Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint You cannot state our opener was shot truthfully because you did not exam itWhen you witnessed it stop working and would only hum for a second then flash you stated "like it was common knowledge" that it was the main board failed and those are not able to be replaced and we will have to replace the entire openerOur other door opener did the exact same thing and the reputable company suspected the capacitor and opened up the cover and confirmed it was a simple $part replacementThey also told me that your "guess" that it was the board was wrongHe stated that if it was the main board it would do absolutely nothing and that they can replace the boardYou purposely mis-lead us to over charge us for things that were not neccassaryWe should only be required to pay for what needed done- not what you wanted to trump up to cheat us Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Like I stated in the past responses, our second garage door (identical opener) started doing the exact thing a couple weeks later- when we pushed the open button it would hum for a second or two then start flashingThis time we called a reputable garage door company and they examined the opener and found that the capacitor was bad which cost us about $We told them the other door started doing this a few weeks ago and the other company (your company) claimed without examining the opener that it was definitely a bad main board which cannot be replace and said our only option was to pay for a brand new openerThe reputable company said that your company just took advantage of us Regards, [redacted]
Often times repairing the opener can be as costly as relacing the opener, but with no guarantee of workso replacement of opener was recommended by our garage door expert, nothing misleading about that
To be Technically, by having another company come out and perform services you have voided your warranty, however we are still willing to uphold your warranty We will not give you a refundOften times repairing the opener can be as costly as replacing the opener, but with no guarantee of workso replacement of opener was recommended by our garage door expert,If our tech recommended a new opener, then that's what you needed There was no misrepresentations and we didn't sell you something you didn't need We have honored our end of the contract
This customer was given several options to choose from, Often times repairing the opener can be as costly as relacing the opener, but with no guarantee of workso replacement of opener was recommended by our garage door expert, complete with a year warrantyCustomer agreedThis customer had a second garage door opener that starting having issues and he had his neighbor come over and fix it for $Our company gives the best prices we can, but we can not match up to a "buddys" price Customer has a year warranty on the opener we installedThat means if the opener malfunctions in the next years our company will come out and replace it for free
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
You cannot state our opener was shot truthfully because you did not exam itWhen you witnessed it stop working and would only hum for a second then flash you stated "like it was common knowledge" that it was the main board failed and those are not able to be replaced and we will have to replace the entire openerOur other door opener did the exact same thing and the reputable company suspected the capacitor and opened up the cover and confirmed it was a simple $part replacementThey also told me that your "guess" that it was the board was wrongHe stated that if it was the main board it would do absolutely nothing and that they can replace the boardYou purposely mis-lead us to over charge us for things that were not neccassaryWe should only be required to pay for what needed done- not what you wanted to trump up to cheat us
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You are wrong! Your theory that "often times it is as costly to repair an opener is as expensive as replacing with a new one" was PROVEN wrong in this situationThe company that repaired my second opener cost $120~ and your replacement cost $430~Clearly you overcharged me $300~ for the same problemThe tech did not "advise" me that a replacement was "recommended"We were mislead to believe that was our only choice! That is my issue! Your tech never even opened up the garage door opener to examine itHe flat out told us he "knew" it was a bad mother board and those cannot be replacedWhen my second door did the exact same thing a week later I hired a reputable company and they actually pulled the cover off and found what they suspected- a bad electrical partI told him what your tech said and he made it clear that you have to actually open up the opener to verify what you suspectHe said the other companies tech had no idea what he was talking about with the mother boardNot only would it not do what mine was doing, but you can replace a mother boardHe said we were clearly scammedWe were cheated and you need to make it right
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I did some research and the average longevity of a garage door opener is yearsYou misrepresented the situation and had me replace the entire opener at years when it was a simple $repairI would be open to meeting in the middle since my opener was approximately half way through it's expected life
Regards,
*** ***
To be clear: Technically, by having another company come out and perform services you have voided your warranty, however we are still willing to uphold your warranty. We will not give you a refundOften times repairing the opener can be as costly as replacing the opener, but with no guarantee of work. so replacement of opener was recommended by our garage door expert,If our tech recommended a new opener, then that's what you needed. There was no misrepresentations and we didn't sell you something you didn't need. We have honored our end of the contract
This customer was given several options to choose from, Often times repairing the opener can be as costly as relacing the opener, but with no guarantee of work. so replacement of opener was recommended by our garage door expert, complete with a year warrantyCustomer agreedThis
customer had a second garage door opener that starting having issues and he had his neighbor come over and fix it for $Our company gives the best prices we can, but we can not match up to a "buddys" price
Customer has a year warranty on the opener we installedThat means if the opener malfunctions in the next years our company will come out and replace it for free
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Like I stated in the past responses, our second garage door (identical opener) started doing the exact thing a couple weeks later- when we pushed the open button it would hum for a second or two then start flashingThis time we called a reputable garage door company and they examined the opener and found that the capacitor was bad which cost us about $We told them the other door started doing this a few weeks ago and the other company (your company) claimed without examining the opener that it was definitely a bad main board which cannot be replace and said our only option was to pay for a brand new openerThe reputable company said that your company just took advantage of us.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Telling me what the warranty is on the opener in no way addresses my complaintWe were mislead to believe that a complete replacement was required which cost us several hundred dollars more than what was neededThis is completely unacceptable response
Regards,
*** ***
Often times repairing the opener can be as costly as relacing the opener, but with no guarantee of work. so replacement of opener was recommended by our garage door expert, nothing misleading about that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
We did not use a "buddy" next doorA friend of ours recommended a reputable service provider that came out and properly diagnosed the same issue our other door was having and it was a simple minute job to replace the capacitor for $I have attached a copy of the bill from the company that properly diagnosed and repaired our garage door opener
Regards,
*** ***
Bottom line- your opener was shot, it needed to be replaced so we replaced itCan't see the logic in refunding you for an opener that is installed and working properly in your home
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The business did not address my comments about overselling or other misrepresentationsAll they did was go on and on about the warrantyI would like a clearer explanation and responseThank you
Regards,
*** ***
Customer has a year warranty on the opener we installedThat means if the opener malfunctions in the next years our company will come out and replace it for free
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint You cannot state our opener was shot truthfully because you did not exam itWhen you witnessed it stop working and would only hum for a second then flash you stated "like it was common knowledge" that it was the main board failed and those are not able to be replaced and we will have to replace the entire openerOur other door opener did the exact same thing and the reputable company suspected the capacitor and opened up the cover and confirmed it was a simple $part replacementThey also told me that your "guess" that it was the board was wrongHe stated that if it was the main board it would do absolutely nothing and that they can replace the boardYou purposely mis-lead us to over charge us for things that were not neccassaryWe should only be required to pay for what needed done- not what you wanted to trump up to cheat us Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Like I stated in the past responses, our second garage door (identical opener) started doing the exact thing a couple weeks later- when we pushed the open button it would hum for a second or two then start flashingThis time we called a reputable garage door company and they examined the opener and found that the capacitor was bad which cost us about $We told them the other door started doing this a few weeks ago and the other company (your company) claimed without examining the opener that it was definitely a bad main board which cannot be replace and said our only option was to pay for a brand new openerThe reputable company said that your company just took advantage of us Regards, [redacted]
Often times repairing the opener can be as costly as relacing the opener, but with no guarantee of workso replacement of opener was recommended by our garage door expert, nothing misleading about that
To be Technically, by having another company come out and perform services you have voided your warranty, however we are still willing to uphold your warranty We will not give you a refundOften times repairing the opener can be as costly as replacing the opener, but with no guarantee of workso replacement of opener was recommended by our garage door expert,If our tech recommended a new opener, then that's what you needed There was no misrepresentations and we didn't sell you something you didn't need We have honored our end of the contract
This customer was given several options to choose from, Often times repairing the opener can be as costly as relacing the opener, but with no guarantee of workso replacement of opener was recommended by our garage door expert, complete with a year warrantyCustomer agreedThis customer had a second garage door opener that starting having issues and he had his neighbor come over and fix it for $Our company gives the best prices we can, but we can not match up to a "buddys" price Customer has a year warranty on the opener we installedThat means if the opener malfunctions in the next years our company will come out and replace it for free
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
You cannot state our opener was shot truthfully because you did not exam itWhen you witnessed it stop working and would only hum for a second then flash you stated "like it was common knowledge" that it was the main board failed and those are not able to be replaced and we will have to replace the entire openerOur other door opener did the exact same thing and the reputable company suspected the capacitor and opened up the cover and confirmed it was a simple $part replacementThey also told me that your "guess" that it was the board was wrongHe stated that if it was the main board it would do absolutely nothing and that they can replace the boardYou purposely mis-lead us to over charge us for things that were not neccassaryWe should only be required to pay for what needed done- not what you wanted to trump up to cheat us
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
You are wrong! Your theory that "often times it is as costly to repair an opener is as expensive as replacing with a new one" was PROVEN wrong in this situationThe company that repaired my second opener cost $120~ and your replacement cost $430~Clearly you overcharged me $300~ for the same problemThe tech did not "advise" me that a replacement was "recommended"We were mislead to believe that was our only choice! That is my issue! Your tech never even opened up the garage door opener to examine itHe flat out told us he "knew" it was a bad mother board and those cannot be replacedWhen my second door did the exact same thing a week later I hired a reputable company and they actually pulled the cover off and found what they suspected- a bad electrical partI told him what your tech said and he made it clear that you have to actually open up the opener to verify what you suspectHe said the other companies tech had no idea what he was talking about with the mother boardNot only would it not do what mine was doing, but you can replace a mother boardHe said we were clearly scammedWe were cheated and you need to make it right
Regards,
*** ***
We fully intend to honor your warranty but will not refund you for the opener
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I did some research and the average longevity of a garage door opener is yearsYou misrepresented the situation and had me replace the entire opener at years when it was a simple $repairI would be open to meeting in the middle since my opener was approximately half way through it's expected life
Regards,
*** ***
To be clear: Technically, by having another company come out and perform services you have voided your warranty, however we are still willing to uphold your warranty. We will not give you a refundOften times repairing the opener can be as costly as replacing the opener, but with no guarantee of work. so replacement of opener was recommended by our garage door expert,If our tech recommended a new opener, then that's what you needed. There was no misrepresentations and we didn't sell you something you didn't need. We have honored our end of the contract
This customer was given several options to choose from, Often times repairing the opener can be as costly as relacing the opener, but with no guarantee of work. so replacement of opener was recommended by our garage door expert, complete with a year warrantyCustomer agreedThis
customer had a second garage door opener that starting having issues and he had his neighbor come over and fix it for $Our company gives the best prices we can, but we can not match up to a "buddys" price
Customer has a year warranty on the opener we installedThat means if the opener malfunctions in the next years our company will come out and replace it for free
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Like I stated in the past responses, our second garage door (identical opener) started doing the exact thing a couple weeks later- when we pushed the open button it would hum for a second or two then start flashingThis time we called a reputable garage door company and they examined the opener and found that the capacitor was bad which cost us about $We told them the other door started doing this a few weeks ago and the other company (your company) claimed without examining the opener that it was definitely a bad main board which cannot be replace and said our only option was to pay for a brand new openerThe reputable company said that your company just took advantage of us.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Telling me what the warranty is on the opener in no way addresses my complaintWe were mislead to believe that a complete replacement was required which cost us several hundred dollars more than what was neededThis is completely unacceptable response
Regards,
*** ***
Often times repairing the opener can be as costly as relacing the opener, but with no guarantee of work. so replacement of opener was recommended by our garage door expert, nothing misleading about that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
We did not use a "buddy" next doorA friend of ours recommended a reputable service provider that came out and properly diagnosed the same issue our other door was having and it was a simple minute job to replace the capacitor for $I have attached a copy of the bill from the company that properly diagnosed and repaired our garage door opener
Regards,
*** ***
Bottom line- your opener was shot, it needed to be replaced so we replaced itCan't see the logic in refunding you for an opener that is installed and working properly in your home
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The business did not address my comments about overselling or other misrepresentationsAll they did was go on and on about the warrantyI would like a clearer explanation and responseThank you
Regards,
*** ***
Customer has a year warranty on the opener we installedThat means if the opener malfunctions in the next years our company will come out and replace it for free