Mike's Repair Service

In response to Mr***'s latest letter, we are sending a checkmade out in the amount of $Check number is *** and isdated 10-24-It includes the amount approved by LS underwarranty ($321.00) and an additional $as offered by myself assettlement for Mr& Mrs***'s troubles in this matterWith this,Mike's Repair Service considers this matter closed and settled in full.Thank you and good day **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, detai** of the offer I reviewed appear below.In response to Mike's Repair's last rebuttal, nothing of mine has changedThe original question to start is simple, did Mike's Repair ask me to try and find a local welder to fix the hydraulic ram of the loader, as it would save money on transportation? The answer is yesDid I tell *** *** that no one would touch a warranty hydraulic ram? YesDid *** tell me that he had a friend in Green Bay Wisconsin that might be able to weld it? YesDid *** Tell me after nearly two weeks of no contact, when I called him, state that his friend's son had answered the phone and explained to *** that his father had passed away a year previously from cancer? YesIn just those facts above, that was *** giving me authorization to have someone other than him take care of the Ram, in an attempt to save me some transportation moneyI agree to that whole heartedlyBut at no time in his attempts to have someone esle fix it, did he say that if HE doesn't do the work, then I may not be compensatedAt no point was he persistent to be the one who wanted to fix itWhen I spoke with him about finding transportation, at no point did he tell me he couldn't find any, he stated he would check with his drivers, but never got back to meI called and ASKED HIM if I could take it to one of the tractor repair companies locally and he said yesWhen I received the quote for repair, I called *** and told him, we discusses how he thought it was high, but the warranty would cover it all except the travelI agreed to that! That is why they had the authorization to fix from me Again at no point did he relay to me that I would be at risk of not getting refunded if he did not do the workThis was important to me as I needed that money back for bills! I even asked him when I submitted the claim how long before they send it back and he said 2-business daysAgain never stating that it would not be covered or that there was any issue upcomingAs far as me using *** ***, there are only two companies up here that was recommended, the first, a *** *** Dealer refused due to issues of payment from other dealersThe second place I went was *** ***, who said they would do it, but it had to be direct payAs far as my judgment issues, I was under the impression the whole time that I was dealing with *** *** as an honorable dealer, hence me driving over hours to buy from him when there is another ** dealer miles closerI took it to that dealer to get fixed, because they were able to fix it and my primary dealer never said anything against it!! I may be off on the amount for transportation, but at no time was $discussed, but if it was, it still would have been cheaper than the $I paid out of pocket, I mean really?!?!?! I will pay $out of pocket for a repair, risk no or little money back for compensation, then hope for a return, or pay Mikes an alleged $for transportation and have no other bill? I was able to comment on his repairs due to the fact that he stated that he had never had the leaking issues before, but had dealt with a ram issue years ago*** offered me the monies paid by ** warranty of $and change initially toward the amount I paid out, then after a week offered another $on topI spoke with ** Tractors USA on numerous occasions who stated that the issue iw between me and ***, but they stated that *** told them that this issue was settled** was surprised to learn that *** had not paid me the money for reimbursement that they had already given himI never told him I wasn't taking that money, I stated that it was not the full amountEverything that *** states is the exact opposite of what originally was stated by himHe misrepresented the truth in this entire repair process to me, as well as to **As I stated before, he was very adamant during our first encounter about the bill(yes the one where I was very upset and cussed because he had lied to me) that no matter what I do, don't call ** because they could refuse to pay since HE didn't do the workThis is why I called ** Tractors!! I am requesting the Money from ** tractors that was paid to him, as well as copies of all warranty work that submitted to keep with my tractors recordsI had arranged for him to take the filter money that he claimed I never paid him (it was suppose to come out of the warranty money)Since this last accusation, I have mailed those funds in a certified letter to his business*** ***

On approximately 8-7-*** called me and stated he had a small, pinhole leak on oneofhis tilt cylindersI asked for and received a picture of the area in question and called himbackon approximately 8-11-At that time, I presented him three options for repairHe couldhave the whole tractor
brought in and I would weld\repair the cylinder as neededI quotedhim $round trip transportation to haul the entire unit, not $as stated in the customerscomplaint and stated it would be seven to ten days before repairs could be made due to ourbusy schedule at the shopHe could remove the cylinder and ship it back to me for repair ashe is located about three hours from my shopHe expressed a deep desire not to returneitherthe tractor nor cylinder to me unless I would cover all transportation costs in either case.Being as this is a warranty situation, I told him I could not do thatAfter a few days, hecontacted me again and the conversation turned to having someone local weld\repair thecylinderI did advise him that if he had someone he was confident in to weld it, I wouldattemptto make things right between him, I, and **He then had a competing local dealer pick up thetractor on or about 8-17-I believe it was at this time *** contacted me again about ahydraulic oil leak at the rear of the tractorHe stated that the dealer he took the tractor to hadfound the source of the leakI attempted twice to make contact with the person at the dealerwho's name I was given by *** with no luck and no return call by anyone at the dealership.During the week of the 17th, *** contacted me several times about the issues with histractorand on approximately 8-or 8-21, *** called to state the source of the leak was a lack ofsealant on the right, rear axle housingAt some point, *** advised the dealership where thetractor had been taken to make full repairs to the tractorHe did stay in contact with methroughout and I did advise him that I would do everything possible to assist even though hehad decided not to bring the tractor to me for repairs as was my recommendation throughout.On 8-29-I received a fax copy of the invoice *** had paid the local dealer for the repairsand submitted a warranty claim on his behalf through proper channe**This was the first timeI had any idea of what amount the repairs were going to costThe warranty with theaforementioned claim number was approved in the amount of $late last weekPer aconversation I had on 9-14-with the customer, he for a lack of better terms"flew of the handle" at the amount of the difference between what he had paid the outsidesource for the repairs and what was covered by **Name calling and threats of legal actionwas all that was directed my way when I attempted to explain the situation and have ameaningful discussion with ***Over the next several days, I did offer *** an additional$over and above what was covered by ** under warranty in an attempt to rectify thesituation*** has changed his story three or four times about the events that have takenplace in what I believe is an attempt to pit ** employees against one anotherHe has beendishonest and I believe chose to take it to a dealership where he has a friend in the servicedepartment in an attempt to extort monies from either ** or Mike's RepairAlso, *** has anopen invoice for filters that were sent to him on 7-8-that he his refusing to pay.Thank you for your time.*** ***Mike's Repair Service