Mike's Home Pool & Spa Service

There is not anything is Ms [redacted] 's response to respond to as she does not give any reasons for rejecting Fishel's response or any new information For that reason Fishel stands by its original response and feels it still accurately states the reason for not accepting liability in this matter Fishel verified through its GPS system its truck was not speeding, investigated and determined that the trailer in question was empty and the pictures submitted by Ms [redacted] while showing some scratches, does not appear to show any damage indicative of debris hitting it while flying off a moving trailer Fishel also did not receive any complaints from any other drivers that day regarding debris

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

To whom it may concern,Ms [redacted] reported an alleged incident wherein she states one of our vehicles was "spraying" debris all over the road while speeding.Once the report was received, our company promptly spoke with Ms [redacted] regarding this alleged incident Ms [redacted] indicated that our truck was speeding and "dirt" was flying off the truck and into her car She was advised that the incident would be investigated and a liability decision would be made She was also advised that The Fishel Company has GPS in all vehicles and that we can track the speed of our vehicles At the end of the call, Ms [redacted] was advised that liability would be investigated and no promises were made.Upon completion of the call with Ms [redacted] , our GPS on the alleged truck was checked At no time on May 15, 2015, was our truck speeding GPS report shows the truck actually going at or below the speed limit around the time of Ms [redacted] 's complaint Also, at the time of Ms [redacted] 's complaint, our driver indicates that the trailer was clean and his passenger confirmed that it was clean as they were on their way to pick up a piece of equipment.Ms [redacted] was driving a Chevy Malibu She complains of rocks hitting the windshield so hard that she thought it was going to crack This would indicate that debris was hitting the FRONT of her vehicle After looking at the pictures, which I have attached, it is our opinion that the damage to the side of her vehicle is not consistent with her initial report In addition, the damages she alleges do not appear consistent with rocks being thrown at her vehicle Since our vehicle was stated to be in clean condition AND was not speeding, it is our opinion that the "debris" Ms [redacted] is alleging appears to be on of the hazards of driving Based on our conversation with Ms [redacted] , our conversation with our driver, our review of the GPS reports, and review of the photographs submitted by Ms [redacted] , we have formally denied liability in this matter Ms [redacted] has been advised that if she disagree's with our liability decision to submit any additional information she may have and it will be reviewed.Thank you If you should have any questions or concerns, please do not hesitate to contact me directly[redacted] ***Claims Administrator###-###-####

Repair work at said property has been completed

To whom it may concern,Ms*** reported an alleged incident wherein she states one of our vehicles was "spraying" debris all over the road while speeding.Once the report was received, our company promptly spoke with Ms*** regarding this alleged incident Ms*** indicated that
our truck was speeding and "dirt" was flying off the truck and into her car She was advised that the incident would be investigated and a liability decision would be made She was also advised that The Fishel Company has GPS in all vehicles and that we can track the speed of our vehicles At the end of the call, Ms*** was advised that liability would be investigated and no promises were made.Upon completion of the call with Ms***, our GPS on the alleged truck was checked At no time on May 15, 2015, was our truck speeding GPS report shows the truck actually going at or below the speed limit around the time of Ms***'s complaint Also, at the time of Ms***'s complaint, our driver indicates that the trailer was clean and his passenger confirmed that it was clean as they were on their way to pick up a piece of equipment.Ms*** was driving a Chevy Malibu She complains of rocks hitting the windshield so hard that she thought it was going to crack This would indicate that debris was hitting the FRONT of her vehicle After looking at the pictures, which I have attached, it is our opinion that the damage to the side of her vehicle is not consistent with her initial report In addition, the damages she alleges do not appear consistent with rocks being thrown at her vehicle Since our vehicle was stated to be in clean condition AND was not speeding, it is our opinion that the "debris" Ms*** is alleging appears to be on of the hazards of driving Based on our conversation with Ms***, our conversation with our driver, our review of the GPS reports, and review of the photographs submitted by Ms***, we have formally denied liability in this matter Ms*** has been advised that if she disagree's with our liability decision to submit any additional information she may have and it will be reviewed.Thank you If you should have any questions or concerns, please do not hesitate to contact me directly.*** ***Claims Administrator###-###-####

There is not anything is Ms***'s response to respond to as she does not give any reasons for rejecting Fishel's response or any new information For that reason Fishel stands by its original response and feels it still accurately states the reason for not accepting liability in this matter Fishel verified through its GPS system its truck was not speeding, investigated and determined that the trailer in question was empty and the pictures submitted by Ms*** while showing some scratches, does not appear to show any damage indicative of debris hitting it while flying off a moving trailer Fishel also did not receive any complaints from any other drivers that day regarding debris

Our supervisor met with the homeowner on Friday July We had a crew with him to complete the repairsHomeowner was satisfied with the repairs when our crews leftWe are happy to investigate any other outstanding issues if any are noted

Crew followed up with claimant and performed services that show Team Fishel is not liable for the damages Homeowner statedHomeowner satisfied with the work we performed

the sidewalk was poured the week of July However, no one has been back to remove frame of sidewalk or the barriers they put up Yard has not been restored No topsoil has been delivered or spread not has grass been planted

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

At this time, I don't have a report for the alleged damages from our Pennsylvania locationAt this time, we are not accepting or denying liability until the internal investigation occurs. We will need at least business days from today, to conduct an investigation to respond to the
claimant