Mike's Custom Paint & Body

[redacted] March 19, 2018RE: Super Maks GroceriesMy firm represents ownership of the store that received the subject complaint. Upon review of the BBB complaint, store ownership investigated the matter and... made the following determinations. The store was selling the Sweet Water product on special at two for $1.00. The customer purchased two Strawberry Sweet Water products, left the store and then came back informing the clerk that the product was out of date. The customer was refunded, and the inventory was checked. The store has discontinued this product from its inventory.Sincerely, [redacted]

Tell us why here...To Whom It May ConcernRe: [redacted] *** To Whom It may Concern-Mrs [redacted] has been a patient in our practice for several years (to present) and has undergone botox and [redacted] injections on 5/24/12, 3/31/14, 6/22/15, 12/18/and finally on 4/15/ At her first visit she reviewed and signed a consent form for botox injection and she signed one for [redacted] injection on her visit on 12/18/ Both of these consent forms clearly document the risk of eyelid droop following injection This is not a common complication but is not by any means rare The patient was treated without incident four times and was very pleased When she developed the eyelid droop I saw her in the office as soon as she calledThe problem is temporary and can be mitigated using eye drops I wrote her a prescription for the eye drops but she chose note to use the drops At no time did she have an eye infection and the lid droop did not prevent her from workingWe have a standing office policy that we do not refund botox / disport patients who are unhappy We and other practices have found that people try to take advantage of this to avoid paying for the service I did offer to treat her the next time at no cost to offset any inconvenience but she declined that offer I think that I have extremely fair and reasonable with the patient Please do not hesitate to call if you have any questions [redacted] MD

Tell us why here...To Whom It May ConcernRe: *** *** To Whom It may Concern-Mrs *** has been a patient in our practice for several years (to present) and has undergone botox and *** injections on 5/24/12, 3/31/14, 6/22/15, 12/18/and finally on 4/15/16. At her first visit
she reviewed and signed a consent form for botox injection and she signed one for *** injection on her visit on 12/18/15. Both of these consent forms clearly document the risk of eyelid droop following injection. This is not a common complication but is not by any means rare. The patient was treated without incident four times and was very pleased. When she developed the eyelid droop I saw her in the office as soon as she calledThe problem is temporary and can be mitigated using eye drops. I wrote her a prescription for the eye drops but she chose note to use the drops. At no time did she have an eye infection and the lid droop did not prevent her from working. We have a standing office policy that we do not refund botox / disport patients who are unhappy . We and other practices have found that people try to take advantage of this to avoid paying for the service. I did offer to treat her the next time at no cost to offset any inconvenience but she declined that offer. I think that I have extremely fair and reasonable with the patient. Please do not hesitate to call if you have any questions. *** ** *** *** MD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** This does not resolve mine compliant because I could not work. I could not see. I lost a lot of money behind his mistake. Like the Drsaid I have been a good customer up until now. I came to look better not to look like a clown.and mine eye is no getting betterI just want my money back!!!!!!!! I am in the beauty business and now I look like a freak if it had been someone on TV they would have did things different. my eye may be a little thing to you BUT my eye is a very BIG thing to me!

*** * *** *** *** *** *** ***
*** ** ***
***March 19, 2018RE: Super Maks GroceriesMy firm represents ownership of the store that received the subject complaint Upon review of the Revdex.com complaint, store ownership investigated the matter and
made the following determinations The store was selling the Sweet Water product on special at two for $ The customer purchased two Strawberry Sweet Water products, left the store and then came back informing the clerk that the product was out of date The customer was refunded, and the inventory was checked The store has discontinued this product from its inventory.Sincerely,** *** ***