He responded previously that his "verbal" agreement was with [redacted] **., Riverside, RI, but it was our tree on [redacted] **., Riverside, Ri that was completely taken down, removed without our knowledge or permission!! We disagree with Mike's, they knew they were entering another premises, trespassing on the property of [redacted] and [redacted] The workers lied over and over again to me, [redacted] , see previous first complaint If this is not resolved by Mike's Tree Serv this matter will be taken to the Attorney Generals Office, who I have already contacted, police also contacted and filed a report for trespassing Next complaint against aborist license, then Consumer Reporter from TV station From there our lawyer This is my response
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
During he estimate of this job, the customer was told that we would try to fit his job in for that coming Saturday - there were already other jobs in line - if we could not accommodate Mr [redacted] for Saturday we would get back to him with a day and time of our arrival - the scope of the job had already been discussed and agreed to with the customerUnfortunately, we could not fit his job in for that SaturdayMr [redacted] called repeatedly the office staff and was told that they would pass on his message to [redacted] and get back to himMr [redacted] continued to call and badger the staffIt was decided that ***'s Tree would not take on Mr***'s job for fear that his behavior would continue and there would be no pleasing this customerAfter a few calls later, we agreed to do his job and for $cheaper than other quotes he had gottenPart of the issue is that Mr [redacted] wanted more stumps ground than originally agreed toRegarding the condition of the lawnDue to the placement of the trees, Mr [redacted] was told that our equipment would have to access the area by driving on his lawn - this was discussed and agreed to by Mr***Our crews do everything they can to avoid any lawn damagesFrom time to time these damages can not be avoidedWe did offer Mr [redacted] the materials to fix his lawnIf Mr [redacted] was not happy with the tree service or the customer service he received he could have called into the office and asked to speak with the Office Manager and his situation would have been handledIf he had damages to his lawn that was not handled he did(as all customers do) receive insurance certificate information whereby he was able to file a claimAny customer who is not satisfied with the work completed, to the extent Mr [redacted] outlines, would not have paid his bill in full on the same day the work was completedWe have tried to help Mr [redacted] and offered materials to fix his lawn in April To date we consider this account and complaint closed
Please accept this email as a formal document that we were hired by: [redacted] to perform tree svc as verbally discussed and agreed to on 08/25/Please be advised that [redacted] was not our customerThank you [redacted]
He responded previously that his "verbal" agreement was with [redacted] **., Riverside, RI, but it was our tree on [redacted] **., Riverside, Ri that was completely taken down, removed without our knowledge or permission!! We disagree with Mike's, they knew they were entering another premises, trespassing on the property of [redacted] and [redacted] The workers lied over and over again to me, [redacted] , see previous first complaint If this is not resolved by Mike's Tree Serv this matter will be taken to the Attorney Generals Office, who I have already contacted, police also contacted and filed a report for trespassing Next complaint against aborist license, then Consumer Reporter from TV station From there our lawyer This is my response
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
During he estimate of this job, the customer was told that we would try to fit his job in for that coming Saturday - there were already other jobs in line - if we could not accommodate Mr [redacted] for Saturday we would get back to him with a day and time of our arrival - the scope of the job had already been discussed and agreed to with the customerUnfortunately, we could not fit his job in for that SaturdayMr [redacted] called repeatedly the office staff and was told that they would pass on his message to [redacted] and get back to himMr [redacted] continued to call and badger the staffIt was decided that ***'s Tree would not take on Mr***'s job for fear that his behavior would continue and there would be no pleasing this customerAfter a few calls later, we agreed to do his job and for $cheaper than other quotes he had gottenPart of the issue is that Mr [redacted] wanted more stumps ground than originally agreed toRegarding the condition of the lawnDue to the placement of the trees, Mr [redacted] was told that our equipment would have to access the area by driving on his lawn - this was discussed and agreed to by Mr***Our crews do everything they can to avoid any lawn damagesFrom time to time these damages can not be avoidedWe did offer Mr [redacted] the materials to fix his lawnIf Mr [redacted] was not happy with the tree service or the customer service he received he could have called into the office and asked to speak with the Office Manager and his situation would have been handledIf he had damages to his lawn that was not handled he did(as all customers do) receive insurance certificate information whereby he was able to file a claimAny customer who is not satisfied with the work completed, to the extent Mr [redacted] outlines, would not have paid his bill in full on the same day the work was completedWe have tried to help Mr [redacted] and offered materials to fix his lawn in April To date we consider this account and complaint closed
Please accept this email as a formal document that we were hired by: [redacted] to perform tree svc as verbally discussed and agreed to on 08/25/Please be advised that [redacted] was not our customerThank you [redacted]