Nothing stated in this complaint is true We have discussed this claim with both technicians on this jobThey both said the customer was very happy with our work, and she even had us check out another bedroom because she was concerned with moisture in the wallsShe did state that she would be out of town for the weekend, and told us we could pick up the equipment any time on MondayNever was there any mention to us that she did not want the equipmentWe are unable to leave equipment at any home that does not want our servicesShe did not state this to our technicians, she did not call our office, nor did she mention this to the plumber who had arrived AFTER our technicians were doneAs previously stated, this customer agreed to our services, signed our contract, and was very happy with our work Quick Dry Restoration did not give any quotes on this jobHer bill was $1,217.76, and we were kind enough to give her an out of pocket discount since the claim was denied by her insuranceShe will need to pay the $that is dueWe do not have any unanswered messages from this customerThe only conversation we've had, is with her boyfriend on 04/16/to begin this made up complaint in hopes of getting work done for free The work was done, her home was dried out, and she was on board with the entire processWe do not perform work for freeWe deserve to be paid for our services
I have not said anything that is not trueI stated exactly what happenedI did not sign any agreement with Quick Dry Restoration LLC to perform any work on my homeI should not be reliable to pay for their technicians to rip out the drywall of my garage, short our my wall socket, and use my electricity without a written agreementI was not presented with an official quote until the following week, which is when I told the gentlemen that I did not agree to the price and will not be signing the agreementI will agree to pay for their gas to drive out to my homeI believe that is a fair price to pay and hope that this will not happen to anyone else
Nothing stated in this complaint is true We have discussed this claim with both technicians on this jobThey both said the customer was very happy with our work, and she even had us check out another bedroom because she was concerned with moisture in the wallsShe did state that she would
be out of town for the weekend, and told us we could pick up the equipment any time on MondayNever was there any mention to us that she did not want the equipment. We are unable to leave equipment at any home that does not want our servicesShe did not state this to our technicians, she did not call our office, nor did she mention this to the plumber who had arrived AFTER our technicians were doneAs previously stated, this customer agreed to our services, signed our contract, and was very happy with our work Quick Dry Restoration did not give any quotes on this jobHer bill was $1,217.76, and we were kind enough to give her an out of pocket discount since the claim was denied by her insuranceShe will need to pay the $that is dueWe do not have any unanswered messages from this customerThe only conversation we've had, is with her boyfriend on 04/16/to begin this made up complaint in hopes of getting work done for free The work was done, her home was dried out, and she was on board with the entire processWe do not perform work for freeWe deserve to be paid for our services
We have a signed contract from the customer, and she was very happy with our workWe have already gave her a large discount, and are unable to accept anything less than the $that is dueThis invoice is past due and requires immediate payment
We are not sure how you can think that We addressed none of your concerns, as we went through each of your complaints and responded accordinglyNo, we do not have a standard letter for complaints, as that would make no senseNot only did we mail you a copy of your invoice showing paid in full when you first requested it, but we also mailed another copy for your recordsIf you needed another copy, all you had to do was askFiling a complaint about not receiving your receipt is completely unnecessary, as a simple phone call or email would have sufficedPlease note, that we have addressed each line item of your previous complaint
This addresses nothing about the complaint I have made.Leaving me with the thought that it is a standard letter used as a broad response to all complaints.I received a phone call from the Quick Dry Restoration main office on May at which time she verbally assured me that our insurance had paid themI responded with a request for a follow up letter stating it was paid in fullI was assured one would be emailed.BUT nothing arrived. I made a phone call to the office on June making another request for a paid in full statement on paperI was again assured it would be forth coming. As of today June it has not arrived
In response to this complaint, it needs to be said that we would never, and have never used scare tactics nor intimidation to get a customer to agree to work performedWe do have a signed contract by the customer that we would be happy to send you a copy ofIn that contract it explains
everything in detail, and allows us to bill her insurance company, and it IS signed by this customer on more than one pageShe was fully aware of the claim process, and if she felt uncomfortable at any point in this process, she should've refused our services, and we would've happily allowed her to do so. As stated in the signed contract, we work directly with the insurance company to obtain payment for work performedThe adjuster assigned to this claim agreed to pay our invoice in the amount of $3,The adjuster sent payment IN FULL to the client back on 03/13/so that she could pay this bill. This client has decided to keep this money, and not pay our invoiceThey are required to submit the payment received to Quick Dry Restoration, as it was sent to pay our invoice #***We have made several attempts to try and collect this money, and have yet to receive a single pennyPlease feel free to contact Travelers insurance so they can confirm that Jenifer was paid for our invoice, and it's her responsibility to send that payment to usLike any company, if a bill is not paid, the account is to be sent to collections for a final attempt on collecting the balance due We are available via phone and email to answer and respond to any and all questions or concerns
First and foremost, we are a water mitigation companyOur job is to simply dry out a home to industry standardsAny repairs that need to be done, are not our responsibilityThe rebuild company that was hired on the job is solely responsible to complete all necessary repairs, not Quick Dry
Restoration. Second, we did send a preliminary day notice out; just as we do with every single customer of oursIt is not meant to be a threatening notice, as we send a letter of explanation to every customer explaining exactly what the day preliminary notice isWe have attached the letter sent as proof that we do our best to educate our clients Lastly, there is industry standardized pricing that all restoration companies base their billing aroundOur prices are no different than any other company that would've came out to dry this homeTo say that we have over billed this customer is a accusation, as we base our pricing around the industry standard, just as every other mitigation company does It is our responsibility to properly dry out every home per IICRC regulations, and that is exactly what we did
Nothing stated in this complaint is true We have discussed this claim with both technicians on this jobThey both said the customer was very happy with our work, and she even had us check out another bedroom because she was concerned with moisture in the wallsShe did state that she would be out of town for the weekend, and told us we could pick up the equipment any time on MondayNever was there any mention to us that she did not want the equipmentWe are unable to leave equipment at any home that does not want our servicesShe did not state this to our technicians, she did not call our office, nor did she mention this to the plumber who had arrived AFTER our technicians were doneAs previously stated, this customer agreed to our services, signed our contract, and was very happy with our work Quick Dry Restoration did not give any quotes on this jobHer bill was $1,217.76, and we were kind enough to give her an out of pocket discount since the claim was denied by her insuranceShe will need to pay the $that is dueWe do not have any unanswered messages from this customerThe only conversation we've had, is with her boyfriend on 04/16/to begin this made up complaint in hopes of getting work done for free The work was done, her home was dried out, and she was on board with the entire processWe do not perform work for freeWe deserve to be paid for our services
I have not said anything that is not trueI stated exactly what happenedI did not sign any agreement with Quick Dry Restoration LLC to perform any work on my homeI should not be reliable to pay for their technicians to rip out the drywall of my garage, short our my wall socket, and use my electricity without a written agreementI was not presented with an official quote until the following week, which is when I told the gentlemen that I did not agree to the price and will not be signing the agreementI will agree to pay for their gas to drive out to my homeI believe that is a fair price to pay and hope that this will not happen to anyone else
Nothing stated in this complaint is true We have discussed this claim with both technicians on this jobThey both said the customer was very happy with our work, and she even had us check out another bedroom because she was concerned with moisture in the wallsShe did state that she would
be out of town for the weekend, and told us we could pick up the equipment any time on MondayNever was there any mention to us that she did not want the equipment. We are unable to leave equipment at any home that does not want our servicesShe did not state this to our technicians, she did not call our office, nor did she mention this to the plumber who had arrived AFTER our technicians were doneAs previously stated, this customer agreed to our services, signed our contract, and was very happy with our work Quick Dry Restoration did not give any quotes on this jobHer bill was $1,217.76, and we were kind enough to give her an out of pocket discount since the claim was denied by her insuranceShe will need to pay the $that is dueWe do not have any unanswered messages from this customerThe only conversation we've had, is with her boyfriend on 04/16/to begin this made up complaint in hopes of getting work done for free The work was done, her home was dried out, and she was on board with the entire processWe do not perform work for freeWe deserve to be paid for our services
We have a signed contract from the customer, and she was very happy with our workWe have already gave her a large discount, and are unable to accept anything less than the $that is dueThis invoice is past due and requires immediate payment
We are not sure how you can think that We addressed none of your concerns, as we went through each of your complaints and responded accordinglyNo, we do not have a standard letter for complaints, as that would make no senseNot only did we mail you a copy of your invoice showing paid in full when you first requested it, but we also mailed another copy for your recordsIf you needed another copy, all you had to do was askFiling a complaint about not receiving your receipt is completely unnecessary, as a simple phone call or email would have sufficedPlease note, that we have addressed each line item of your previous complaint
This addresses nothing about the complaint I have made.Leaving me with the thought that it is a standard letter used as a broad response to all complaints.I received a phone call from the Quick Dry Restoration main office on May at which time she verbally assured me that our insurance had paid themI responded with a request for a follow up letter stating it was paid in fullI was assured one would be emailed.BUT nothing arrived. I made a phone call to the office on June making another request for a paid in full statement on paperI was again assured it would be forth coming. As of today June it has not arrived
In response to this complaint, it needs to be said that we would never, and have never used scare tactics nor intimidation to get a customer to agree to work performedWe do have a signed contract by the customer that we would be happy to send you a copy ofIn that contract it explains
everything in detail, and allows us to bill her insurance company, and it IS signed by this customer on more than one pageShe was fully aware of the claim process, and if she felt uncomfortable at any point in this process, she should've refused our services, and we would've happily allowed her to do so. As stated in the signed contract, we work directly with the insurance company to obtain payment for work performedThe adjuster assigned to this claim agreed to pay our invoice in the amount of $3,The adjuster sent payment IN FULL to the client back on 03/13/so that she could pay this bill. This client has decided to keep this money, and not pay our invoiceThey are required to submit the payment received to Quick Dry Restoration, as it was sent to pay our invoice #***We have made several attempts to try and collect this money, and have yet to receive a single pennyPlease feel free to contact Travelers insurance so they can confirm that Jenifer was paid for our invoice, and it's her responsibility to send that payment to usLike any company, if a bill is not paid, the account is to be sent to collections for a final attempt on collecting the balance due We are available via phone and email to answer and respond to any and all questions or concerns
I do not accept the response made by the business to resolve this complaint and I'm working now with my insurance company and legal provider
First and foremost, we are a water mitigation companyOur job is to simply dry out a home to industry standardsAny repairs that need to be done, are not our responsibilityThe rebuild company that was hired on the job is solely responsible to complete all necessary repairs, not Quick Dry
Restoration. Second, we did send a preliminary day notice out; just as we do with every single customer of oursIt is not meant to be a threatening notice, as we send a letter of explanation to every customer explaining exactly what the day preliminary notice isWe have attached the letter sent as proof that we do our best to educate our clients Lastly, there is industry standardized pricing that all restoration companies base their billing aroundOur prices are no different than any other company that would've came out to dry this homeTo say that we have over billed this customer is a accusation, as we base our pricing around the industry standard, just as every other mitigation company does It is our responsibility to properly dry out every home per IICRC regulations, and that is exactly what we did