Mike's Video TV and Appliances

Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 152201/18/17Dear [redacted] of The Revdex.com,This letter is a response to the complaint filed againstMikes Video IncN Atherton StState College PA 16803Complaint ID [redacted] filed by a [redacted] on 12/17/16.Customer states that there was an issue with all appliances delivered The problems were things like a small scratch on the emblem of her dishwasher, and the dent she found on the Samsung gas range.The dent on the range was not noted the day of delivery as she did not fine this “dent” until weeks after delivery She needed to be standing in the kitchen at the right time of day with the right lighting at the right angle so she could see the smallest of indentations on the front of the door She called us, we told her we would order the new door skin as you can not order complete doors Cosmetic parts take 8-weeks from all manufacturers and this information was relayed on to her She did call back in to see what was going on after about weeks, so we gladly looked into the order It was discovered that Samsung had misplaced the order We put the part on order again, and showed her the email to the company and their response, proving to her that we had placed the order She was then given the contact information of our Samsung rep, and she called him to complain He explained to her that since it is not a functioning part, it has to be pulled from the assembly line on lowest priority, and it could take up to weeks Since that time, the panel has arrived at my store We contacted the customer, and installed the new door skin on Jan 3, Customer has apologized to this company and now tells us she is very happy with everything.Thank you,Mikes Video

Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 152201/18/17Dear *** of The Revdex.com,This letter is a response to the complaint filed againstMikes Video IncN Atherton StState College PA 16803Complaint ID *** filed by a *** *** *** on
12/17/16.Customer states that there was an issue with all appliances delivered The problems were things like a small scratch on the emblem of her dishwasher, and the dent she found on the Samsung gas range.The dent on the range was not noted the day of delivery as she did not fine this “dent” until weeks after delivery She needed to be standing in the kitchen at the right time of day with the right lighting at the right angle so she could see the smallest of indentations on the front of the door She called us, we told her we would order the new door skin as you can not order complete doors Cosmetic parts take 8-weeks from all manufacturers and this information was relayed on to her She did call back in to see what was going on after about weeks, so we gladly looked into the order It was discovered that Samsung had misplaced the order We put the part on order again, and showed her the email to the company and their response, proving to her that we had placed the order She was then given the contact information of our Samsung rep, and she called him to complain He explained to her that since it is not a functioning part, it has to be pulled from the assembly line on lowest priority, and it could take up to weeks Since that time, the panel has arrived at my store We contacted the customer, and installed the new door skin on Jan 3, Customer has apologized to this company and now tells us she is very happy with everything.Thank you,Mikes Video