Mike's Handyman

Revdex.com: I have reviewed the response made by the consumer in reference to complaint ID 12282631, and find that arbitration is necessary Good Morning - I just spoke with Shay B***, VP of Davis Roofing Co., Inc and he said you can proceed with arbitration.Let us know what our next step is.Thank you.Samantha Davis Roofing Co., Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

[redacted] - Also for [redacted] - Since our last repair on 6/5/ Ms [redacted] has not called in to Davis Roofing to report any additional leaks or isssues with her roof If noone calls we do not know there are issuesThank youSamantha C [redacted] Davis Roofing Co [redacted]

I am rejecting this response because:The information is inaccurateI am not sure what upside down insulation isThe [redacted] representative [redacted] did come and was shown areas of the attic plywood that have been wet and are stainedHe asked The Davis rep if they had tested the plywood for moisture and the rep stated noDavis has in their posession photos taken of the areas in the attic that were stained the first time they were asked to come outIf you were to compare then and now you would see that the stained areas are different now which eliminates the "upside down" insulation theoryIt would be impossible for enough moisture to collect in this ventilated space to penetrate fiberglass insulation and be wicked up into the plywood to stain it as it isThe house was never totally unoccupied to my knowledge

Due to excessive rain in our area Davis Roofing Co. has and continues to be 4+ weeks out for repairs. Our repairmen went out to Mr. [redacted] 's home 5/30/2017. At that time the repairmen installed new metal on front of 3 dormers and added 1 piece of step flashing at corners. ... Also installed was new metal around chimney abd 3 piece step flashing. It is Davis Roofing Companie's understanding that all issues have been resolved and this complaint should be closed.

I am rejecting this response because: Based on the letter from *** *** ** *** ** I am requesting a full refund from Davis Roofing

Due to excessive rain in our area Davis Roofing Cohas and continues to be 4+ weeks out for repairs. Our repairmen went out to Mr***'s home 5/30/2017. At that time the repairmen installed new metal on front of dormers and added piece of step flashing at corners.
Also installed was new metal around chimney abd piece step flashing. It is Davis Roofing Companie's understanding that all issues have been resolved and this complaint should be closed

Davis Roofing Coinstalled a new roof for *** *** on 2/13/17. Our repairman have been out to Ms***'s home several times since the installment. Our final visit resulted in Davis Roofing Corepairing a pre-existing issue meaning prior to Davis Roofing installing the new roof
This resulted in removing sections of the newly installed shingles and removed the buckled plywood. The original plywood did not have plywood clips between sheeting on inch center causing bucklesDavis Roofing Cofixed this issue and then replace new shingles and installed new plywood at no charge Davis Roofing also addressed the issue of previous roof installer prior to Davis Roofing where the ridgevent area was cut too wide. Davis Roofing Coinstalled new ridge vent and seal ridge to fix this issue as well at no charge. Upon completion the customer verbally was satisfied and said she would remove the complaint @ the Revdex.com

Initial Business Response /* (1000, 11, 2015/01/09) */
All issues have been resolved, they were resolved before the end of The problem was we were at the mercy of the skylight distributorOnce the skylights come in we installed them
Initial Consumer Rebuttal /* (3000, 13, 2015/01/12)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
While we are satisfied with the installed skylights, the lack of communication and updates with us over an entire year is not an issue of the skylight distributorWe also learned after the fact that the new shingles installed around the skylights could not be matched with the rest of the roof, which is not a great lookNor did the company offer to repair the skylight well that was damaged due to the leaking of the old cracked skylightWe used another company to make those repairs

I am rejecting this response because:The information is inaccurateI am not sure what upside down insulation isThe *** representative *** *** did come and was shown areas of the attic plywood that have been wet and are stainedHe asked The Davis rep if they had tested the plywood for moisture and the rep stated noDavis has in their posession photos taken of the areas in the attic that were stained the first time they were asked to come outIf you were to compare then and now you would see that the stained areas are different now which eliminates the "upside down" insulation theoryIt would be impossible for enough moisture to collect in this ventilated space to penetrate fiberglass insulation and be wicked up into the plywood to stain it as it isThe house was never totally unoccupied to my knowledge

*** - Also for *** *** - Since our last repair on 6/5/2017. Ms*** has not called in to Davis Roofing to report any additional leaks or isssues with her roof. If noone calls we do not know there are issuesThank youSamantha C*** Davis Roofing Co***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it

Davis Roofing Corep Stevie M*** as well as a rep from ***, our shingle supplier, went out to *** ***'s home and inspected her roof installed by Davis Roofing. After inspection it was determined that there were no issues directly related to the roof replacement. There are no leaks as well. The only additional information that was provided to me is that Ms***'s house sat empty for approximately years and the insulation in her home was installed upside down. With this being said we feel like with the insulation being upside down is what is causing the moisture in her ceiling area. If you have any additional questions please let me know Thank you Samantha C*** Davis Roofing Co., Inc*** ** *** *** *** ** *** ***

Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID 12282631, and find that arbitration is necessary
Good Morning - I just spoke with Shay B***, VP of Davis Roofing Co., Inc. and he said you can proceed with arbitration.Let us know what our next step is.Thank you.Samantha Davis Roofing Co., Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***, and find that arbitration is necessary
Sincerely,
*** ***