike'sThey explained that the reason no one called back, responded to emails or filed the rebate paperwork was the office manager being out on maternity leave
By this time, I had fortunately made a copy of the only form they had sent me previously and the folks at Centerpoint were kind enough to give it rush treatment after I faxed them the copy
I completed the form not previously sent and was able to get both the Xcel and city rebates in a timely manner
The case is resolvedI hope to have better service should I ever require warranty or service for my furnace from Mike's

Initial Business Response /* (1000, 6, 2015/10/07) */
We want to sincerely apologize for the inconvenience experienced with the original installation of this systemDue to complications with staff and home life making various parties unavvalable is the reasoning for a delayed response to the
customer
However the a representative of the company spoke with Mrs *** before this complaint was submitted to the Revdex.com and advised that the company would be more then happy to resolve any issues with the install at no additional charge to the customerThat representative was then advised by the customer that they were refusing to allow the company to rectify any alleged errors and has refused to provide proof of said errorsAll of this is being alleged by unknown sources and cannot be assessed by our company
Due to the refusal of the customer to allow our company on premises or show written authoritative proof of wrongfully installed items from an inspector we cannot and will not accept this complaint as viable
Initial Consumer Rebuttal /* (3000, 8, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A representative from Mike's Custom Mechanical called our residence on September 22, The complaint was filed with the Revdex.com on September 18, 2015, four days prior to being contacted by Mike's Custom MechanicalAs stated in our complaint, we had tried to reach out to Mike's Custom Mechanical numerous times and never received a responseWe confirmed with the city that Mike's Custom Mechanical did unpermitted work and due to the many errors in the installation work done by Mike's Custom Mechanical, and the unprofessionalism displayed by not responding to their customer we decided that it was our right to have the work corrected by a reputable companyWe had contracted with a company to redo the unprofessional and unpermitted installation performed by Mike's Custom MechanicalThe work performed to correct improper installation and bring to code with proper permits includes: moving AC 18" from the house (it was installed 4" from house), UV protective cover to lineset for AC, fixing plenum coversion to canvas, sealing lineset holes in exterior of home, getting permits, and fixing venting (including replacing venting to furnace that Mike's Custom Mechanical removed)The venting to the furnace that was removed by Mike's Custom Mechanical had created an emergency situation as we were unable to utilize heat with the cold weather approaching
Final Consumer Response /* (3000, 11, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A representative from Mike's Custom Mechanical called our residence on September 22, The complaint was filed with the Revdex.com on September 18, 2015, four days prior to being contacted by Mike's Custom MechanicalAs stated in our complaint, we had tried to reach out to Mike's Custom Mechanical numerous times and never received a responseWe confirmed with the city that Mike's Custom Mechanical did unpermitted work and due to the many errors in the installation work done by Mike's Custom Mechanical, and the unprofessionalism displayed by not responding to their customer we decided that it was our right to have the work corrected by a reputable companyWe had contracted with a company to redo the unprofessional and unpermitted installation performed by Mike's Custom MechanicalThe work performed to correct improper installation and bring to code with proper permits includes: moving AC 18" from the house (it was installed 4" from house), UV protective cover to lineset for AC, fixing plenum coversion to canvas, sealing lineset holes in exterior of home, getting permits, and fixing venting (including replacing venting to furnace that Mike's Custom Mechanical removed)The venting to the furnace that was removed by Mike's Custom Mechanical had created an emergency situation as we were unable to utilize heat with the cold weather approaching