[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Monday, May 25, 4:PM To: drteam Cc: '*** *** *** *** Subject: Revdex.com in regards to complaint #*** Too Whom It May Concern We have contacted the customer *** ***We were able to come to a reasonable solution regarding her
complaintWe have refunded her a check for the amount of $That amount was the charge that another person or plumber charged, even though Ms *** did not have a receiptWe normally ask for a receipt when refunding an amount, however due to our staff misplacing a work order we felt that she had reason to call someone elseWe did speak to her about how coupons are applied and also about our Company policy regarding “ Our Promise “ and explained how we handle these situationsMs*** was appreciative of the returned call. In regards to the delay in handling this call personally had to do with being away for about weeks on personal mattersWe hope to retrieve these calls in a timely manner and certainly appreciate the opportunity to resolve these issues with not only our Customers but with the Revdex.comSincerely, Mike Jr
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Monday, May 25, 4:PM To: drteam Cc: '*** *** *** *** Subject: Revdex.com in regards to complaint #*** Too Whom It May Concern We have contacted the customer *** ***We were able to come to a reasonable solution regarding her
complaintWe have refunded her a check for the amount of $That amount was the charge that another person or plumber charged, even though Ms *** did not have a receiptWe normally ask for a receipt when refunding an amount, however due to our staff misplacing a work order we felt that she had reason to call someone elseWe did speak to her about how coupons are applied and also about our Company policy regarding “ Our Promise “ and explained how we handle these situationsMs*** was appreciative of the returned call. In regards to the delay in handling this call personally had to do with being away for about weeks on personal mattersWe hope to retrieve these calls in a timely manner and certainly appreciate the opportunity to resolve these issues with not only our Customers but with the Revdex.comSincerely, Mike Jr