Mike's Lock & Key

From: Dane C [redacted] Date: Thu, Mar 31, at 1:PMSubject: PV Euro Market (Complaint ID [redacted] )To: "***[email protected]" Dear ***, After reviewing your letter that was mailed to us regarding to a complaint that has been submitted to your organization I would like to respond and correct this issue immediatelyThe item purchased by the customer's husband is a product that is widely favored by our ethnic customersThe reason that our sales associate did not refund this item is because there was absolutely nothing wrong with this product other than the fact that the customer's wife did not like the taste of itThis product was not "rancid" like described by the customer's wife in the complaint Since we are a small family run business we do not offer a "no questions asked return policy" like most other larger businessWe simply would not be able to to stay in business if we returned every item that did not satisfy a particular customer's taste requirementThis was simply a misunderstanding with the product that the customer purchasedWe have never had a issue with this product in the past since this is a dry-cured and smoked "ready to eat" baconSince this is not a raw meat product it is nearly impossible for this product to become "rancid" even if it is left unrefrigerated for a long period of time Without going into further detail we would like to offer the customer a full refund and we apologize for any dissatisfaction that the customer has experience with our company or our products In order to resolve this issue we would like to mail the customer a check for a full refund in the amount of $ Please let us know if we need to contact the customer directly or if your organization will do that for usWe strive everyday to keep our customers fully satisfied and we intend to continue operating our business with that in mind Regards, Dane C [redacted] PV Euro Market (440)888- WPleasant Valley Rd Parma,Oh Follow us on Facebook: https://www.facebook.com/pages/PV-Euro-Market/

I represent some commercial property owners in nearby Magnolia, AR I got Mike's Lock and Key from a local Ace Hardware store and called to get a commercial tenant's front door lock fixed Mike's Lock and Key did fix the lock, cleaned and repinned so that it was in working order However, when I got the bill, we were charged driving time of hours at $per hr plus labor of hour of $per hrSubtotal of $Plus tax of $= $183.56, and this repair was not even a new lockNo warranty on the repinned lock either I talked to the owner, because the driving time to Magnolia from Camden is 1Hr minmaxHe did bring someone with him so there were people who shared the total amtbilledWe did not resolve the issue, I mailed to total payment and it does not surprise me to read that Mike's Lock and Key is not Revdex.com Accredited

From: Dane C*** Date: Thu, Mar 31, at 1:PMSubject: PV Euro Market (Complaint ID ***)To: "***[email protected]"
Dear ***,
After reviewing your letter that was mailed to us regarding to a complaint that has been submitted to
your organization I would like to respond and correct this issue immediatelyThe item purchased by the customer's husband is a product that is widely favored by our ethnic customersThe reason that our sales associate did not refund this item is because there was absolutely nothing wrong with this product other than the fact that the customer's wife did not like the taste of itThis product was not "rancid" like described by the customer's wife in the complaint
Since we are a small family run business we do not offer a "no questions asked return policy" like most other larger businessWe simply would not be able to to stay in business if we returned every item that did not satisfy a particular customer's taste requirementThis was simply a misunderstanding with the product that the customer purchasedWe have never had a issue with this product in the past since this is a dry-cured and smoked "ready to eat" baconSince this is not a raw meat product it is nearly impossible for this product to become "rancid" even if it is left unrefrigerated for a long period of time
Without going into further detail we would like to offer the customer a full refund and we apologize for any dissatisfaction that the customer has experience with our company or our products. In order to resolve this issue we would like to mail the customer a check for a full refund in the amount of $
Please let us know if we need to contact the customer directly or if your organization will do that for usWe strive everyday to keep our customers fully satisfied and we intend to continue operating our business with that in mind
Regards,
Dane C***
PV Euro Market
(440)888-
WPleasant Valley Rd
Parma,Oh
Follow us on Facebook:
https://www.facebook.com/pages/PV-Euro-Market/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I wanted to add that my husband thought that the product did not taste right either It did taste bad, no matter what the business owner says However, we will be satisfied with a refund sent through you to us, not directly from the business Thank you for you assistance with this
Regards,
*** ***

I represent some commercial property owners in nearby Magnolia, AR
I got Mike's Lock and Key from a local Ace Hardware store and called to get a
commercial tenant's front door lock fixed
Mike's Lock and Key did fix the lock, cleaned and repinned so that it was in working
order
However, when I got the bill, we were charged driving time of hours at $per hr
plus labor of hour of $per hrSubtotal of $Plus tax of $= $183.56,
and this repair was not even a new lockNo warranty on the repinned lock either
I talked to the owner, because the driving time to Magnolia from Camden is 1Hr
minmaxHe did bring someone with him so there were people who shared the
total amtbilledWe did not resolve the issue, I mailed to total payment and it does
not surprise me to read that Mike's Lock and Key is not Revdex.com Accredited