Thank you for sending this complaint to our office.We have now had complaints from Ms [redacted] .? The first complaint was made in October 2016.? At that time we apologized for the problem she had at our restaurant and sent her Complimentary meal certificates which she promptly mailed back to us saying she felt she should have received more compensation.? On? June 6, ? she again complained to the Guest Line at Perkins.? Our office again spoke with Ms [redacted] on? June 7TH ? and we once again apologized for what she felt was a bad meal.? She did not notify the server at the time that there was an issue with her meal.? She asked for a copy of the receipt from her meal as she felt she was also overcharged.? We immediately sent her the copy as per her request and followed up leaving her a voice mail on June and June 12th.? She did not return our calls.? She had originally asked for a cash refund which is against our company policy.? We do not provide cash refunds but are willing to send her more complimentary certificates if she is interested.? Please advise.Dave [redacted] , Owner
I am rejecting this response because:It is nothing but excuses and I shouldn't be made to feel guilty over my complaint and I did give this restaurant many chances and even when things were cold or went wrong it wasn't just me it was other people with me and their mealsLike I said in first complaint, I couldn't notify the waitress right away because she was not around and I wasn't going to chase her down to tell her about the food which is why I went to the manager and the manager should have done something about it like any manager of any other restaurant would.I won't be going back and will just write my review on my experienceDave is clearly unprofessional, and nothing will change even after going to the Revdex.com to state my case
Thank you for sending this complaint to our office.We have now had complaints from Ms***. The first complaint was made in October 2016. At that time we apologized for the problem she had at our restaurant and sent her Complimentary meal certificates which she promptly mailed
back to us saying she felt she should have received more compensation. On June 6, she again complained to the Guest Line at Perkins. Our office again spoke with Ms*** on June 7TH and we once again apologized for what she felt was a bad meal. She did not notify the server at the time that there was an issue with her meal. She asked for a copy of the receipt from her meal as she felt she was also overcharged. We immediately sent her the copy as per her request and followed up leaving her a voice mail on June and June 12th. She did not return our calls. She had originally asked for a cash refund which is against our company policy. We do not provide cash refunds but are willing to send her more complimentary certificates if she is interested. Please advise.Dave ***, Owner
Thank you for sending this complaint to our office.We have now had complaints from Ms [redacted] .? The first complaint was made in October 2016.? At that time we apologized for the problem she had at our restaurant and sent her Complimentary meal certificates which she promptly mailed back to us saying she felt she should have received more compensation.? On? June 6, ? she again complained to the Guest Line at Perkins.? Our office again spoke with Ms [redacted] on? June 7TH ? and we once again apologized for what she felt was a bad meal.? She did not notify the server at the time that there was an issue with her meal.? She asked for a copy of the receipt from her meal as she felt she was also overcharged.? We immediately sent her the copy as per her request and followed up leaving her a voice mail on June and June 12th.? She did not return our calls.? She had originally asked for a cash refund which is against our company policy.? We do not provide cash refunds but are willing to send her more complimentary certificates if she is interested.? Please advise.Dave [redacted] , Owner
I am rejecting this response because:It is nothing but excuses and I shouldn't be made to feel guilty over my complaint and I did give this restaurant many chances and even when things were cold or went wrong it wasn't just me it was other people with me and their mealsLike I said in first complaint, I couldn't notify the waitress right away because she was not around and I wasn't going to chase her down to tell her about the food which is why I went to the manager and the manager should have done something about it like any manager of any other restaurant would.I won't be going back and will just write my review on my experienceDave is clearly unprofessional, and nothing will change even after going to the Revdex.com to state my case
Thank you for sending this complaint to our office.We have now had complaints from Ms***. The first complaint was made in October 2016. At that time we apologized for the problem she had at our restaurant and sent her Complimentary meal certificates which she promptly mailed
back to us saying she felt she should have received more compensation. On June 6, she again complained to the Guest Line at Perkins. Our office again spoke with Ms*** on June 7TH and we once again apologized for what she felt was a bad meal. She did not notify the server at the time that there was an issue with her meal. She asked for a copy of the receipt from her meal as she felt she was also overcharged. We immediately sent her the copy as per her request and followed up leaving her a voice mail on June and June 12th. She did not return our calls. She had originally asked for a cash refund which is against our company policy. We do not provide cash refunds but are willing to send her more complimentary certificates if she is interested. Please advise.Dave ***, Owner