Miken Sports

I am rejecting this response because: As I've said before I bought it off AmazonI did not see a sticker on the batYes it was wrapped and I still have the warranty bookletNever saw a stickerI am starting to understand there is absolutely nothing I can doYou guys aren't gonna honor the warranty which is sadIt is hard for me to comprehend a million dollar company places there faith in a stickerWould be nice if there was other ways to verify a warranty for a customer other than trusting a sticker

In reviewing our emails, we are not finding any other correspondence from this customer other than the email we received on Monday, April 24th, which is below:From: [redacted] [ [redacted] ] Sent: Monday, April 24, 5:PMTo: Worth Returns Subject: Re: Website Warranty Return Authorization This bat was the most horrible bat she has ever ownedThe warranty is within a few weeks of expiringI had no clue it had the warranty until she picked it up and used it this seasonIt never had a sweet spot and I’m fairly certain it was defective from the time of purchaseI can either take this matter to the Revdex.com for defective merchandise knowingly being soldYour prompt attention to this matter is appreciatedThank you With the date of purchase being March 29, her warranty had expired I talked to this customer regarding this issue In our conversation she stated it never had any pop from the time they got it but she used it the entire season last year and was also using it this year It wasn't until her warranty had expired that she contacted us to replace the batWe do have a "grace period" to allow for shipping, but the RA must be set up prior to the year expiration date I have copied our warranty information from our website below Can I please have the copies of the emails that were sent in and earlier in as again, I don't have record of receiving those?Non-Wood Bat WarrantyWorth Sports will provide a one-time bat repair or replacement within one year for qualifying bats from the date of purchaseSee your specific warranty card for the duration or contact Worth Sports Customer Care at ###-###-####The guarantee covers breakage or cracking that result from usageAbuse such as hitting metal cleats, rocks, or anything other than a ball can damage your bat and will void the warrantyThe warranty does not cover bats that have been used in commercial batting cages

I am rejecting this response because: ###-###-####, Thank you

I am rejecting this response because: My broken bat is a reflection of the poor product offered by Miken If Miken offered an alternative to customers that misplaced their sticker, (ie, a discount, replacement fee) I may be inclined to accept their response Instead, the company has decided to use a sticker program as an excuse for poor craftsmanship A quick review of the company's products online shows that a majority of complaints against the company are due to this warranty issue As I have said before, if I have voided the warranty due to a lost sticker, so be it However, it still does not excuse Miken for selling an defective product which has not once been addressed by the company Miken has not even attempted an apology for selling me a product that failed after practices The response has continued to be "You lost the sticker, your fault, you are stuck with a defective bat because that is our company policy." If the company continues to choose not to offer me a warranty on my broken bat, that is their choice It is also my choice to proceed against the company for selling defective merchandise Warranty or not, my bat was defective

I have attached pictures showing how a Miken bat looks when a customer purchases a new bat The instructions are clearly outlined to remove the JTS bar code sticker from the bat and attach it to your receipt in the event you would have to file a warranty claimThis customer states in his complaint that is aware of how the policy works and did remove the sticker, however, he lost it In order to file a warranty claim the customer needs to provide his original receipt along with the JTS bar code sticker Both of these items are required before a claim will be processed Miken is not in any way trying to deceive our customers regarding the sticker I have attached pictures showing the warranty card that is included with the bat and also a picture of a new bat showing the sticker and warranty card As this customer has stated, he was able to read and understand the instructions but he lost his sticker That is not a fault of Miken and his request was denied Please let me know if you need me to provide any further information Thank you

I am rejecting this response because: Reading over the received response, it again proves more to my point that, the company is building a system to not return warranty batsNever has a company, even MIken previously, required the name of the person filing the warranty claim, have their name on the official receiptI have had numerous people return bats that the receipts were in my name, return bats to MIken, and MIken honored the warrantyTo give another example, if I were to walk into an McSports or other retail authorized dealer to purchase a bat, and paid in cash, the receipt would have no indication of my name or the buyers name on that receiptJust the date to prove the bat was purchased and claim filed within the warranty period of the batIf the hold up now is that [redacted] needs to be the one filing the return for these bats, that is finePlease provide an RA# or reference # that I can have [redacted] call in and file the warranty claim on these bats that all have the valid receipts

Hello.....I can verify that by the serial number on your bat. If it starts with a or it had a sticker. We have checks and balances in place so that bats DO NOT LEAVE our facility without the required warranty card and sticker on the bat. If you purchased the bat from an authorized dealer and it had the shrink wrap on the bat there would have been a sticker. If you bought it from another player or a dealer that is not authorized, then the warranty would be void regardless

No, there is no hold up based on the name on the receipt. As you know, we did fulfill the warranty claim for the bats on that receipt that had the required bar code stickers. The only reason for the rejection of the replacement of the bat in question is that the customer failed to provide the required bar code sticker on that particular bat. There is no other reason for the rejection. Unfortunately we can't process a warranty claim without the required bar code sticker, which has been stated in my past responses in addition to the letter the customer received directly from the warranty department when the bat was returned to him

I am rejecting this response because:
This is not an acceptable resolutionDoes not resolve the matter of the defective bat, lack of response and not making accommodations for the warranty time being a weekRuins what they typically accept according to customer serviceI would like the bat to be replaced or refunded asap

Miken has had the serial sticker policy since November, 2014. The policy is clearly outlined on our website so the customer shouldn't have had to "google it" to find out what it was all about. I have attached pictures showing how a Miken bat looks when a customer purchases their
bat. The instructions are clearly outlined to remove the bar code sticker from the bat and attach it to your receipt in case you would ever need to file a warranty claim. Our warranty policy states there is a year, time replacement on a bat purchase provided the customer can send in their proof of purchase along with their JTS serial sticker. If the customer can not provide this information their claim would be denied.Easton bats was the first bat company to implement the bar code policy. The reason behind the policy is not to deny warranty claims because we clearly outline the requirements when a customer purchases a new bat but it was put in place to try and eliminate the fraud that was happening amongst ball players. Bats were being returned with fake receipts in order to receive a warranty replacement bat. The bar code along with the original receipt from the store has proven to be effective

Thank you for your review.  As I had stated in all of the previous correspondence we are following company policy with regards to this situation as we would with any other customer.  We were willing to accept the bat, even though it was past the 1 year warranty, however, with the required bar code sticker the customer could not send his bat in for replacement.

I have attached 2 pictures showing how a Miken bat looks when a customer purchases a new bat.  The instructions are clearly outlined to remove the JTS bar code sticker from the bat and attach it to your receipt in the event you would have to file a warranty claim. This customer states in his...

complaint that is aware of how the policy works and did remove the sticker, however, he lost it.  In order to file a warranty claim the customer needs to provide his original receipt along with the JTS bar code sticker.  Both of these items are required before a claim will be processed.  Miken is not in any way trying to deceive our customers regarding the sticker.  I have attached 2 pictures showing the warranty card that is included with the bat and also a picture of a new bat showing the sticker and warranty card.  As this customer has stated, he was able to read and understand the instructions but he lost his sticker.  That is not a fault of Miken and his request was denied.  Please let me know if you need me to provide any further information.  Thank you.

I am rejecting this response because:
###-###-####, Thank you.

I am not finding any information on an [redacted] from Crest Hill, IL.  Can he provide me with more information?  Did he set up a Return Authorization?  If so, can he provide me with that number?   I checked with my staff also and it doesn’t sound familiar.  Maybe we...

just talked to him and explained the warranty process to him?   But, if has any other information I would appreciate it and I will gladly research this complaint.

In reviewing our emails, we are not finding any other correspondence from this customer other than the email we received on Monday, April 24th, which is below:From: [redacted]] Sent: Monday, April 24, 2017 5:02 PMTo: Worth Returns...

<[email protected]>Subject: Re: Website Warranty Return Authorization This bat was the most horrible bat she has ever owned. The warranty is within a few weeks of expiring. I had no clue it had the warranty until she picked it up and used it this season. It never had a sweet spot and I’m fairly certain it was defective from the time of purchase. I can either take this matter to the Revdex.com for defective merchandise knowingly being sold. Your prompt attention to this matter is appreciated. Thank you With the date of purchase being March 29, 2016 her warranty had expired.  I talked to this customer regarding this issue.  In our conversation she stated it never had any pop from the time they got it but she used it the entire season last year and was also using it this year.  It wasn't until her warranty had expired that she contacted us to replace the bat. We do have a "grace period" to allow for shipping, but the RA must be set up prior to the 1 year expiration date.  I have copied our warranty information from our website below.  Can I please have the copies of the emails that were sent in 2016 and earlier in 2017 as again, I don't have record of receiving those?Non-Wood Bat WarrantyWorth Sports will provide a one-time bat repair or replacement within one year for qualifying bats from the date of purchase. See your specific warranty card for the duration or contact Worth Sports Customer Care at ###-###-####. The guarantee covers breakage or cracking that result from normal usage. Abuse such as hitting metal cleats, rocks, or anything other than a ball can damage your bat and will void the warranty. The warranty does not cover bats that have been used in commercial batting cages.

I am rejecting this response because:
Reading over the received response, it again proves more to my point that, the company is building a system to not return warranty bats. Never has a company, even MIken previously, required the name of the person filing the warranty claim, have their name on the official receipt. I have had numerous people return bats that the receipts were in my name, return bats to MIken, and MIken honored the warranty. To give another example, if I were to walk into an McSports or other retail authorized dealer to purchase a bat, and paid in cash, the receipt would have no indication of my name or the buyers name on that receipt. Just the date to prove the bat was purchased and claim filed within the warranty period of the bat. If the hold up now is that [redacted] needs to be the one filing the return for these bats, that is fine. Please provide an RA# or reference # that I can have [redacted] call in and file the warranty claim on these bats that all have the valid receipts.

We follow the same warranty return policy for all of our customers.  The fact that this customer lost or misplaced his sticker is not a reflection on how Miken Sports handled their returns.  Had he kept his sticker there would not be an issue with us replacing his bat.  However, without the JTS sticker is warranty is not valid.

I am rejecting this response because:
My broken bat is a reflection of the poor product offered by Miken.  If Miken offered an alternative to customers that misplaced their sticker, (ie, a discount, replacement fee) I may be inclined to accept their response.  Instead, the company has decided to use a sticker program as an excuse for poor craftsmanship.  A quick review of the company's products online shows that a majority of complaints against the company are due to this warranty issue.  As I have said before, if I have voided the warranty due to a lost sticker, so be it.  However, it still does not excuse Miken for selling an defective product which has not once been addressed by the company.  Miken has not even attempted an apology for selling me a product that failed after 2 practices.  The response has continued to be "You lost the sticker, your fault, you are stuck with a defective bat because that is our company policy."  If the company continues to choose not to offer me a warranty on my broken bat, that is their choice.  It is also my choice to proceed against the company for selling defective merchandise.  Warranty or not, my bat was defective.

I am rejecting this response because:
As I've said before I bought it off Amazon. I did not see a sticker on the bat. Yes it was wrapped and I still have the warranty booklet. Never saw a sticker. I am starting to understand there is absolutely nothing I can do. You guys aren't gonna honor the warranty which is sad. It is hard for me to comprehend a million dollar company places there faith in a sticker. Would be nice if there was other ways to verify a warranty for a customer other than trusting a sticker.

Good Morning,In speaking to this customer regarding replacing his bat I explained the warranty process.  The fact that he was 11 days out of warranty we would have still accepted his bat.  However, he did not keep the JTS bar code sticker, a requirement for warranty replacement.  I...

have attached for your review the warranty card with instructions as it appears on the bat along with a picture of a bat showing where the sticker is.As long as a customer follows these steps when getting a new bat, they will be assured they can file a warranty claim within 1 year of date of purchase.  I in know way "mocked" this customer.  I simply explained the process and the reason for the serial sticker requirement.  When a bat comes in for warranty without the required JTS sticker it will not be processed by our evaluators or be approved by our auditors.This process has been in place since December, 2014.Please let me know if you need any further information from me.Thank you.